Analyzing 5,848,3755.8M ReviewsFor 16,16216.2K Experts

Experts Reviews · Company report
Proper Climate, Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty72−2.8Momentum penalty77−2.3Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Proper Climate, Inc

Cullman, AL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 28 air duct cleaning services · 4.9★ from 63 Google reviews

📞 Call (256) 735-6251Request a call backWebsite ↗

Report card

Percentile vs other air duct cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Proper Climate, Inc is better than 85% of air duct cleaning services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Proper Climate, Inc is better than 77% of air duct cleaning services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Proper Climate, Inc is better than 72% of air duct cleaning services.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Proper Climate, Inc is better than 100% of air duct cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Proper Climate, Inc is better than 77% of air duct cleaning services.B
77
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Proper Climate, Inc is better than 86% of air duct cleaning services.A
86

Reviews for your job

Customers hired Proper Climate, Inc for 6 kinds of job.

Proper Climate, Inc for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$730
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 13

All 3 Google reviews tagged “A/C system repair”

Steven6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

These guys are awesome! They didn't recommend just replacing the unit, they actually diagnosed the issue and had us back up and cooling in no time! 10/10 will use them again!

Great priceA/C system repair
spencer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had my entire system replaced July 31st and am very pleased. Jamie and Clay showed up 15 minutes before they said they would and had the entire system replaced by 1pm. the work quality was exceptional, they were polite and professional, and they cleaned everything up before leaving. I have already recommended…

HVAC system repairHeating system repairA/C system repair
Kandice3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly recommend this company! They had our unit up and going in no time!

HVAC system maintenanceHeating system installationA/C system repair+ Responsiveness+ Punctuality+ Quality

Price

$185-57% vs typical air duct cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 33%Overpriced 0%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair13$148–$642
Install AC5$2.1k–$4.3k
A/C system repair3$158–$730
Heating system installation3$1.2k–$2.8k
HVAC system maintenance3$54–$581
Install thermostat2—

Compare with

All Around Heating & Cooling logoAll Around Heating & CoolingExperts Score 100Cullman · 5.00★Cullman Heating & Air - HVAC Contractor logoCullman Heating & Air - HVAC ContractorExperts Score 99Cullman · 5.00★Southeastern Kitchen Exhaust Cleaning logoSoutheastern Kitchen Exhaust CleaningExperts Score 98Cullman · 5.00★