INTERIOR CLEANING SERVICES · VIRGINIA BEACH, VA
ProTouch - Carpet Cleaning Virginia Beach logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%88+30.8Reliability 15%78+11.7Craft & service 20%88+17.6Value 10%68+6.8Momentum 8%55+4.4Track record 7%53+3.7Accountability 5%35+1.8Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

ProTouch - Carpet Cleaning Virginia Beach

Better than 80% of interior cleaning services · #4 of 20

5.0★131 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Recent priced reviews

★★★★★ Cynthia · a week ago

ProTouch Cleaning Services was easy to book. Alex was prompt and repeated the same estimate over the phone as in person. He was upfront about the charges and did not suggest any services the carpet didn't need. The setup and cleaning were quick and professional. The carpet looks and smells great. Thanks Alex!

Paid $150–200Reasonable priceGeneral carpet cleaning
★★★★★ Anne · 2 months ago

Wish I had called sooner! My carpets look absolutely amazing — can’t believe the difference! From start to finish, he was incredibly responsive, professional, kind and easy to work with. He arrived ready to get right to work, took his time and did an absolutely fantastic job on both my carpets and couch. His…

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
★★★★★ Sarah · 2 months ago

ProTouch cleaning services did such and amazing job with my carpet and couch that I had to have them out to clean chairs in my business! They were so efficient and the price was reasonable. Definitely choose Protouch Cleaning for your cleaning needs.

Paid $150–200Reasonable priceCarpet steam cleaningUpholstery cleaning
★★★★★ Gil · Edited 10 months ago

Alex and the Pro Touch team are absolutely outstanding. Second time I’ve used them. I can honestly say they provided the best cleaning I have ever seen. We had a very worn and stained carpet and it looks new. Pro Touch has my strongest possible five star recommendation. Worth every penny. Only carpet cleaning…

Paid $250–300Reasonable priceCarpet steam cleaningPet stain & odor removal
★★★★★ Brian · a year ago

Second time I used Alex in the last five months. Extremely professional, efficient, accommodating. If the need Arises, will definitely be using again.

Paid $150–200Great priceCarpet steam cleaning
★★★★★ Allison · a year ago

We have used Protouch a couple times and they have done a great job and are reasonable priced. We will definitely be using them again!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning

vs category

Blue = ProTouch, grey = interior cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (1 reviews)2024-Q2: 5.00★ (5 reviews)2024-Q3: 5.00★ (4 reviews)2024-Q4: 4.83★ (6 reviews)2025-Q1: 5.00★ (1 reviews)2025-Q2: 5.00★ (7 reviews)2025-Q3: 5.00★ (7 reviews)2025-Q4: 5.00★ (3 reviews)2026-Q1: 5.00★ (1 reviews)2026-Q2: 5.00★ (1 reviews)2026-Q3: 5.00★ (8 reviews)2026-Q4: 5.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$236+17% vs typical interior cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 25%Reasonable 75%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%88+30.8Reliability 15%78+11.7Craft & service 20%88+17.6Value 10%68+6.8Momentum 8%55+4.4Track record 7%53+3.7Accountability 5%35+1.8Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
88
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
78
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
88
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
68
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
55
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
53
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
35

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+65 / −0
Professionalism
+66 / −0
Responsiveness
+57 / −0
Punctuality
+60 / −0
Value
+59 / −0

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