Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Professional Touch Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty85−1.5Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Professional Touch Cleaning

South Bend, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 40 interior cleaning services · 5.0★ from 145 Google reviews

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Report card

Percentile vs other interior cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Professional Touch Cleaning is better than 96% of interior cleaning services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Professional Touch Cleaning is better than 95% of interior cleaning services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Professional Touch Cleaning is better than 85% of interior cleaning services.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Professional Touch Cleaning is better than 100% of interior cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Professional Touch Cleaning is better than 100% of interior cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Professional Touch Cleaning is better than —% of interior cleaning services.–
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Reviews for your job

Customers hired Professional Touch Cleaning for 6 kinds of job.

Professional Touch Cleaning for moving-related cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$321–$705
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 17

All 9 Google reviews tagged “Moving-related cleaning”

KateLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Highly recommend! Basil and Alyssa M did an amazing move-out clean, and my house is absolutely sparkling. I was especially impressed that they somehow got rid of all the hard water buildup in the shower. I honestly didn't think that was possible! I'll definitely be using them again at my new place.

Paid $500+Reasonable priceMoving-related cleaning
ViciLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We hired Professional Touch Cleaning to do a deep clean on our new home. Tiffany responded to the request immediately and scheduled the cleaning. She was incredibly professional and responsive — even offered a quicker date to do the cleaning! The team arrived on time and were super friendly and explained the…

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
EdLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

friendly and professional

Deep cleanMoving-related cleaning+ Punctuality+ Quality
Amy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Professional Touch Cleaning is amazing!! From all of the cute, little special touches that they leave in your sparkling clean rooms to the ease of scheduling, Professional Touch Cleaning goes above & beyond! I definitely recommend using Professional Touch cleaning for any type of cleaning need you may have!

Deep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
AshleyLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We've used professional touch cleaning on deep cleans as well as moving related cleans. On each visit they are extremely professional and do an outstanding job. The deep cleans include everything floor to ceiling and leave your home sparkling clean! We highly recommend them and are scheduled for deep cleans 4 times a year.

Deep cleanMoving-related cleaning+ Quality+ Professionalism
Timothy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and did a great job!! Everything looked great when they were done! I loved that someone came and checked their work when they were done!! I highly recommend this company

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Meredith4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve used Professional Touch for regular cleanings for 2 years and also a moving clean. They do a fantastic job! I’m always so pleased with how my home looks and the stress is takes off me not having to clean when they come is such a gift! The cleaners are kind and personable, pay attention to details & ask me if…

Moving-related cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Jessica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

This is the second time we have used this company for cleaning and each time the result is outstanding. I couldn't ask for better.

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Evie3 years ago★★★★★

Rating only, no written review.

Moving-related cleaning

Price

$705+186% vs typical interior cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean49$271–$497
Standard cleaning20$126–$247
Moving-related cleaning9$321–$705
Office & workplace cleaning5$124–$261
General housekeeping3$119–$240
Interior & exterior window cleaning2—

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