Analyzing 6,599,9706.6M ReviewsFor 18,33318.3K Experts

Experts Reviews · Company report
Providence Plumbing of the Carolinas LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%99+24Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Providence Plumbing of the Carolinas LLC

Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 31 dishwasher repair services · 5.0★ from 128 Google reviews

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Report card

Percentile vs other dishwasher repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Providence Plumbing of the Carolinas LLC is better than 95% of dishwasher repair services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Providence Plumbing of the Carolinas LLC is better than 99% of dishwasher repair services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Providence Plumbing of the Carolinas LLC is better than 99% of dishwasher repair services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Providence Plumbing of the Carolinas LLC is better than 96% of dishwasher repair services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Providence Plumbing of the Carolinas LLC is better than 100% of dishwasher repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Providence Plumbing of the Carolinas LLC is better than 100% of dishwasher repair services.A
100

Reviews for your job

Customers hired Providence Plumbing of the Carolinas LLC for 8 kinds of job.

Providence Plumbing of the Carolinas LLC for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$37–$366
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Drain cleaning”

SusieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very professional, knowledgable and friendly on the phone and in person. I am very happy to have found this company!

Paid $200–400Great priceDrain cleaning
Cj2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Friendly and great service

Paid $200–400Great priceDrain cleaning
Mike6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Right off the bat when you call Providence Plumbing you get a real person even late in the evening which is important to me and my technician was at my house the next morning at 9am. Providence Plumbing was great dealing with and diagnosed my kitchen drain clog issue. They resolved the issue quick and the technician…

Paid $200–400Reasonable priceDrain cleaning
Ronald8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Seth is a consumate professional and certainly an expert in his field. I truly appreciated his efficiency in diagnosing and correcting the problems we encountered. Would definately use Providence again based on his skills and approachable demeanor. Thanks Seth, was a pleasure meeting you.

Paid $200–400Reasonable priceDrain cleaningPlumbing leak detection
JoeLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The absolute best. I had a slow drain. They quoted me a price. Repaired some of my copper. And wound up taking the lids off my septic tank and cleaning my septic tank and didn't charge anything extra. The two gentlemen were outstanding. Very professional, timely and incredibly nice. I cannot recommend enough. I own…

Paid $1,000+Great priceDrain cleaningPlumbing pipe repair
Big3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Daniel Jennings from Providence Plumbing of the Carolinas. Had great customer service!! He knows how to do his job. And was very informational

Drain cleaning

Price

$466+59% vs typical dishwasher repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 54%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair20$376–$1.2k
Water heater installation15$1.2k–$2.8k
Plumbing leak detection14$295–$760
Faucet repair11$236–$654
Drain cleaning6$37–$366
Faucet installation6—
Water heater repair5—
Toilet installation3—

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