Analyzing 6,599,9706.6M ReviewsFor 18,33318.3K Experts

Experts Reviews · Company report
Providence Plumbing of the Carolinas LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%99+24Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Providence Plumbing of the Carolinas LLC

Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 31 dishwasher repair services · 5.0★ from 128 Google reviews

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Report card

Percentile vs other dishwasher repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Providence Plumbing of the Carolinas LLC is better than 95% of dishwasher repair services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Providence Plumbing of the Carolinas LLC is better than 99% of dishwasher repair services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Providence Plumbing of the Carolinas LLC is better than 99% of dishwasher repair services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Providence Plumbing of the Carolinas LLC is better than 96% of dishwasher repair services.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Providence Plumbing of the Carolinas LLC is better than 100% of dishwasher repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Providence Plumbing of the Carolinas LLC is better than 100% of dishwasher repair services.A
100

Reviews for your job

Customers hired Providence Plumbing of the Carolinas LLC for 8 kinds of job.

Providence Plumbing of the Carolinas LLC for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Water heater installation”

PositiveLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Not the most expensive, not the least expensive but quality through the roof and great people to work with quick efficient and will save me a fortune in heating that hot water heater at all winter with his instant hot water heater I purchased from Lowes… They recommended not using their installation people because…

Paid $800–1,000Reasonable priceWater heater installation
Bob7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very pleased with Providence.Plumbing. Estimate and scheduling were easy and installation done by Micheal was well done. Definitely recommend using them.

Paid $2,000+Great priceWater heater installation
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent work and fast response. Whole house pipe replacement with PEX manifold system and new water heater.

Paid $2,000+Reasonable priceWater heater installationPlumbing pipe repair
Douglas7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have worked around numerous plumbers, both as an apartment manager of a large complex in California and an home owner of a newly built home in North Carolina. I was very impressed by Michael's (the owner) knowledge, skill and ability to communicate clearly. I had interviewed several plumbers prior to choosing…

Paid $2,000+Reasonable priceWater heater installationToilet installationFaucet installation
Sarah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had originally scheduled a tankless water heater replacement for later this month. I woke up this morning without hot water. Providence Plumbing was amazing! They prioritized the replacement first thing this morning. No more polar bear showers for me!

Paid $1,000+Great priceWater heater installation
Elaine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

This was the second time that I used Providence Plumbing and it won’t be my last. Michael did an excellent job installing my new water heater. He was very nice and professional. He was able to get here within a few days and the installation didn’t take long. And Michael cleaned up the bathroom before he left!

Paid $1,000+Reasonable priceWater heater installation
HiepLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Water heater cracked and was able to get it replaced same day! Quick service and great rates. Will refer this company to all my neighbors.

Paid $1,000+Great priceWater heater installation
Vivan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very professional,did an awesome job thank you for your help.

Paid $1,000+Not sureWater heater installation
Anna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Technician was courteous and cleaned the area after he completed the job. The receptionist followed up after I called to inquire about service. An appointment was made promptly.

Water heater installation
Yvonn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Daniel and Austin arrived very prompt and pleasant with every detail. The service was excellent. 100% recommend

Water heater installation+ Responsiveness+ Punctuality+ Quality
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Service was grate. Showed up on time and walked me through all my problems and gave price to do repairs. Would definitely recommend this company.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Ashley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thankfully we have hot water again! Brandon came out quickly and exchanged out our water heater. Very professional! Highly recommend.

Water heater installation+ Responsiveness+ Punctuality+ Quality
KathyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Providence Plumbing redid all my old plumbing and replaced it with Pex, along with several other tasks and projects. They are very communicative and quick! Contact them for advice, replacement, repairs or new installation. From celebrity customers to people like little ol' me, everyone is treated with red carpet…

Toilet installationWater heater installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
stephen3 months ago★★★★

Rating only, no written review.

Paid $2,000+Reasonable priceWater heater installation
Stephanie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceWater heater installationToilet installationService not listed

Price

$466+59% vs typical dishwasher repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 54%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair20$376–$1.2k
Water heater installation15$1.2k–$2.8k
Plumbing leak detection14$295–$760
Faucet repair11$236–$654
Drain cleaning6$37–$366
Faucet installation6—
Water heater repair5—
Toilet installation3—

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