House cleaning service · South Bend, IN · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty85−1.5Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 40 interior cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 67%
5.0★★★★★145 Google reviews · 15 photos
99%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
$705typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Professional Touch Cleaning five stars based on 145 reviews, highlighting thorough deep cleaning, move-in services, and consistent attention to detail. Customers frequently praise the team's punctuality, professional communication, and ability to handle difficult tasks like removing hard water stains. One critic noted a significant scheduling delay and a refusal to work in a home with pet odors, while another mentioned bi-weekly pricing was unaffordable.
Google rating: 5.0 out of 5 from 145 reviews (99% five-star).
Reviews on this page: 145 Google reviews (134 with written comments, 2 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: July 16, 2026.
Service: Interior Cleaning Service serving South Bend, Indiana.
Data from Google, last updated October 29, 2026.
Score profile vs other interior cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Professional Touch CleaningInterior Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Professional Touch Cleaning: 96/100 on this factor. Category median: 91.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Professional Touch Cleaning: 95/100 on this factor. Category median: 92.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Professional Touch Cleaning: 85/100 on this factor. Category median: 94.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Professional Touch Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Professional Touch Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
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Bar = this company · dark tick = category median.
Star ratings
145 Google reviews we collected
5.0of 5
5 stars14399%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 134 written reviews
99%praise
Praise28999%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable6100%
Overpriced00%
Not sure00%
$705+186% vs typical interior cleaning services
Middle half of what 4 customers paid ($463–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9533%
Quality & results8228%
Would recommend5318%
Speed & response2910%
Communication145%
Honesty & trust124%
Price & value72%
What customers talk about
We read 134 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The whole team at Professional Touch did a great job at cleaning my home.”
“I selected the move in/deep clean and was pleasantly surprised by the attention to detail.”
“10/10 would recommend and I plan on using them in the future for regular cleanings.”
“Cannot recommend Professional Touch enough!”
“Forever grateful for the owner Tiffany for getting us in so fast and for the ladies that cleaned!”
“Communication is great and they do an excellent job cleaning our home in an efficient manner 👍🏼 Charmel and Kristi nailed it on getting our home cle…”
“Tiffany has put together an All Star team that is reliable and trust worthy!”
“If you are looking for a cleaning company that you can trust, is reliable, and is worth the money- look no more.”
People customers mention
Tiffany13 reviews
Hernan5 reviews
Charmel5 reviews
Sarah4 reviews
Jessie4 reviews
Jocelyn3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Professional Touch Cleaning for 6 kinds of job. Pick one to see what they paid and said.
CCharleneLocal Guide · 182 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The whole team at Professional Touch did a great job at cleaning my home. I have never used a cleaning service before, but boy do they lighten your load with deep cleaning, deducting, and such. It makes life much easier to have their help even just a couple of times a year. Many thanks guys!
Paid $500+Reasonable priceStandard cleaning
KKateLocal Guide · 46 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Highly recommend! Basil and Alyssa M did an amazing move-out clean, and my house is absolutely sparkling. I was especially impressed that they somehow got rid of all the hard water buildup in the shower. I honestly didn't think that was possible! I'll definitely be using them again at my new place.
Paid $500+Reasonable priceMoving-related cleaning
JJohnLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★
Excellent job cleaning and the Staff was outstanding. The bi-weekly pricing wasn't affordable for me.
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
C
Charlene RountreeLocal Guide · 182 reviewsiTotal number of Google reviews Charlene has written across all businesses on Google Maps, not just this one.
The whole team at Professional Touch did a great job at cleaning my home. I have never used a cleaning service before, but boy do they lighten your load with deep cleaning, deducting, and such. It makes life much easier to have their help even just a couple of times a year. Many thanks guys!
Price assessment: Reasonable price
Price: $500+
Services: Standard cleaning
K
Kate BiberdorfLocal Guide · 46 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
Highly recommend! Basil and Alyssa M did an amazing move-out clean, and my house is absolutely sparkling. I was especially impressed that they somehow got rid of all the hard water buildup in the shower. I honestly didn't think that was possible! I'll definitely be using them again at my new place.
Price assessment: Reasonable price
Price: $500+
Services: Moving-related cleaning
A
Ashley Lattimer2 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Professional Touch has cleaned for us a couple of times now (one Deep Clean and one Maintenance Clean) and both times have been great. Charmel and Jocelyn are great at what they do and my son loves the way they make his bed (to the point he tries not to "mess" it up in between cleaning days). Cleaning days have become my favorite day of the week! We are extremely appreciative of how easy Tiffany and her team are to work with. I would recomend them to anyone looking for cleaning help.
Price assessment: Reasonable price
Services: Standard cleaning
M
Mary GignilliatLocal Guide · 29 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
I needed a crew to clean our summer cottage in Culver, Indiana. After being closed all winter, the house is always especially dirty. I found Professional Touch Cleaning on Google and decided to call.
Now I understand why the company has all five-star reviews and I am happy to add another.
Our house is charming but tricky to clean. Built in 1906, it has six bedrooms, two baths, bead-board walls, exposed studs, and mostly wicker furniture. It’s not unusual to find spiders—or even a mouse—after the winter. During the walkthrough, Tiffany was undaunted by the work required.
Yesterday, a five-person team—led by her husband Hernan—spent six hours cleaning, and the house sparkles. I honestly don’t think it’s ever been this clean.
The crew was friendly, enthusiastic, and incredibly hard-working. Each person took a room and cleaned it top to bottom: wiping out dresser drawers, vacuuming mattresses, washing windows, and scouring every corner. Wow!
I’m so impressed! I highly recommend Professional Touch Cleaning. I’ll absolutely be hiring them again. Thank you!
Price assessment: Reasonable price
Price: $500+
Services: Deep clean
L
Lee Ann David4 reviewsiTotal number of Google reviews Lee has written across all businesses on Google Maps, not just this one.
I just moved to the area and didn’t want to do all of the move in cleaning myself. I selected the move in/deep clean and was pleasantly surprised by the attention to detail. All of the nooks and crannies were cleaned, insides of the appliances, windows cleaned… all of the things you would want done before moving your own things in… and who doesn’t love perfect vacuum lines! Finding someone using Google reviews seemed scary, but I’m glad I took the leap and followed the reviews of others. 10/10 would recommend and I plan on using them in the future for regular cleanings.
J
Jeni Prosperi-Sullivan5 reviewsiTotal number of Google reviews Jeni has written across all businesses on Google Maps, not just this one.
Professional Touch Cleaning has been great to work with! They do such a good job in our house. Cleaning day is my favorite day!! It's so nice to come home to a clean house!
A
Amber Davidson9 reviewsiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
I reached out to Professional Touch when I was 3 months postpartum and they worked a miracle in my home! Forever grateful for the owner Tiffany for getting us in so fast and for the ladies that cleaned! Definitely will be booking again!
B
Brianna Stines8 reviewsiTotal number of Google reviews Brianna has written across all businesses on Google Maps, not just this one.
Coming home to the folded TP and carpet lines is the highlight of my month. Super professional and trustworthy crew. The best!
—
Month after month, we’re continually impressed by Tiffany’s crew. Most recently Charmel and Jocelyn did the usual great work and then surprised me by cleaning the fridge! My kids (and more so me) also love the attention to detail in their playroom.
