Analyzing 5,377,1955.4M Reviews For 14,40614.4K Experts

Experts Reviews · Company report
Promise Heating & Air logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%94+18.8Value 10%72+7.2Momentum 8%75+6Track record 7%23+1.6Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Promise Heating & Air

Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 237 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and reliability; weakest: track record.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Promise Heating & Air is better than 71% of HVAC contractors.B
71
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Promise Heating & Air is better than 78% of HVAC contractors.B
78
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Promise Heating & Air is better than 94% of HVAC contractors.A
94
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Promise Heating & Air is better than 72% of HVAC contractors.B
72
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Promise Heating & Air is better than 75% of HVAC contractors.B
75
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Promise Heating & Air is better than 23% of HVAC contractors.D
23
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Promise Heating & Air is better than 51% of HVAC contractors.C
51

Reviews for your job

Customers hired Promise Heating & Air for 8 kinds of job.

Promise Heating & Air for ductless heating & a/c services

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$652–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Ductless heating & A/C services”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 32

All 6 Google reviews tagged “Ductless heating & A/C services”

Charles4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jesus went above and beyond “fixing” the mini-split in my central Phoenix rental! Plus he did a little re-education in teaching me how to properly use the whole system, great tech & all around a wonderful customer service attitude!! Would definitely recommend him & the company!

Great priceHeating system repairDuctless heating & A/C services
Cynthia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Updated, another great experience. Jesus and Ridge were exceptional. Answering all my questions and explaining all that was performed. Great experience! 10+ Stars Fantastic customer experience and service ! Marianna was wonderful explaining step by step how…

Ductless heating & A/C servicesHeating system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
Gladys2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jesús sabia exactamente cual fue el problema que tenía mi calefacción y lo arregló ese mismo día

Ductless heating & A/C services+ Responsiveness+ Value
Valeria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

La señorita mariana me dio un súper servicio cuando hablé para que me dieran los precios.

Ductless heating & A/C servicesHeating system installation+ Professionalism+ Value
Anabel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaningDuctless heating & A/C services+ Responsiveness+ Punctuality+ Professionalism
Francisco2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ductless heating & A/C services+ Responsiveness+ Punctuality+ Quality

Price

$154-52% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 73%Reasonable 0%Overpriced 0%Not sure 27%

Jobs customers hired them for

JobReviewsCategory typical
A/C system repair35$209–$880
HVAC system maintenance28$37–$292
A/C system maintenance27$54–$441
HVAC system repair24$192–$955
Repair HVAC21$236–$840
Install AC20$1.5k–$3.2k
Heating system repair15$228–$1.6k
Heating system maintenance15$54–$292

Compare with

The AC Team Heating & Cooling LLC logoThe AC Team Heating & Cooling LLCExperts Score 79Phoenix · 4.99★Comfort One Air Conditioning logoComfort One Air ConditioningExperts Score 73Phoenix · 4.99★Six Star AC & Refrigeration logoSix Star AC & RefrigerationExperts Score 69Phoenix · 4.98★