How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%94+18.8Value 10%72+7.2Momentum 8%75+6Track record 7%23+1.6Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREPromise Heating & Air
Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 237 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and reliability; weakest: track record.
Reviews for your job
Customers hired Promise Heating & Air for 8 kinds of job.
Promise Heating & Air for repair HVAC
Clear ✕All 21 Google reviews tagged “Repair HVAC” · showing 20
Great service they came out late at night to fix an issue with an A/C unit within an hour of calling.
Updated, another great experience. Jesus and Ridge were exceptional. Answering all my questions and explaining all that was performed. Great experience! 10+ Stars Fantastic customer experience and service ! Marianna was wonderful explaining step by step how…
Had Promise Heating & Air Conditioning out to check my AC unit. My technician, Jesus Montes, was very knowledgeable and professional. After a thorough inspection Jesus made a few recommendations and I had him repair those items. I definitely will be using them for all future maintenance. Coral
Very thorough and professional, installed in one day.Great people to deal with.
I own a business in Gilbert, AZ and Promise Heating and Air installed all of my units. I found Jesus and his team to be extremely knowledgeable, professional, and patient to ensure I understood every detail and answer my questions. Since the install, I have found the service to remain excellent! In a world where…
We called Promise for a broken HVAC blower motor after our landlord went incommunicado and we were stuck figuring it out on our own. The receptionist was attentive, knowledgeable, and was able to clearly communicate the repair process. They booked us a time exactly when we had hoped, three days out, and gave us an…
Jesus Montes is our go to guys for HVAC and A/C needs. He speaks personally to our needs and always offers great information. He installed a new system for us and did a great job and checks in to see how everything is working
Great professional service!
Unit had gone out called to get checked out .Moises went immediately ..turns out it only needed maintence ..Very honest responsible,communicative, and gave several recommendations! They're the best!
100 porciento recomendada esta conpania promise heating and air solicite los servicios de moises para reparar mi a/c pero me gusto su honestidad que mi unidad no tenia nada mas que necesitaba servicio no trataron de abusar de mi en la reparacion como otras conpanias se los recomiendo
100% recommended! Octavio was such a great person he arrived at my house at the time he said he would and during the whole process kept me updated. Great service.
I had an amazing experience with Promise Heating & Air. Had other companies come & they never figured out the problem until i called this company. I am very satisfied with their work & i extremely recommend this company.
The customer service the lady in the office Mariana has is just the best! she was able to answer all my questions and explain to me everything that needed to be done to my ac unit and show me the diff cost of all the things.
Love this company! Best family owned company around. Octavio was the best! Very hardworking and detailed person. He definitely takes passion in his work and it shows!
Great professional company. I was having issues with my ac and they were able to come out right away and fix the problem. They even checked in the following week to make sure everything was working properly. They were professional and I appreciated how clean they were entering my home. Definitely recommend and will…
My grandma is 70 years old and had a broken AC. I was looking for a AC company until I found this one, I told them my problems and concerns. They responded very professional and quickly. Moises helped us and did us a great favor. I would definitely recommend this.
This is the ONLY company I will use to service the 2 ACs on my home. They treat us with respect and are honest about the repairs and service. I will always recommend them!
Arrived on time and did an excellent job! Octavio did a great job and explained everything to us.
Very happy with service.
Very professional company. Always prompt on getting to the home. Great communication. Would highly recommend.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system repair | 35 | $209–$880 |
| HVAC system maintenance | 28 | $37–$292 |
| A/C system maintenance | 27 | $54–$441 |
| HVAC system repair | 24 | $192–$955 |
| Repair HVAC | 21 | $236–$840 |
| Install AC | 20 | $1.5k–$3.2k |
| Heating system repair | 15 | $228–$1.6k |
| Heating system maintenance | 15 | $54–$292 |
