Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Professional Touch Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty85−1.5Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Professional Touch Cleaning

South Bend, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 40 interior cleaning services · 5.0★ from 145 Google reviews

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Report card

Percentile vs other interior cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Professional Touch Cleaning is better than 96% of interior cleaning services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Professional Touch Cleaning is better than 95% of interior cleaning services.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Professional Touch Cleaning is better than 85% of interior cleaning services.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Professional Touch Cleaning is better than 100% of interior cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Professional Touch Cleaning is better than 100% of interior cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Professional Touch Cleaning is better than —% of interior cleaning services.–
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Reviews for your job

Customers hired Professional Touch Cleaning for 6 kinds of job.

Professional Touch Cleaning for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$247
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 20
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Standard cleaning”

CharleneLocal Guide · 182 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The whole team at Professional Touch did a great job at cleaning my home. I have never used a cleaning service before, but boy do they lighten your load with deep cleaning, deducting, and such. It makes life much easier to have their help even just a couple of times a year. Many thanks guys!

Paid $500+Reasonable priceStandard cleaning
JohnLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

Excellent job cleaning and the Staff was outstanding. The bi-weekly pricing wasn't affordable for me.

Paid $200–250Reasonable priceStandard cleaning
Shawntel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Professional Touch has cleaned for us a couple of times now (one Deep Clean and one Maintenance Clean) and both times have been great. Charmel and Jocelyn are great at what they do and my son loves the way they make his bed (to the point he tries not to "mess" it up in between cleaning days). Cleaning days have…

Reasonable priceStandard cleaning
Brittney4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

100% would recommend Professional Touch. Communication is great and they do an excellent job cleaning our home in an efficient manner 👍🏼 Charmel and Kristi nailed it on getting our home clean for the holidays ✨

Standard cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Mackenzie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

We love Professional Touch Cleaning! We also love Taylor! She’s super nice, a hard worker, and very professional. Tiffany is also very responsive! We would highly recommend anyone to Professional Touch!! We look forward to “cleaning day”! Thanks ladies!!

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Kristy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

As working parents of two young kids that are in lots of activities, life is busy. Professional Touch comes in monthly to help take the household cleaning stress away. They are very professional, friendly, always on time, and we come home at the end of a cleaning day to a spotless house! Highly recommend to busy families.

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Skyler1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Nik from Professional Touch did his very best to put every touch of sparkle back into our home. Walking in to our home after a long day of work, it smelled exquisite. I felt like I was walking through a field of flowers. Every nook and cranny was taken care of by Nik. I can not thank Nik enough for making my home feel renewed and dazzling. Thank you!

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Ann4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My life is wonderfully changed with Professional Touch Cleaning and Jessie! I have more time back in my day to work and take care of other things. My house has NEVER been this clean!!

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Kimberly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I am so impressed with Professional Touch Cleaning and Jessie. I wish I had taken before and after pictures of my sink and shower. Everything looks and smells amazing. Jessie did an amazing job! Would definitely recommend. Worth every penny.

Standard cleaning+ Quality+ Professionalism+ Value
Emily4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We are weekend residents of South Bend, IN with a three-bedroom, two-bathroom home. The team at Professional Touch Cleaning has been incredible to work with: timely, with great service and wonderful skills. They are communicative, friendly and open to feedback. If you live in/around the South Bend area, I would…

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They do a fantastic job!!

Standard cleaning+ Punctuality+ Quality+ Professionalism
Debbie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Professional Touch Cleaning does an excellent job. I have used other house cleaning businesses and there is no comparison. They are always on time and they are receptive to requests for special attention to any area. My floors, bathrooms, kitchen, everything has never looked so great. Thank you Professional Touch Cleaning!

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Abigail2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They have cleaned our house twice, and have always done a miraculous job, our bathrooms shined afterwards. They are very professional and very easy to communicate with. Would highly recommend!

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Meredith4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I’ve used Professional Touch for regular cleanings for 2 years and also a moving clean. They do a fantastic job! I’m always so pleased with how my home looks and the stress is takes off me not having to clean when they come is such a gift! The cleaners are kind and personable, pay attention to details & ask me if…

Moving-related cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Nadine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I absolutely love Tiffany and her crew! Especially Nick! Nick goes above and beyond every time he is at our home. He is very friendly and professional! I’ve been a client for over a year now and I’ll never switch

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Tracy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Montasia and Kai did an amazing job cleaning our home. They paid special attention to detail and took care of everything we asked for. I could not be more pleased. Thank you!

Standard cleaning+ Quality+ Professionalism
Angela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We've used Professional Touch Cleaning for almost three years now, and I can honestly say the days they clean are our favorite day each month! Montasia and Kai came today, and they were wonderful. Our house was spotless (no small feat with boy children!), and they were so sweet to my kiddos. Can't recommend using them enough! <3

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Aaron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Tiffany and her crew are top notch and always leaving your place looking like you just bought it! I’ve used them for both my business and house rental and no matter what I’ve thrown at them it’s always AMAZING to see the result. 100% recommend!

Deep cleanOffice & workplace cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Andi9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We’ve been so pleased with Professional Touch’s cleaning service! They have impeccable attention to detail, are thorough, and fast. They are also friendly, respectful, dependable, and trustworthy. They’ve been so helpful in keeping our home clean and healthy for two very tired and busy parents!

Deep cleanStandard cleaning+ Responsiveness+ Quality+ Professionalism
Amy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Such an amazing company! Call and schedule you won’t be sorry you did!

Standard cleaning+ Responsiveness+ Punctuality+ Quality

Price

$705+186% vs typical interior cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean49$271–$497
Standard cleaning20$126–$247
Moving-related cleaning9$321–$705
Office & workplace cleaning5$124–$261
General housekeeping3$119–$240
Interior & exterior window cleaning2—

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