How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%65+4.6Craft & service penalty92−0.8Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREPromise Heating & Air
Phoenix, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 237 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Promise Heating & Air for 8 kinds of job.
Promise Heating & Air for install AC
Clear ✕All 20 Google reviews tagged “Install AC”
From the very first appointment, my experience with Promise Heating and Air was outstanding. The consultant took his time to do a thorough walkthrough of my home, ensuring that every detail was considered so the quote was accurate and tailored to my needs. That level of care right from the start gave me confidence…
Very professional! And fast to installed a new A/C and they finished quick! Very nice we did not have any problems with them, we are very impressed by the good work they did! Totally will recommend them to anyone 100% ! Thank you guys we are extremely happy !
El servicio que dieron muy profesional,llegaron ala que acordamos y muy eficientes en sus dianosticos y sus precios muy razonables ,yo si recomiendo al Sr Moises y la compañía.Promise Heating
Very thorough and professional, installed in one day.Great people to deal with.
I own a business in Gilbert, AZ and Promise Heating and Air installed all of my units. I found Jesus and his team to be extremely knowledgeable, professional, and patient to ensure I understood every detail and answer my questions. Since the install, I have found the service to remain excellent! In a world where…
Great service and techs
Jesus Montes is our go to guys for HVAC and A/C needs. He speaks personally to our needs and always offers great information. He installed a new system for us and did a great job and checks in to see how everything is working
Great company! Moises was friendly and very knowledgeable he was able to answer all our questions and install our A/C in a timely manner. I would recommend Promise Heating and Air for all your A/C and heating needs!
I am really happy with the work that Mr. Moises did he installed my a/c really fast and really economically
100% recommended! Octavio was such a great person he arrived at my house at the time he said he would and during the whole process kept me updated. Great service.
La promesa es una compañía Bien profesional,rápido,eficientes y amable.. Los recomiendo 100%
se descompuso el aire en mi casa les llamae y me Atendido el sr moises y super servico que me iseron bien rapido y economico
Promise was amazing. I knew I needed to replace my AC system. I got several quotes. Promise asked the most questions, clearly made that extra effort to understand our needs, they explained their bid very thoroughly. Were fair and competitive in their bid. We chose them because you’re not just buying an AC, it’s…
Jesus and Moses installed a new system at my little 1928 historic renovation project. When there was trouble the this summer, Tiffany scheduled Jesus to come the next day, and the fix (a bad capacitor) was simple, he was here a half hour, and everything was under the OEM warranty. What a great team!
Very professional company. Always prompt on getting to the home. Great communication. Would highly recommend.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system repair | 35 | $209–$786 |
| HVAC system maintenance | 28 | $37–$295 |
| A/C system maintenance | 27 | $39–$393 |
| HVAC system repair | 24 | $205–$933 |
| Repair HVAC | 21 | $216–$495 |
| Install AC | 20 | $1.4k–$3.2k |
| Heating system repair | 15 | $166–$1.2k |
| Heating system maintenance | 15 | $39–$251 |
