Flooring contractor · Rochester, NY · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 15 garage floor coatingiPosition by Experts Score among all companies we track in this category. · better than 64%
5.0★★★★★77 Google reviews · 24 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise ProShield Concrete Coatings for its professional communication, punctuality, and reasonable pricing. Reviewers highlight the crew's knowledge, attention to detail, and thorough cleanup after coating garage floors and patios. One minor issue involved a color miscommunication, which was resolved quickly. The company maintains a 5-star rating from 77 reviews, with the owner responding to 51% of them.
Google rating: 5.0 out of 5 from 77 reviews (99% five-star).
Reviews on this page: 77 Google reviews (64 with written comments, 23 with photos).
Owner responses: the business replied to 51% of reviews.
Most recent review: October 16, 2026.
Service: Garage Floor Coating Company serving Rochester, New York.
Data from Google, last updated November 5, 2026.
Score profile vs other garage floor coating
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
ProShield Concrete CoatingsGarage Floor Coating median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ProShield Concrete Coatings: 99/100 on this factor. Category median: 98.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ProShield Concrete Coatings: 99/100 on this factor. Category median: 98.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ProShield Concrete Coatings: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ProShield Concrete Coatings: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
77 Google reviews we collected
5.0of 5
5 stars7699%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 64 written reviews
98%praise
Praise12098%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2039%
Reasonable2855%
Overpriced00%
Not sure36%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3025%
Staff & attitude2621%
Would recommend2218%
Speed & response1512%
Price & value1512%
Communication97%
Honesty & trust54%
What customers talk about
We read 64 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They use the highest quality of materials, and do an excellent job.”
“Everyone at ProShield is 100% professional and great to talk to and work with!”
“I highly recommend ProShield to anyone looking for reliable, skilled flooring installation.”
“They were efficient, professional, and completed my flooring installation in a timely manner.”
“Their pricing was very reasonable, especially considering the high quality of the work.”
“Jon and his team were very communicative about the process and timing of the job.”
“The staff is friendly, knowledgeable, trustworthy and professional.”
People customers mention
Shane4 reviews
Sammy3 reviews
Jon3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired ProShield Concrete Coatings for 7 kinds of job. Pick one to see what they paid and said.
EEmanuelLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Our experience with Proshield was excellent. Jon and his team were very communicative about the process and timing of the job. Very well run company and competitively priced. Highly recommend!
Reasonable priceEpoxy floor coating
RRichard6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very professional, extra care and drying to remove excess moisture from concrete floor. Crew was friendly and explained the process completely. Amazing difference in a 26 year old garage floor beat up by winter parking.
Great priceEpoxy floor coating
DDarLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Did a beautiful job. Highly recommend. Great workers - knowledgeable and answered all questions.
KKunal3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had a great experience with John and ProShield. They were efficient, professional, and completed my flooring installation in a timely manner. Communication was excellent from start to finish, and they kept me informed throughout the entire process. Their pricing was very reasonable, especially considering the high…
Epoxy floor coating
SSamanthaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The staff is friendly, knowledgeable, trustworthy and professional. They use the highest quality of materials, and do an excellent job. After comparing prices and quality, I highly recommend going with ProShield. I did two projects with them. My garage and my patio.
Reasonable priceCommercial floor coating
RRobert14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The crew was fast and courteous, and they cleaned up everything. There was no mess whatsoever.
Our experience with Proshield was excellent. Jon and his team were very communicative about the process and timing of the job. Very well run company and competitively priced. Highly recommend!
Price assessment: Reasonable price
Services: Epoxy floor coating
P
Paul3 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Very professional, extra care and drying to remove excess moisture from concrete floor. Crew was friendly and explained the process completely. Amazing difference in a 26 year old garage floor beat up by winter parking.
Price assessment: Great price
Services: Epoxy floor coating
D
Dar LeneLocal Guide · 18 reviewsiTotal number of Google reviews Dar has written across all businesses on Google Maps, not just this one.
Did a beautiful job. Highly recommend. Great workers - knowledgeable and answered all questions.
Response from the owner · 2 months ago
Thank you so much for your kind words, recommendation, and for sharing a photo of your finished project! We’re thrilled that you love the results. Thank you for choosing ProShield—the easy choice for beautiful, long-lasting concrete coatings!
K
Kunal Chadha3 reviewsiTotal number of Google reviews Kunal has written across all businesses on Google Maps, not just this one.
I had a great experience with John and ProShield. They were efficient, professional, and completed my flooring installation in a timely manner. Communication was excellent from start to finish, and they kept me informed throughout the entire process. Their pricing was very reasonable, especially considering the high quality of the work. The finished floor looks fantastic, and I couldn't be happier with the results. I highly recommend ProShield to anyone looking for reliable, skilled flooring installation.
Services: Epoxy floor coating
Response from the owner · 2 months ago
Thank you, Kunal, for your kind words! We appreciate the opportunity to work on this project, as well as at your mother's house. You guys have been a pleasure to work with please pass our name along whenever you can! We appreciate it.
S
Samantha KohkemperLocal Guide · 18 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
The staff is friendly, knowledgeable, trustworthy and professional. They use the highest quality of materials, and do an excellent job. After comparing prices and quality, I highly recommend going with ProShield. I did two projects with them. My garage and my patio.
Price assessment: Reasonable price
Services: Commercial floor coating
Response from the owner · 2 months ago
Thank you for the review, Samantha! We think your rubberstone patio and flake garage turned out great, and we are happy to hear you had a good experience with us. Please keep us in mind for your basement! :)
D
Dale1 reviewiTotal number of Google reviews Dale has written across all businesses on Google Maps, not just this one.
They did an awesome job. Highly recommended this company!
Price assessment: Great price
Services: Epoxy floor coating
Response from the owner · 2 months ago
Thank you for the awesome review and recommendation! We're so happy you had a great experience with our team. We work hard to make getting a beautiful, durable concrete coating an easy choice, and it means a lot to know we delivered. Thanks again for choosing ProShield—we truly appreciate your support!
R
Robert Haag14 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
The crew was fast and courteous, and they cleaned up everything. There was no mess whatsoever.
Response from the owner · 2 months ago
Thank you for your wonderful review! We're glad our crew made such a great impression with their speed, professionalism, and attention to detail. Leaving your space clean is just as important to us as delivering a beautiful finished floor. Thank you for making ProShield the easy choice—we truly appreciate your trust and support!
R
Richard PajakLocal Guide · 14 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
My floor looks awesome! They did an amazing job. Everyone needs to get this done !
Response from the owner · 2 months ago
Thanks so much! I'm really glad you're happy with how your floor turned out. Hearing that you'd tell everyone to get it done means a lot to us. Thanks for trusting ProShield—we're proud to be the easy choice. Enjoy your new floor!