Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%71+24.8Reliability 15%78+11.7Craft & service 20%94+18.8Value 10%72+7.2Momentum 8%75+6Track record 7%23+1.6Accountability 5%51+2.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREPromise Heating & Air
Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 237 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and reliability; weakest: track record.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Promise Heating & Air is better than 71% of HVAC contractors.B
71
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Promise Heating & Air is better than 78% of HVAC contractors.B
78
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Promise Heating & Air is better than 94% of HVAC contractors.A
94
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Promise Heating & Air is better than 72% of HVAC contractors.B
72
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Promise Heating & Air is better than 75% of HVAC contractors.B
75
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Promise Heating & Air is better than 23% of HVAC contractors.D
23
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Promise Heating & Air is better than 51% of HVAC contractors.C
51
Reviews for your job
Customers hired Promise Heating & Air for 8 kinds of job.
Promise Heating & Air for toilet repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$542
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$154-52% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 73%Reasonable 0%Overpriced 0%Not sure 27%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system repair | 35 | $209–$880 |
| HVAC system maintenance | 28 | $37–$292 |
| A/C system maintenance | 27 | $54–$441 |
| HVAC system repair | 24 | $192–$955 |
| Repair HVAC | 21 | $236–$840 |
| Install AC | 20 | $1.5k–$3.2k |
| Heating system repair | 15 | $228–$1.6k |
| Heating system maintenance | 15 | $54–$292 |
