Pest control service · Grand Rapids, MI · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%90+12.7Replies to reviews 7%95+6.7Craft & service penalty88−1.2Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#173 of 256 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 33%
4.9★★★★★700 Google reviews · 15 photos
95%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
70%reviews answered by the owner
$81typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Proof Pest Control 4.9 out of 5 based on 700 reviews, with the owner responding to seventy percent of comments. Customers frequently praise technicians for punctuality, thoroughness, and clear communication regarding services like rodent and insect treatment. However, some low-star reviews highlight issues with billing cancellations, aggressive phone collection practices, and occasional misidentification of pests or unprofessional vehicle conduct.
Google rating: 4.9 out of 5 from 700 reviews (95% five-star).
Reviews on this page: 700 Google reviews (564 with written comments, 4 with photos).
Owner responses: the business replied to 70% of reviews.
Most recent review: October 28, 2026.
Service: Pest Control Service serving Grand Rapids, Michigan.
Data from Google, last updated November 3, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
proof. Pest ControlPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.proof. Pest Control: 89/100 on this factor. Category median: 93.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.proof. Pest Control: 86/100 on this factor. Category median: 92.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.proof. Pest Control: 88/100 on this factor. Category median: 95.A
88
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.proof. Pest Control: 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.proof. Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.proof. Pest Control: 95/100 on this factor. Category median: 97.A
95
Bar = this company · dark tick = category median.
Star ratings
700 Google reviews we collected
4.9of 5
5 stars66695%
4 stars101%
3 stars41%
2 stars30%
1 star172%
Praise vs complaints
Phrases our text analysis found in 564 written reviews
98%praise
Praise87998%
Complaints162%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price3720%
Reasonable13471%
Overpriced74%
Not sure116%
$81-32% vs typical pest control services
Middle half of what 125 customers paid ($53–$137) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude33437%
Quality & results24928%
Communication11313%
Speed & response9911%
Would recommend718%
Price & value192%
Honesty & trust101%
What customers talk about
We read 564 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Each time he has been very courteous and takes time to explain what he is going to do and has been very respectful of our property.”
“Vehicles are absolutely ridiculous and unprofessional.”
“I have had two other companies in the past four years and haven’t seen such a thorough job as this in the past.”
“Excellent communication of service and great performance of services.”
“Tech was on time and provided 30 minute advance notice of arrival.”
“He let us know what was happening every step of the way and I can highly recommend him!”
“…ly patient with me and my billions of questions, they definitely get 5 stars.…”
“There were no added fees for this it was included in my very affordable service plan.”
“Cody was thorough and deserving of a bonus, but I’m considering another company as I feel your service might be overpriced.”
“If you need reliable and personable pest control, Andrea is the best choice.”
“Repeated treatments, different tech every time, several of them lied and said I didn't do the prep work, so they can get around there "Pest free guarantee".”
People customers mention
Andrea25 reviews
Paul18 reviews
Brandon17 reviews
Cody14 reviews
Steven13 reviews
Jansen10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired proof. Pest Control for 8 kinds of job. Pick one to see what they paid and said.
AAllanLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Tech was on time and provided 30 minute advance notice of arrival. Excellent communication of service and great performance of services. I am extremely impressed with my services and am very grateful that I called this company for service. I have had two other companies in the past four years and haven’t seen such a…
Paid $200+Reasonable priceHornet & wasp exterminationSpider exterminationMosquito extermination
DDavid3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Cody is awesome great guy Did a great job really easy to work with and gets it he’s excellent
Paid $60–80Reasonable priceRodent extermination
DDonLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Sergio was very thorough and courteous. Was happy to see his report and the things he addressed.
Paid $40–60Reasonable priceRodent exterminationService not listed
KKyle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
Sergio is very friendly, eager to listen & offers a constructive service plan. We would like more attention to locating and closing off rodent access points on future visits.
Paid $100–120Reasonable priceRodent extermination
CCarolyn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Steven is always prompt and reliable. It's nice to see his friendly face. He takes pride in his work. I don't feel like I need to check on his work, and he always does a good job.
Paid $80–100Reasonable priceHornet & wasp exterminationGeneral pest inspectionMosquito extermination
LLeslie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Brandon was very nice and very professional! He went above and beyond in such rainy weather.
This is our 2nd service by Paul.. Each time he has been very courteous and takes time to explain what he is going to do and has been very respectful of our property.
Response from the owner · a year ago
Hi there Thomas! We are very happy to hear David is taking care of all your pest concerns. Thank you so much for taking the time to leave us a 5 star review!
A
Allan BradburnLocal Guide · 32 reviewsiTotal number of Google reviews Allan has written across all businesses on Google Maps, not just this one.
Tech was on time and provided 30 minute advance notice of arrival. Excellent communication of service and great performance of services. I am extremely impressed with my services and am very grateful that I called this company for service. I have had two other companies in the past four years and haven’t seen such a thorough job as this in the past. I will certainly be keeping this company in years to come.
Price assessment: Reasonable price
Price: $200+
Services: Hornet & wasp extermination, Spider extermination, Mosquito extermination, Bee extermination, Ant extermination
Pest type: Ants, Spiders, Mosquitoes
Response from the owner · 5 months ago
Thank you for the 5 star review! We look forward to continue providing you 5 star service!
J
John B9 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Excellent reliable service. Steve always does an excellent job protecting my home from pest. He is thorough and conscientious about his job. He is a great representative employee of proof pest Control
Response from the owner · 3 years ago
Thank you John for all your kind words! Our office team will always make sure you are accommodated and serviced as soon as possible, Steve is also an amazing technician and does fabulous work.
S
Sharon Fredricks2 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Cody is awesome at his job, I am retired working in the private sector for 40 years. I am a firm believer that in this day and age those that are an excellent worker should be rewarded. Cody Rocks !!!
Services: Rodent extermination
Response from the owner · 11 months ago
Thank you for the 5 star review! We look forward to continue providing you 5 star service!
R
Robert Houseman12 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
