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Proficient Massage Therapy

Massage therapist · Baldwin, GA · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%29+2.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 114 therapistsPosition by Experts Score among all companies we track in this category. · better than 69%
5.0 ★★★★★ 189 Google reviews · 10 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
46%reviews answered by the owner
Oct 2026latest review

Proficient Massage Therapy at a glance

Reviewers consistently praise the therapist's skill in addressing specific pain points, such as back, neck, and shoulder issues, noting significant relief after sessions. Clients frequently highlight the professional, clean, and relaxing atmosphere, along with the provider's attentiveness and willingness to adjust pressure. The service is described as thorough and affordable, with many customers indicating they are returning regulars who value the consistent quality of care and comfortable environment.

  • Google rating: 5.0 out of 5 from 189 reviews (98% five-star).
  • Reviews on this page: 189 Google reviews (145 with written comments, 1 with photos).
  • Owner responses: the business replied to 46% of reviews.
  • Most recent review: October 9, 2026.
  • Service: Therapist serving Baldwin, Georgia.

Data from Google, last updated October 26, 2026.

Score profile vs other therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction99Reliability99Craft & service100Value100Momentum100Replies to reviews29Satisfaction: 99 (median 90)Reliability: 99 (median 88)Craft & service: 100 (median 99)Value: 100 (median 98)Momentum: 100 (median 100)Replies to reviews: 29 (median 60)
Proficient Massage TherapyTherapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Proficient Massage Therapy: 99/100 on this factor. Category median: 90.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Proficient Massage Therapy: 99/100 on this factor. Category median: 88.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Proficient Massage Therapy: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Proficient Massage Therapy: 100/100 on this factor. Category median: 98.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Proficient Massage Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Proficient Massage Therapy: 29/100 on this factor. Category median: 60.D
29

Bar = this company · dark tick = category median.

Star ratings

189 Google reviews we collected

  • 5 stars18698%
  • 4 stars32%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 145 written reviews

  • Praise115100%
  • Complaints00%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1158%
  • Reasonable842%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4035%
  • Quality & results2723%
  • Would recommend2723%
  • Price & value98%
  • Communication76%
  • Speed & response33%
  • Honesty & trust22%

What customers talk about

We read 145 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “She gives a thorough, relaxing, professional massage.”
  • “Whatever kinks I have, Tina does an excellent job of working them out!”
  • “I would recommend Proficient Massage Therapy to everyone!”
  • “Professional, affordable and local—-Tina is the best!”
  • “She also listened to what I needed after having shoulder surgery and provided significant relief.”
  • “I felt significant relief the very next day and will definitely be returning.”
  • “Tina is honestly, one of the best massage therapists I have ever used.”

People customers mention

  • Tina 25 reviews
  • Sierra 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

CANDACE5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Always an amazing experience. So skilled and such a peaceful person and environment.

Great price
Sherri7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Wonderful atmosphere with perfect sounds in the background playing. Excellent deep tissue massage given.

RachelLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Tina is so nice and welcoming! I had a full body massage and it was fantastic! The atmosphere was great, she nailed it on the pressure, and nearly lulled me into sleep. 10/10!

Doris5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Tina always makes you feel comfortable, and the massage was very relaxing and refreshing.

Great price
Tonya10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I knew I needed a massage, but I didn’t realize how bad I really needed it. I booked a 90 minute massage and had a few areas of concern. Tina was strong and relieved my troublesome areas! Will definitely be back-

Great price
Sabrina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Tina is amazing. She has been helping with my shoulder and neck pain and I am very happy with my results.

Photos

Customer reviews

5.0 ★★★★★ 189 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
CANDACE Williamson5 reviewsTotal number of Google reviews CANDACE has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always an amazing experience. So skilled and such a peaceful person and environment.

  • Price assessment: Great price
Response from the owner · 2 weeks ago

Thank you so much Candace for the wonderful review! Clients like you is what makes my career so much more enjoyable! I appreciate you and can't wait to welcome you back soon!

Sherri Kanouff7 reviewsTotal number of Google reviews Sherri has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful atmosphere with perfect sounds in the background playing. Excellent deep tissue massage given.

Response from the owner · 2 weeks ago

Thank you so much Sherri for the wonderful review! I am so glad you enjoyed the atmosphere, the music, and especially the deep tissue massage. Providing a truly relaxing experience is always my goal, and clients like you make this work so rewarding. I can’t wait to welcome you back soon!

Beatriz Hatala2 reviewsTotal number of Google reviews Beatriz has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful experience

  • Price assessment: Great price
Response from the owner · 2 weeks ago

Thank you Beatriz! Always great seeing you! Hope to see you again soon!

Wanda Rawls10 reviewsTotal number of Google reviews Wanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tina is wonderful!

  • Price assessment: Reasonable price
Response from the owner · 2 weeks ago

Thank you Wanda! I appreciate you and your support!

Rachel StuckeyLocal Guide · 37 reviewsTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tina is so nice and welcoming! I had a full body massage and it was fantastic! The atmosphere was great, she nailed it on the pressure, and nearly lulled me into sleep. 10/10!

Response from the owner · a month ago

Thank you for the fantastic 5 star review! We're so glad to hear that we’ve hit the mark on your full body massage and provided the ultimate relaxing experience. Having clients like you return month after month is the highest compliment we can receive. We appreciate your continued support and look forward to seeing you at your next visit!

Tiffany Griggs4 reviewsTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tina is a magician at working out the knots but also relaxing at the same time.

  • Price assessment: Great price
Response from the owner · a month ago

Thank you Tiffany for the very nice review! So happy I can help with your wellness journey.

Doris Sanders5 reviewsTotal number of Google reviews Doris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tina always makes you feel comfortable, and the massage was very relaxing and refreshing.

  • Price assessment: Great price
Response from the owner · a month ago

Thank you Doris for the nice review, and for sharing your experience.

Tonya Crowe10 reviewsTotal number of Google reviews Tonya has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I knew I needed a massage, but I didn’t realize how bad I really needed it. I booked a 90 minute massage and had a few areas of concern. Tina was strong and relieved my troublesome areas! Will definitely be back-

  • Price assessment: Great price
Response from the owner · a month ago

Tonya thank you for the 5 star review! I'm very happy your had a great experience, and look forward to welcoming you back!

Sabrina Bevelaqua3 reviewsTotal number of Google reviews Sabrina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tina is amazing. She has been helping with my shoulder and neck pain and I am very happy with my results.

Response from the owner · 2 months ago

Thank you Sabrina! So glad I am able to help in your wellness journey!

Educated Woman3 reviewsTotal number of Google reviews Educated has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I've been going here for awhile now. Whatever kinks I have, Tina does an excellent job of working them out! She always does a great job!

Response from the owner · 2 months ago

Thank you for the very nice review, and for your continued support!

Proficient Massage Therapy on Google Maps →

Business details