Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%94+18.8Value 10%72+7.2Momentum 8%75+6Track record 7%23+1.6Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREPromise Heating & Air
Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 237 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and reliability; weakest: track record.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Promise Heating & Air is better than 71% of HVAC contractors.B
71
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Promise Heating & Air is better than 78% of HVAC contractors.B
78
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Promise Heating & Air is better than 94% of HVAC contractors.A
94
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Promise Heating & Air is better than 72% of HVAC contractors.B
72
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Promise Heating & Air is better than 75% of HVAC contractors.B
75
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Promise Heating & Air is better than 23% of HVAC contractors.D
23
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Promise Heating & Air is better than 51% of HVAC contractors.C
51
Reviews for your job
Customers hired Promise Heating & Air for 8 kinds of job.
Promise Heating & Air for heating system installation
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 50
All 7 Google reviews tagged “Heating system installation”
Donald8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Very thorough and professional, installed in one day.Great people to deal with.
Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
quangLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Jesus Montes is our go to guys for HVAC and A/C needs. He speaks personally to our needs and always offers great information. He installed a new system for us and did a great job and checks in to see how everything is working
A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Karla3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
100% recommended! Octavio was such a great person he arrived at my house at the time he said he would and during the whole process kept me updated. Great service.
HVAC system maintenanceHVAC system repairInstall AC+ Professionalism
Valeria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
La señorita mariana me dio un súper servicio cuando hablé para que me dieran los precios.
Ductless heating & A/C servicesHeating system installation+ Professionalism+ Value
TizzamLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Rating only, no written review.
Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
American5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
Rating only, no written review.
HVAC system repairInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
Rene18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Heating system maintenanceHVAC system repairHeating system installation+ Quality+ Professionalism+ Value
Price
$154-52% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 73%Reasonable 0%Overpriced 0%Not sure 27%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system repair | 35 | $209–$880 |
| HVAC system maintenance | 28 | $37–$292 |
| A/C system maintenance | 27 | $54–$441 |
| HVAC system repair | 24 | $192–$955 |
| Repair HVAC | 21 | $236–$840 |
| Install AC | 20 | $1.5k–$3.2k |
| Heating system repair | 15 | $228–$1.6k |
| Heating system maintenance | 15 | $54–$292 |
