Analyzing 5,377,1955.4M Reviews For 14,40614.4K Experts

Experts Reviews · Company report
Promise Heating & Air logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%94+18.8Value 10%72+7.2Momentum 8%75+6Track record 7%23+1.6Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Promise Heating & Air

Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 237 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and reliability; weakest: track record.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Promise Heating & Air is better than 71% of HVAC contractors.B
71
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Promise Heating & Air is better than 78% of HVAC contractors.B
78
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Promise Heating & Air is better than 94% of HVAC contractors.A
94
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Promise Heating & Air is better than 72% of HVAC contractors.B
72
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Promise Heating & Air is better than 75% of HVAC contractors.B
75
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Promise Heating & Air is better than 23% of HVAC contractors.D
23
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Promise Heating & Air is better than 51% of HVAC contractors.C
51

Reviews for your job

Customers hired Promise Heating & Air for 8 kinds of job.

Promise Heating & Air for install thermostat

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Install thermostat”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 50

All 12 Google reviews tagged “Install thermostat”

Jessica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Thank you Gilbert for your services at our office today, and amazing experience, we are excited for our upgrade 😀

Install thermostatThermostat installation+ Responsiveness+ Punctuality+ Professionalism
SabrenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Extremely professional, very personable, if I have any other items that need to be services that they offer, I would definitely reach out again to have the opportunity work with Jesus and his team. Great experience!

A/C system maintenanceInstall thermostatA/C system repair+ Responsiveness+ Punctuality+ Quality
Donald8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very thorough and professional, installed in one day.Great people to deal with.

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
ken7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and techs

Install ACInstall thermostat+ Responsiveness+ Punctuality+ Quality
AlexLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome company! We originally hired Promise Heating and Air when we were remodeling our home and needed to replace our complete duct system. The team was very professional and punctual, one of the best companies we used for our remodel. After our great experience we signed up for their ongoing maintenance plan and…

A/C system maintenanceHVAC duct & vent installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
quangLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jesus Montes is our go to guys for HVAC and A/C needs. He speaks personally to our needs and always offers great information. He installed a new system for us and did a great job and checks in to see how everything is working

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Hilario1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excelente trabajo 100% recomendado Octavio excelente servicio.

Install thermostat+ Professionalism
De2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

La promesa es una compañía Bien profesional,rápido,eficientes y amable.. Los recomiendo 100%

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
E5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional company. Always prompt on getting to the home. Great communication. Would highly recommend.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
TizzamLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
PATRICK3 years ago★★★★★

Rating only, no written review.

HVAC system maintenanceInstall ACHVAC duct & vent installation+ Responsiveness+ Quality+ Professionalism
Stephanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Install ACInstall thermostat+ Responsiveness+ Quality+ Professionalism

Price

$154-52% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 73%Reasonable 0%Overpriced 0%Not sure 27%

Jobs customers hired them for

JobReviewsCategory typical
A/C system repair35$209–$880
HVAC system maintenance28$37–$292
A/C system maintenance27$54–$441
HVAC system repair24$192–$955
Repair HVAC21$236–$840
Install AC20$1.5k–$3.2k
Heating system repair15$228–$1.6k
Heating system maintenance15$54–$292

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