Analyzing 5,377,1955.4M Reviews For 14,40614.4K Experts

Experts Reviews · Company report
Promise Heating & Air logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%94+18.8Value 10%72+7.2Momentum 8%75+6Track record 7%23+1.6Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Promise Heating & Air

Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 237 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and reliability; weakest: track record.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Promise Heating & Air is better than 71% of HVAC contractors.B
71
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Promise Heating & Air is better than 78% of HVAC contractors.B
78
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Promise Heating & Air is better than 94% of HVAC contractors.A
94
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Promise Heating & Air is better than 72% of HVAC contractors.B
72
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Promise Heating & Air is better than 75% of HVAC contractors.B
75
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Promise Heating & Air is better than 23% of HVAC contractors.D
23
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Promise Heating & Air is better than 51% of HVAC contractors.C
51

Reviews for your job

Customers hired Promise Heating & Air for 8 kinds of job.

Promise Heating & Air for thermostat installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$1.3k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 36

All 9 Google reviews tagged “Thermostat installation”

Jessica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Thank you Gilbert for your services at our office today, and amazing experience, we are excited for our upgrade 😀

Install thermostatThermostat installation+ Responsiveness+ Punctuality+ Professionalism
Renato1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

El servicio que dieron muy profesional,llegaron ala que acordamos y muy eficientes en sus dianosticos y sus precios muy razonables ,yo si recomiendo al Sr Moises y la compañía.Promise Heating

Install ACThermostat installationService not listed
Alex1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Esclentes trabajo

HVAC system repairA/C system repairThermostat installation+ Responsiveness+ Punctuality+ Quality
Matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent customer service, explained everything, clean, friendly and professional. Highly trusted and recommended.

A/C system maintenanceThermostat installation+ Responsiveness+ Punctuality+ Quality
AlexLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome company! We originally hired Promise Heating and Air when we were remodeling our home and needed to replace our complete duct system. The team was very professional and punctual, one of the best companies we used for our remodel. After our great experience we signed up for their ongoing maintenance plan and…

A/C system maintenanceHVAC duct & vent installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
quangLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jesus Montes is our go to guys for HVAC and A/C needs. He speaks personally to our needs and always offers great information. He installed a new system for us and did a great job and checks in to see how everything is working

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
De2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

La promesa es una compañía Bien profesional,rápido,eficientes y amable.. Los recomiendo 100%

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
PATRICK3 years ago★★★★★

Rating only, no written review.

HVAC system maintenanceInstall ACHVAC duct & vent installation+ Responsiveness+ Quality+ Professionalism
Rene18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Heating system maintenanceHVAC system repairHeating system installation+ Quality+ Professionalism+ Value

Price

$154-52% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 73%Reasonable 0%Overpriced 0%Not sure 27%

Jobs customers hired them for

JobReviewsCategory typical
A/C system repair35$209–$880
HVAC system maintenance28$37–$292
A/C system maintenance27$54–$441
HVAC system repair24$192–$955
Repair HVAC21$236–$840
Install AC20$1.5k–$3.2k
Heating system repair15$228–$1.6k
Heating system maintenance15$54–$292

Compare with

The AC Team Heating & Cooling LLC logoThe AC Team Heating & Cooling LLCExperts Score 79Phoenix · 4.99★Comfort One Air Conditioning logoComfort One Air ConditioningExperts Score 73Phoenix · 4.99★Six Star AC & Refrigeration logoSix Star AC & RefrigerationExperts Score 69Phoenix · 4.98★