Property Refresh Power Washing and Gutter Cleaning
Gutter cleaning service · Arlington Heights, IL · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty56−4.4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 21 pressure washing servicesiPosition by Experts Score among all companies we track in this category. · better than 10%
4.9★★★★★134 Google reviews · 24 photos
95%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Property Refresh Power Washing and Gutter Cleaning at a glance
Google reviewers rate Property Refresh Power Washing and Gutter Cleaning 4.9 out of 5 based on 134 reviews, with the owner responding to 99% of them. Customers frequently highlight punctuality, thoroughness, and professional communication across services like house cleaning, window washing, and gutter maintenance. Long-term clients often note consistent quality and attention to detail. However, one low-star review criticized the company for failing to address repeated requests to stop sending appointment reminders and invoices to an incorrect email address.
Google rating: 4.9 out of 5 from 134 reviews (95% five-star).
Reviews on this page: 134 Google reviews (106 with written comments, 2 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 24, 2026.
Service: Pressure Washing Service serving Arlington Heights, Illinois.
Data from Google, last updated October 25, 2026.
Score profile vs other pressure washing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyPressure Washing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Property Refresh Power Washing and Gutter Cleaning: 91/100 on this factor. Category median: 99.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Property Refresh Power Washing and Gutter Cleaning: 94/100 on this factor. Category median: 100.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Property Refresh Power Washing and Gutter Cleaning: 56/100 on this factor. Category median: 99.C
56
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Property Refresh Power Washing and Gutter Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Property Refresh Power Washing and Gutter Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Property Refresh Power Washing and Gutter Cleaning: 100/100 on this factor. Category median: 76.A
100
Bar = this company · dark tick = category median.
Star ratings
134 Google reviews we collected
4.9of 5
5 stars12795%
4 stars32%
3 stars11%
2 stars11%
1 star21%
Praise vs complaints
Phrases our text analysis found in 106 written reviews
99%praise
Praise17499%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price936%
Reasonable1664%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5934%
Staff & attitude3621%
Speed & response3621%
Would recommend2011%
Price & value137%
Honesty & trust74%
Communication42%
What customers talk about
We read 106 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Cleaners are very quick, thorough, and willing to do whatever is requested.”
“Nadia did an especially nice, thorough job on my house 10/24/26”
“Great house cleaning company- always on time and does an excellent job.”
“I trust Property Refresh and I wholeheartedly recommend them for your home or office.”
“Highly professional, always on time, very responsible, great service, reasonably priced.”
“I continue to be amazed and the quality of cleaning they offer and am honestly blown away by the transformation.”
“A special shoutout to Olga for her excellent communication, she made scheduling and coordination easy and stress-free.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Property Refresh Power Washing and Gutter Cleaning for 8 kinds of job. Pick one to see what they paid and said.
Sandra8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 20 hours ago★★★★★
Cleaners are very quick, thorough, and willing to do whatever is requested. Well run business. Services are on time, and collaborative re: scheduling. Nadia did an especially nice, thorough job on my house 10/24/26
Reasonable priceStandard cleaning
Wendy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
I hired this group to clean my brother’s house after I sold it and before closing. They did an exceptional job. The house was in pretty rough shape and they made it presentable.
Reasonable priceDeep clean
Nikki9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
We had Nataly And I can't say enough good things about the deep clean she did on our house.
Reasonable price
PavelLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Best cleaning service I ever had, very professional, all very great personnel, best of the best.
Great priceInterior & exterior window cleaningGlass & mirror cleaning
Marnie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Perfect job, professional and on time, as always. House smells so clean and fresh. Highly recommend- A+!
MichelleLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Have used these house cleaning service for several years. Consistently professional and easy to work with.
Cleaners are very quick, thorough, and willing to do whatever is requested. Well run business. Services are on time, and collaborative re: scheduling. Nadia did an especially nice, thorough job on my house 10/24/26
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · a month ago
Glad the team's speed and flexibility stood out, Sandra — that's exactly how we want every visit to go. Thanks for trusting us with your schedule, and we'll see you next time!
Wendy Lynn3 reviewsiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
I hired this group to clean my brother’s house after I sold it and before closing. They did an exceptional job. The house was in pretty rough shape and they made it presentable.
Price assessment: Reasonable price
Services: Deep clean
Response from the owner · 3 days ago
Glad we could get the house looking presentable in time for closing, Wendy - that's a tough spot to be in during a sale. Thanks for trusting us with it, and good luck with everything ahead.
Nikki S.9 reviewsiTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
We had Nataly And I can't say enough good things about the deep clean she did on our house.
Price assessment: Reasonable price
Response from the owner · 2 days ago
Nikki, this made our day to read. Nataly takes a lot of pride in her work, and it's great to hear that attention to detail came through on your deep clean. Thanks so much for taking the time to share this, and for trusting us with your home. We'd love to have you back for future projects!
Pavel ChukhrayLocal Guide · 10 reviewsiTotal number of Google reviews Pavel has written across all businesses on Google Maps, not just this one.
Pavel, this means a lot to us — glad the team's professionalism came through so clearly. We'll be sure to pass your kind words along to the crew. Looking forward to taking care of your property again.
Marnie Navarro11 reviewsiTotal number of Google reviews Marnie has written across all businesses on Google Maps, not just this one.
Perfect job, professional and on time, as always. House smells so clean and fresh. Highly recommend- A+!
Response from the owner · a month ago
Marnie, it's wonderful to hear the house smells so clean and fresh! We take pride in showing up on time and treating every property professionally, so this means a lot. Thanks so much for the A+ and for trusting us with the job. We'd love to help you out again whenever you need a refresh.
Laura Hanrahan15 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Good, hard working people who know there job and they execute beautifully.
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · a week ago
Laura, this means a lot to us — our crew takes real pride in doing the job right, not just fast, so it's great to hear that came through. We're always looking for ways to earn that fifth star, so if anything comes to mind, we'd love to hear it. Thanks for trusting us with your property, and we hope to be back out there again soon.
Michelle HLocal Guide · 13 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
We have been with Property Refresh for at least eight years, and have been impressed and pleased with the quality of their staff and the work they do.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you for your loyalty over the past eight years and for sharing such kind feedback. We're delighted our staff and the quality of our work have met your expectations. We look forward to continuing to serve you and are here whenever you need us.
Steven Bentz3 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Glad to hear Olga took great care of you, Steven. We'll be sure to pass along your kind words to her. Thanks for choosing Property Refresh — hope to work with you again soon.
SH4 reviewsiTotal number of Google reviews SH has written across all businesses on Google Maps, not just this one.
Thank you, SH Main. We appreciate your continued trust and are glad you're pleased with our work.
Please reach out anytime we can assist or improve your experience.
