Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Proper Climate, Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty72−2.8Momentum penalty77−2.3Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Proper Climate, Inc

Cullman, AL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 28 air duct cleaning services · 4.9★ from 63 Google reviews

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Report card

Percentile vs other air duct cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Proper Climate, Inc is better than 85% of air duct cleaning services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Proper Climate, Inc is better than 77% of air duct cleaning services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Proper Climate, Inc is better than 72% of air duct cleaning services.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Proper Climate, Inc is better than 100% of air duct cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Proper Climate, Inc is better than 77% of air duct cleaning services.B
77
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Proper Climate, Inc is better than 86% of air duct cleaning services.A
86

Reviews for your job

Customers hired Proper Climate, Inc for 6 kinds of job.

Proper Climate, Inc for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$642
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “HVAC system repair”

Glenda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Kevin came to my home to repair my upstairs AC unit. He was on time, professional, and did an excellent job. He stayed a little longer than necessary, but he wanted to make sure that everything was running smoothly before he left He cleaned up after himself. This is the first time I have used Proper Climate and…

Reasonable priceHVAC system repair
Debbie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service. Very knowledgeable young man who knew what he was doing fixing central units. Arrived quickly, found the problem and fixed it in a short period of time. Extremely reasonably priced.

Paid $1–200Great priceHVAC system repair
onlyzane7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They make it very easy to get in contact with someone. They were able to get someone to my house same day in the middle of August Alabama heat. I think that alone is a feat in itself. Great service and speedy repairs.

HVAC system repair
spencer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had my entire system replaced July 31st and am very pleased. Jamie and Clay showed up 15 minutes before they said they would and had the entire system replaced by 1pm. the work quality was exceptional, they were polite and professional, and they cleaned everything up before leaving. I have already recommended…

HVAC system repairHeating system repairA/C system repair
Tina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I am very thankful the great service and concern with this company, Owen showed up, diagnosed the issue solved the issue in a very timely manner, checked everything thoroughly making sure everything was working properly! I couldn’t be more grateful and pleased with the service and results! Great service done with respect and care! Highly recommend.

Reasonable priceHVAC system repair
JulianeLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great team, hard working, honest, and dependable.

Great priceHVAC system repair+ Responsiveness+ Punctuality+ Quality
Chuck3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The two guys that came were very professional and showed up a little earlier than expected. I had my system back up and running in a very short period of time. I was very pleased with Proper Climate.

Paid $1–100Great priceHVAC system repair
CynthiaLocal Guide · 129 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We had the pleasure of dealing with Josh from Proper Climate today, Saturday, as our system went out yesterday. He is very thorough and doubled checked every issue he identified. He will be back to replace a board, and the thermostat for our unit. I would always reach out to this business FIRST again.

HVAC system repairInstall thermostat
Wanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wonderful experience! Proper Climate had been recommended by friends and they were right. Our technician got here promptly, replaced necessary parts and was done! Very fair price. We will definitely call them again!

Paid $200–300Reasonable priceHVAC system repair
Tom6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Outstanding communication with lady in the office and the tech. Very prompt and great work! Thank you

Great priceHVAC system repair
Charlotte4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very honest about issues and reasonable pricing.

HVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
SethLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Came into work and ac was out. They came out and had it cooling in no time! Great quality, Great price!

HVAC system repair+ Responsiveness+ Punctuality+ Quality
JoshuaLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The most honest and trustworthy company I have ever done business with. They replaced a unit and had it done in no time. I couldn't recommend them more. Lifetime customer!! 🙋

HVAC system maintenanceHVAC system repairInstall AC+ Responsiveness+ Punctuality+ Quality

Price

$185-57% vs typical air duct cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 33%Overpriced 0%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair13$148–$642
Install AC5$2.1k–$4.3k
A/C system repair3$158–$730
Heating system installation3$1.2k–$2.8k
HVAC system maintenance3$54–$581
Install thermostat2—

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