Roofing contractor · McAllen, TX · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%88+6.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 37 roof cleaningiPosition by Experts Score among all companies we track in this category. · better than 14%
4.9★★★★★185 Google reviews · 23 photos
97%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
75%reviews answered by the owner
$14ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Profamily Roofing Group 4.9 out of 5 based on 185 reviews, noting that the owner replied to 75% of them. Customers frequently praise the crew's punctuality, clear communication, fair pricing, and thorough cleanup after roof replacements and repairs. However, a few low-star reviews criticize the company for ignoring clients who declined services and for failing to complete specific materials or installations on the first attempt.
Google rating: 4.9 out of 5 from 185 reviews (97% five-star).
Reviews on this page: 185 Google reviews (136 with written comments, 30 with photos).
Owner responses: the business replied to 75% of reviews.
Most recent review: October 22, 2026.
Service: Roof Cleaning Company serving McAllen, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other roof cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Profamily Roofing GroupRoof Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Profamily Roofing Group: 89/100 on this factor. Category median: 97.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Profamily Roofing Group: 84/100 on this factor. Category median: 97.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Profamily Roofing Group: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Profamily Roofing Group: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Profamily Roofing Group: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Profamily Roofing Group: 88/100 on this factor. Category median: 100.A
88
Bar = this company · dark tick = category median.
Star ratings
185 Google reviews we collected
4.9of 5
5 stars17997%
4 stars11%
3 stars00%
2 stars11%
1 star42%
Praise vs complaints
Phrases our text analysis found in 136 written reviews
99%praise
Praise25099%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2649%
Reasonable2751%
Overpriced00%
Not sure00%
$14k+72% vs typical roof cleaning
Middle half of what 33 customers paid ($12k–$18k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results6024%
Staff & attitude5321%
Would recommend3815%
Communication3313%
Speed & response3213%
Price & value198%
Honesty & trust177%
What customers talk about
We read 136 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“❤️ We had a great experience with Pro Family Roofing in Pharr, TX, and we truly appreciate the amazing job they did on our home.”
“He was very knowledgeable of the material that would be needed to repair our roof.”
“Amazing friendly helpful explain the info answers my question I highly recommend Mr.”
“From the first call to the last cleanup, they communicated clearly and kept us in the loop.”
“Their communication was excellent—they kept me informed throughout the entire process and were always quick to respond to any questions I had.”
“Felipe was incredibly thorough, explaining the products and guarantees before giving us a very reasonable and affordable quote.”
“Husbaldo was the best, most honest, knowledgeable person.”
People customers mention
Felipe17 reviews
Victor12 reviews
Villagomez8 reviews
Salazar6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Profamily Roofing Group for 8 kinds of job. Pick one to see what they paid and said.
Mario5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Mr Villagomez gave an excellent presentation. He was very knowledgeable of the material that would be needed to repair our roof. He was very helpful to our needs. Also although I was not able to be there while the work crew did their job I would like to give them a 5 star rating. Our neighbors were amazed with the work that was being done.
SamanthaLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
⭐⭐⭐⭐⭐
We are so happy with our new roof! ❤️ We had a great experience with Pro Family Roofing in Pharr, TX, and we truly appreciate the amazing job they did on our home. From start to finish, we are very pleased with the work and the way everything turned out. It feels great knowing our home has a beautiful new…
AGLAEH2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Researched options and met with about 7 different companies before making a decision. Husbaldo was the best, most honest, knowledgeable person. He expained to detail the whole roofing process, product, and warranties.. He was passionate and proud of all the company’s accolades.. He was not selling me a roof, he…
Paid $10,000–15,000Great priceRoof installation
Noelia11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
A very professional company. They don't just replace tiles; they also fix any roofing issues. Felipe is incredible—always attentive and friendly. Thanks for making my home safer and improving its appearance.
juana2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Felipe Villagomez es muy profesional, nos mostro todos los materiales antes de realizar el remplazo del techo. Excelente trabajo. Apreciamos mucho su trabajo.
Odie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Excellent customer service before, during and after my new roof was installed. The workmanship was tailored to be as advertised. And their promise to deliver a completely new roof within 48 hours was exceptional. Thank you Pro Family.
Mr Villagomez gave an excellent presentation. He was very knowledgeable of the material that would be needed to repair our roof. He was very helpful to our needs. Also although I was not able to be there while the work crew did their job I would like to give them a 5 star rating. Our neighbors were amazed with the work that was being done.
Price assessment: Reasonable price
Price: $10,000–15,000
Services: Roof installation
Response from the owner · 2 days ago
Thank you so much Mr Galvan. I agree, Felipe is great 👍
Thank you for the 5 star ⭐️⭐️⭐️⭐️⭐️
Olga Lydia Cano11 reviewsiTotal number of Google reviews Olga has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
We are so happy with our new roof! ❤️ We had a great experience with Pro Family Roofing in Pharr, TX, and we truly appreciate the amazing job they did on our home. From start to finish, we are very pleased with the work and the way everything turned out. It feels great knowing our home has a beautiful new roof, and we couldn’t be happier with the results! 🏡
If you’re looking for a roofing company for your home, I highly recommend giving Pro Family Roofing a call. Thank you for taking care of our home and doing such a wonderful job! We truly appreciate it! 🙌🏼
Price assessment: Reasonable price
Price: $10,000–15,000
Services: Roof installation
Response from the owner · a week ago
Thank you Samantha for the 5-star review! Welcome to Profamily 🙌
Elva Martinez2 reviewsiTotal number of Google reviews Elva has written across all businesses on Google Maps, not just this one.
Researched options and met with about 7 different companies before making a decision. Husbaldo was the best, most honest, knowledgeable person. He expained to detail the whole roofing process, product, and warranties.. He was passionate and proud of all the company’s accolades.. He was not selling me a roof, he provided me peace of mind and protection for my Home. My new roof is beautiful and makes my house look gorgeous.. Give them a call!! You will not regret the investment with them!!
Price assessment: Great price
Price: $10,000–15,000
Services: Roof installation
Response from the owner · a week ago
Thank you so much for the awesome 5 star review! May you have many beautiful and blessed years under your new roof 🙌
Reynol Salinas1 reviewiTotal number of Google reviews Reynol has written across all businesses on Google Maps, not just this one.
A very professional company. They don't just replace tiles; they also fix any roofing issues. Felipe is incredible—always attentive and friendly. Thanks for making my home safer and improving its appearance.
Price assessment: Reasonable price
Price: $10,000–15,000
Services: Roof installation
Response from the owner · 3 weeks ago
Thank you Noelia for the 5 star! Welcome to Profamily Roofing Group 🙌
Enrique molina3 reviewsiTotal number of Google reviews Enrique has written across all businesses on Google Maps, not just this one.
We had a really good experience with this roofing company. From the first call to the last cleanup, they communicated clearly and kept us in the loop. The crew were great—super friendly, respectful, and easy to talk to. The pricing felt fair, no weird surprises. Honestly, we’d recommend them to anyone.”
Response from the owner · 3 weeks ago
Welcome to Profamily Roofing Group Mr Molina!
Martin Padilla1 reviewiTotal number of Google reviews Martin has written across all businesses on Google Maps, not just this one.
I had a great experience with this roofing company from start to finish. Their communication was excellent—they kept me informed throughout the entire process and were always quick to respond to any questions I had. What really stood out was how fast and efficient they were. Everything was handled promptly without sacrificing the quality of the work. The whole process was smooth, professional, and stress-free. I would definitely recommend them to anyone looking for a reliable roofing company!
Response from the owner · 3 weeks ago
Thank you Martin for the 5 stars! ⭐️⭐️⭐️⭐️⭐️
Zarah Salazar1 reviewiTotal number of Google reviews Zarah has written across all businesses on Google Maps, not just this one.
We had a great experience with this roofing company! The entire team was professional, friendly, and easy to work with. Communication was excellent throughout the process, and they kept us informed every step of the way. Customer service was outstanding, and they truly made the experience stress-free. Highly recommend this team!
