Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Providence Plumbing of the Carolinas LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%99+24Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Providence Plumbing of the Carolinas LLC

Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 31 dishwasher repair services · 5.0★ from 128 Google reviews

📞 Call (919) 205-5922Request a call backWebsite ↗

Report card

Percentile vs other dishwasher repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Providence Plumbing of the Carolinas LLC is better than 95% of dishwasher repair services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Providence Plumbing of the Carolinas LLC is better than 99% of dishwasher repair services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Providence Plumbing of the Carolinas LLC is better than 99% of dishwasher repair services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Providence Plumbing of the Carolinas LLC is better than 96% of dishwasher repair services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Providence Plumbing of the Carolinas LLC is better than 100% of dishwasher repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Providence Plumbing of the Carolinas LLC is better than 100% of dishwasher repair services.A
100

Reviews for your job

Customers hired Providence Plumbing of the Carolinas LLC for 8 kinds of job.

Providence Plumbing of the Carolinas LLC for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%

All 6 Google reviews tagged “Faucet installation”

Jonathan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Michael came out on short notice and was communicative. I appreciated his cleanliness and the great job he did. I would recommend him to any one looking for a local plumber.

Reasonable priceWater heater repairFaucet installation
Peggy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

two cutoff valves

Paid $600–800OverpricedPlumbing pipe repairFaucet repairWater tank repair
JoshuaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My wife called because we had a leak. They told us they would be out between 6-8pm. They just called at 7:50pm to inform us no one would be coming out because of an emergency. We were very upset, told them not to worry about coming and called another plumber to come out this morning. Michael (the owner) called my…

Paid $1–200Great pricePlumbing leak detectionPlumbing pipe repairFaucet repair
jason3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Michael came to my home to do some repairs in my bathrooms. Fair pricing, good work and easy to work with. They’re also very responsive. Penny is very good with scheduling and her communication skills are top tier.

Plumbing pipe repairFaucet repairFaucet installation
Douglas7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have worked around numerous plumbers, both as an apartment manager of a large complex in California and an home owner of a newly built home in North Carolina. I was very impressed by Michael's (the owner) knowledge, skill and ability to communicate clearly. I had interviewed several plumbers prior to choosing…

Paid $2,000+Reasonable priceWater heater installationToilet installationFaucet installation
Eric2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Sometimes the quality of a company isn't that the work is performed perfectly the first time, it is how they handle mistakes. Providence came to my home to install faucets for a new vanity. This included new drip lines, new traps, and new pipes. That same night I found that one of the new pipes was leaking. When…

Paid $900–1,000Reasonable priceFaucet repairFaucet installation

Price

$466+59% vs typical dishwasher repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 54%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair20$376–$1.2k
Water heater installation15$1.2k–$2.8k
Plumbing leak detection14$295–$760
Faucet repair11$236–$654
Drain cleaning6$37–$366
Faucet installation6—
Water heater repair5—
Toilet installation3—

Compare with

Good Neighbor Appliance logoGood Neighbor ApplianceExperts Score 100Holly Springs · 4.99★Proud Appliance Repair logoProud Appliance RepairExperts Score 99Holly Springs · 5.00★JNJ Dryer Vent Cleaning logoJNJ Dryer Vent CleaningExperts Score 97Holly Springs · 4.96★