Experts Reviews · Company report
ProClean logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%28+2Craft & service penalty71−2.9Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

ProClean

Pensacola, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 50 commercial cleaning services · 4.8★ from 765 Google reviews

Report card

Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ProClean is better than 79% of commercial cleaning services.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ProClean is better than 72% of commercial cleaning services.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ProClean is better than 71% of commercial cleaning services.B
71
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ProClean is better than 100% of commercial cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ProClean is better than 100% of commercial cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ProClean is better than 28% of commercial cleaning services.D
28

Reviews for your job

Customers hired ProClean for 8 kinds of job.

ProClean for water damage-related cleanup & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.79
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.73
Usually paidThe price range customers picked most often for this job.$500+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related cleanup & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 79 Google reviews tagged “Water damage-related cleanup & repair” · showing 40

Jennifer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Great people to work with. Kind and considerate of your home and space. Highly recommend for restoration.

Paid $500+Not sureWater damage-related cleanup & repair
SarahLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

ProClean has your back and their team is kind, caring, and professional. Mold remediation is very stressful, and they came through for us. They answered our questions thoroughly with humility and expertise. We are confident in their services, and I would recommend them hands down! Thank you, ProClean!

Great priceWater damage-related cleanup & repairMold remediationWater damage-related mold removal
Chase3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

As a property management company with hundreds of properties, ProClean is our go to company for our carpet cleaning and restoration needs! Their team is always very responsive and professional with any work orders we send to them.

Great priceCarpet steam cleaningWater damage-related cleanup & repair
Janna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This company is fabulous! Experienced and very efficient service for my water damage. The team is so friendly it was a joy having them manage my project. My team was Ivan, as Project Manager along with technicians John and Javier. Such a great group of guys!!! You won’t go wrong with ProClean!!! They will take good care of you.

Mold inspectionWater damage-related cleanup & repair
JeremiahLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★

Back in April 2025 its September 2025 now as I am writing this. My wife overfilled the bathtub in our master bedroom. We called a mitigation company right away. They came out 2 hours later. (((We live in a mobile home.))) They removed the sheet flooring and went under trailer to remove all insulation and underbelly…

Customer photo from Jeremiah's reviewCustomer photo from Jeremiah's reviewCustomer photo from Jeremiah's reviewCustomer photo from Jeremiah's review
OverpricedWater damage-related cleanup & repairMold remediationWater damage-related mold removal
Clarke3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Our house flooded due to a broken pipe. Daniel B, Zoey, Jess, Javi, Ella, and others removed the damage and cleaned up. Nikki, Miranda, and Ella from the contents crew carefully packed and moved our belongings so the repairs could take place.

Water damage-related cleanup & repair
JearlLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have to say, ProClean was a true lifesaver when my family needed help the most. No one ever wants to deal with a disaster, but when it happens, you need fast action—and they delivered. After my insurance company, Ovation, contacted ProClean, Ian Raines arrived at our home within 30 minutes, even though it was…

Paid $500+Not sureWater damage-related cleanup & repairMold remediation
Tony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

In June 2026, half of our house was flooded due to a faulty toilet mechanism. A friend of ours recommended ProClean. She had been through a flooding incident at her home and originally called another company. After the original company would not come back and finish the job she said she called ProClean and wish she…

Reasonable priceWater damage-related cleanup & repair
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Proclean provided services for the aftermath of a water leak. Timmy, Joseph, Cassidy, Ivan were exceptional with the jobs they performed and very meticulous with their work. This team was also top notch professional.

Water damage-related cleanup & repair
Tony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They were quick, professional and thorough. John, Danette and Javier were great! We had a very tight timeline and they accommodated our schedule. Ian followed up after they were finished

Water damage-related cleanup & repair
Dana8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had Proclean come out to clean our living room carpet and 5 yr old sectional sofa, and I am blown away by the results! They were able to remove the odors of two children and a dog 😂 along with their ick and grime. I seriously thought these smells were permanent and was giving up hope [this is why we can’t have…

Customer photo from Dana's reviewCustomer photo from Dana's review
Paid $150–200Great priceCarpet steam cleaningWater damage-related cleanup & repairUpholstery cleaning
AnngeeLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Timmy came out and inspected the damage from a bathroom water leak. Gave me a very reasonable estimate and schedule a crew for the next day. Crew came out seen that there was minimal damage, clean and dried everything for the Plummer. Price quote was reduced as well. Thankful for everything ❤️ highly recommend

Paid $500+Reasonable priceMold inspectionWater damage-related cleanup & repair
Shannon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

VERY professional and kind. Did an amazing job explaining everything they would do, and did a fantastic job restoring our damaged subflooring. Competitive pricing. Would absolutely recommend them!! Great team!! Thank you for your kindness and professionalism .

Paid $500+Not sureMold inspectionWater damage-related cleanup & repairMold remediation
KarenLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

This company is so reliable and does excellent customer service!! I highly recommend them for your clean up needs

Paid $500+Great priceRemodelingMold inspectionWater damage-related cleanup & repair
A6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We recently hired ProClean after discovering a water leak in our bathroom, and from the initial consultation through the completion of mitigation, we had an outstanding experience with the company. Kenny carefully assessed what needed to be done to begin the mitigation process and properly dry the area. It turned…

Water damage-related cleanup & repairMold remediationWater damage-related mold removal
BennettLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Extremely responsive for my water damage issue. Also, they were tremendously helpful in working with USAA for the insurance claim. Very professional team, (as the name implies) and great results. Highly recommended!

Reasonable priceMold inspectionWater damage-related cleanup & repair
ChaunceyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great and trust worthy service! Zoey & Kenny have been amazing in my water leak issue. They have gone above and beyond with helping the situation! I would use them and recommend them to everyone.

Customer photo from Chauncey's reviewCustomer photo from Chauncey's review
Paid $500+Great priceWater damage-related cleanup & repairWater damage-related mold removal
DerondaLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We had a slab leak Thanksgiving day. A technician, Joseph came right away. He set up equipment after a thorough explanation of the plan and cost. We were on our way out of town. A neighbor let him in when he returned to check progress. He was one of the most polite and courteous young men I have met. My neighbor who…

Paid $500+Reasonable priceWater damage-related cleanup & repair
Michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Just wanted to say thank you so much to Kenny, Brett and their cleaning techs for responding so quickly to a sewage backup that required immediate clean up. I really appreciate the professionalism and courtesy.

Paid $500+Reasonable priceWater damage-related cleanup & repair
Joyce1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My experience was great. They told me what was going on and what needed to be done. How long it'll take to complete the job. Reasonable price was good too.

Reasonable priceWater damage-related cleanup & repair
Tammy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I would highly recommend ProClean! I had a shower leak and Kenny and Joseph were extremely professional, courteous and very knowledgeable. They did an excellent job and left the area spotless! Thank you again Kenny and Joseph.

Reasonable priceWater damage-related cleanup & repair
alexa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very professional. Good communication with staff and myself. Courteous and took great care of my belongings

Reasonable priceWater damage-related cleanup & repairFire damage cleanup & repairArea rug cleaning
Casey10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had a great experience with the whole team. Contents was great and made the entire restoration process so much less stressful! Danette, Nikki, KurtJohn, and Megan were all so helpful and easy to work with every step of the way!

Water damage-related cleanup & repair
Christina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Proclean team did an amazing job drying out our home after a slab leak. Wayne Perry was the lead. He’s exceptional, courteous, professional, on time and communicated every step of the way. He made this experience less stressful. Thank you Wayne and team! We appreciate you!

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Robert7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

All the above!!

Water damage-related cleanup & repair
vernon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

Pro clean, removed, standing water under the house and sprayed disinfectant on the area. I was quoted $700 or less for a job. had to pay $800. for what was done this was way overpriced.!

Water damage-related cleanup & repair− Value
Betty11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have water damage in my home. Proclean was contacted to remediate the water cleanup. Everyone I dealt with were helpful, polite and very efficient. I'm on the list for my restore. I would highly recommend Proclean to anyone. Thanks Proclean.

Water damage-related cleanup & repairService not listed+ Professionalism
Eddie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very responsive and professional.

Water damage-related cleanup & repair+ Professionalism
Kimm5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

ProClean was awesome! Professionalism at it's finest. From beginning to end my mind was at ease knowing we were in good hands. Thank you for a job well done

Water damage-related cleanup & repair
Adam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and great people! 👍👍👍

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Michelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Logan & his team were awesome!

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
JessicaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had an unfortunate water leak in our bathroom that did some gnarly damage. Proclean was out to our house within an hour of receiving the call and getting it all cleaned up. Matt, Ryan and Zoey have been so amazing through all of this. Matt got everything set up and helped calm me down because I was just in shock…

Water damage-related cleanup & repair+ Responsiveness+ Quality+ Professionalism
James5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My insurance was slow, but ProClean waited patiently until the insurance came through and did a great job.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Timmy and Noah did an absolutely amazing job. They were prompt, courteous, thorough and meticulous. They not only did the job well but, in my opinion, went well and beyond what I was expecting. I have positively no reservations about recommending Air Pro Restoration to anyone.

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Professionalism
Melissa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Logan and Ryan were wonderful. Both were very patient (with a 4 year old asking questions). I overheard Logan with my grandson . Made my heart happy. Thank you guys for everything.

Carpet cleaningWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
KLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wayne and Kemar were at our house. Right after moving in we had to deal with this big issue. Wayne was extremely responsive and patient with our questions and frustrations (about our situation), professional, and overall we had a great experience in an awful situation. Kemar was very quiet but got the job done!…

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Sandy16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Steven,eric,da'Marcus and zachery were very helpful and would recommend this company

Water damage-related cleanup & repair+ Punctuality+ Professionalism
LISA1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Steven, Zak, Woody, Matt, Demarcus did a fantastic job bringing all our contents back into our house after a slab leak. They were all extremely professional and extremely kind and respectful in this process!! I would highly recommend this company again with these guys!!

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Hector2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Outstanding work performed by PROCLEAN WORK AND RESTORATION. Specifically, great job to Shelby and Tim and their crew. As a military retiree, I am most pleased with the work they performed. Well done to your company.

Water damage-related cleanup & repair
Brittney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

My dishwasher had been leaking for months and when it was finally discovered I had water damage and mold. Pro Clean came to inspect the mold and they were suppose to clean and repair my kitchen and living room. I worked nights so William and Meghan said they would work with my schedule and try to avoid unnecessary…

Water damage-related cleanup & repairMold inspection− Punctuality− Quality

Show more water damage-related cleanup & repair reviews (39 more) →

Price

$324+17% vs typical commercial cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 49%Overpriced 5%Not sure 6%

Jobs customers hired them for

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