How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%94+18.8Value 10%72+7.2Momentum 8%75+6Track record 7%23+1.6Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREPromise Heating & Air
Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 237 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and reliability; weakest: track record.
Reviews for your job
Customers hired Promise Heating & Air for 8 kinds of job.
Promise Heating & Air for a/c system maintenance
Clear ✕All 27 Google reviews tagged “A/C system maintenance”
Extremely professional, very personable, if I have any other items that need to be services that they offer, I would definitely reach out again to have the opportunity work with Jesus and his team. Great experience!
We are very pleased with the service, attention to detail and customer service. I would highly recommend them.
Excellent customer service, explained everything, clean, friendly and professional. Highly trusted and recommended.
Awesome company! We originally hired Promise Heating and Air when we were remodeling our home and needed to replace our complete duct system. The team was very professional and punctual, one of the best companies we used for our remodel. After our great experience we signed up for their ongoing maintenance plan and…
Jesus Montes is our go to guys for HVAC and A/C needs. He speaks personally to our needs and always offers great information. He installed a new system for us and did a great job and checks in to see how everything is working
Unit had gone out called to get checked out .Moises went immediately ..turns out it only needed maintence ..Very honest responsible,communicative, and gave several recommendations! They're the best!
Great customer service Mariana was super friendly and helpful!
This company has a great customer service. Octavio the person that helped me did a great job with my A/C. Really professional and good quality Job.
I was help by Moises amazing service, I highly recommend them.
La promesa es una compañía Bien profesional,rápido,eficientes y amable.. Los recomiendo 100%
Had technician .Jesus montes come to my house and repaired my air conditioning in the Attic with the correct parts and did a very good job very clean and reliable
I wish I could give more than 5 stars . Moises was very knowledgeable, experienced and professional. I will definitely continue to use their service and will recommend to everyone! Thank you!
Moises was a great Tech. My AC needed maintenance and he was able to come out the same day and took care of the issue. He was honest and said it only needed coolant. Other techs end up telling you it needs this it needs that and only want your $$$. Moises was very honest and did a great job. Highly recommended his…
I was having trouble with my A/C and I called Moises. He was very respectful, he came the day after I called, fast and great service.
Great technician! Definitely knows what he’s talking about.
I used Promise Heating and Air and both Jesus and Moises did an excellent job installing my A/C unit. They were very professional and explained to me everything very well that whats going on with my AC. They also made it to my house right away. They provided different level and price of solutions.I feel they are…
Will be recommending! Was having issues with my A/C (which is super needed in this heat), couldn’t get anyone out here to help me and contacted Moises, fast service right off the bat. Extremely helpful, friendly and knowledgeable. Couldn’t have been more thankful for his super fast service and ability to resolve the…
Once again you guys came to our rescue. I have peace of mind and as always the tech was awesome, thorough and explained in detail everything done. Thank you all at Promise!!!❤
First of all, I called in the morning with an AC problem. The woman that answered the phone heard my baby chattering in the background and expedited the service because she wanted to make sure he was okay in the heat of the summer! Like……….who does that? That was my first hint that this place was going to be…
The service man Octavio was very nice guy. On time very professional advised me of what maintenance was being done. Also advised that we were using the wrong size filters. Would definitely recommend this company.
Jesús showed up in the window of time provided. He was friendly & expedient and got the system back on line within the hour. Did a full inspection and summer maintenance before leaving. Very pleased & fully recommend supporting this local family owned company.
This is the ONLY company I will use to service the 2 ACs on my home. They treat us with respect and are honest about the repairs and service. I will always recommend them!
Arrived on time and did an excellent job! Octavio did a great job and explained everything to us.
Octavio was the technician who performed our HVAC system tune up. He showed on-time, was very professional, and very friendly. He communicated his tasks well and gave me a detailed report. Best value out there! Jesus was his supervisor, who I talked to about an additional issue with my system, and he was easy to…
Very professional company. Always prompt on getting to the home. Great communication. Would highly recommend.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system repair | 35 | $209–$880 |
| HVAC system maintenance | 28 | $37–$292 |
| A/C system maintenance | 27 | $54–$441 |
| HVAC system repair | 24 | $192–$955 |
| Repair HVAC | 21 | $236–$840 |
| Install AC | 20 | $1.5k–$3.2k |
| Heating system repair | 15 | $228–$1.6k |
| Heating system maintenance | 15 | $54–$292 |
