Security service · New Haven, CT · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%83+52.7Reliability 28%90+25.4Replies to reviews 8%79+6.5Momentum penalty69−3.1Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 64 security system installersiPosition by Experts Score among all companies we track in this category. · better than 29%
4.8★★★★★71 Google reviews · 8 photos
90%five-star reviews
4.56★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Prosegur Security USA – Shelton Office at a glance
Customers consistently describe the office environment as clean, calm, and welcoming, noting that staff members are professional, friendly, and attentive. Reviewers highlight clear communication, organized processes, and a comfortable atmosphere that makes visitors feel at ease. With a high rating of 4.8 out of 5 from 71 reviews, the feedback is overwhelmingly positive, and the owner has responded to 96% of these comments. No significant recurring criticisms were identified in the provided excerpts.
Google rating: 4.8 out of 5 from 71 reviews (90% five-star).
Reviews on this page: 71 Google reviews (39 with written comments).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 28, 2026.
Service: Security System Installer serving New Haven, Connecticut.
Data from Google, last updated November 5, 2026.
Score profile vs other security system installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: momentum.
This companySecurity System Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Prosegur Security USA – Shelton Office: 83/100 on this factor. Category median: 91.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Prosegur Security USA – Shelton Office: 90/100 on this factor. Category median: 91.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Prosegur Security USA – Shelton Office: 69/100 on this factor. Category median: 100.B
69
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Prosegur Security USA – Shelton Office: 79/100 on this factor. Category median: 49.B
79
Bar = this company · dark tick = category median.
Star ratings
71 Google reviews we collected
4.8of 5
5 stars6490%
4 stars57%
3 stars11%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 39 written reviews
100%praise
Praise38100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
4topics
Staff & attitude2771%
Quality & results411%
Speed & response411%
Communication38%
What customers talk about
We read 39 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It was easy to find the place and the staff was very respectful great company”
“Very welcoming and professional, had an amazing experience while visiting.”
“Greeted by staff appropriately in timely fashion and had clear direction and assistance upon arrival.”
“Professional and welcoming, very clear directions and communication provided from staff the atmosphere is excellent.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJaheim1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Pretty good experience, everyone was nice in the office and I got all my questions answered.
TTME3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Very Organized, Respectful, & Helpful The Staff Here Was Very Are Great to Work with Armando & Scotty Treated everyone Great made us feel at home & welcome. coming onto the office Felt cozy and was clean and comfortable
TTimtrese3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Professional and welcoming, very clear directions and communication provided from staff the atmosphere is excellent.
RRonald2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Had a good experience was greeted when I walked in the door it was clean n a very nice office
Ccorey5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Welcoming atmosphere.Greeted by staff appropriately in timely fashion and had clear direction and assistance upon arrival.
TTheLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Review of Prosegur Security Office
I recently visited the Prosegur Security office, and I was impressed by the welcoming and professional atmosphere. The space is thoughtfully designed to create a sense of calm and comfort, which is not something you find in every security office.
The seating area features a cozy…
It was easy to find the place and the staff was very respectful great company
Response from the owner · 9 months ago
Thank you so much for sharing your wonderful experience with us, Justin! We're glad to hear that our team treated you with respect and that you found us easily. It's our pleasure to serve you and we hope to see you again soon!
K
KazeVsTheWrld1 reviewiTotal number of Google reviews KazeVsTheWrld has written across all businesses on Google Maps, not just this one.
We're so grateful you had a lovely experience with our team! It's great to know that our support made a positive impact. We strive to provide a friendly atmosphere for all our visitors. Looking forward to welcoming you back! 😊
J
Jaheim Shaw1 reviewiTotal number of Google reviews Jaheim has written across all businesses on Google Maps, not just this one.
Pretty good experience, everyone was nice in the office and I got all my questions answered.
Response from the owner · 11 months ago
Thank you so much for sharing your wonderful experience! It's fantastic to hear that our team could provide you with the assistance you needed. We're committed to maintaining a welcoming environment for everyone. Hope to see you again soon! 😊
T
TME EXPERIENCE3 reviewsiTotal number of Google reviews TME has written across all businesses on Google Maps, not just this one.
Very Organized, Respectful, & Helpful The Staff Here Was Very Are Great to Work with Armando & Scotty Treated everyone Great made us feel at home & welcome. coming onto the office Felt cozy and was clean and comfortable
Response from the owner · 11 months ago
We truly appreciate your kind words! Experiencing our warm atmosphere and helpful team is essential, so we're happy to know you felt at home. Your feedback inspires us to maintain our welcoming vibe. Looking forward to your next visit!
R
Rudolph Hennegan1 reviewiTotal number of Google reviews Rudolph has written across all businesses on Google Maps, not just this one.
We really appreciate your kind words! 😊 Knowing you found your experience relaxing and respectful means a lot to us. We’re committed to maintaining a positive environment for everyone. Thanks for being a part of our Prosegur Security family!
M
Michael Nuila1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Very welcoming and professional, had an amazing experience while visiting.
Response from the owner · 11 months ago
We're overjoyed that you had a positive experience with us, Michael! Your kind words about our welcoming and professional environment mean a lot. It's a pleasure to have visitors like you and we hope to see you again soon!
J
joe hoe9 reviewsiTotal number of Google reviews joe has written across all businesses on Google Maps, not just this one.
Thank you so much for sharing your experience! 😊 Hearing that you found our office cheerful and warm makes us incredibly happy. We're glad you felt welcomed and hope to see you around again soon!
M
Marcus Williams3 reviewsiTotal number of Google reviews Marcus has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind words, Marcus! 😊 We're so glad you enjoyed our professional and welcoming environment. Looking forward to serving you again soon!
T
Timtrese Harden3 reviewsiTotal number of Google reviews Timtrese has written across all businesses on Google Maps, not just this one.
Professional and welcoming, very clear directions and communication provided from staff the atmosphere is excellent.
Response from the owner · a year ago
We truly appreciate your wonderful feedback! 😊 It's fantastic to know that you found our team professional and welcoming. We're here to ensure clarity and a positive atmosphere for all our visitors. Hope to welcome you back sometime soon!
A
Alex Gomez4 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
They are very kind and professional great company from my experience with them.
Response from the owner · a year ago
Your wonderful feedback truly brightens our day, Alex! 😊 We're over the moon to hear about your positive experience with our team. We look forward to continuing to offer the professional and kind service you deserve!
