Experts Reviews · Company report
PSH Floorcare logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%74+5.2Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

PSH Floorcare

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 50 post construction cleaning · 5.0★ from 309 Google reviews

Report card

Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PSH Floorcare is better than 97% of post construction cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PSH Floorcare is better than 98% of post construction cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.PSH Floorcare is better than 100% of post construction cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PSH Floorcare is better than 100% of post construction cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PSH Floorcare is better than 100% of post construction cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PSH Floorcare is better than 74% of post construction cleaning.B
74

Reviews for your job

Customers hired PSH Floorcare for 6 kinds of job.

PSH Floorcare for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.49
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$500+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 49 Google reviews tagged “Area rug cleaning” · showing 40

Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

PSH cleaned an oriental rug and some carpet that had pet urine. They willingly came back for a second application on the carpet. I am very satisfied with the results. They were prompt and very pleasant. I will call them next time I need rug/carpet cleaning services.

Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Lorraine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I had a very pleasant experience with the PSH person who came to clean my rug. He was polite and efficient and respectful of my furniture. I would recommend them to anyone needing to have furnishings or floors cleaned.

Great priceArea rug cleaning
ChelseaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Frank at PSH was amazing! I had the best experience. He showed me around the shop and thoroughly explained their process and equipment. Frank is very passionate about what he does and it shows. My 80 year old Persian rug came out looking better than I ever expected. Will always use PSH from now on.

Customer photo from Chelsea's review
Great priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Marly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

PSH has a great team. I’ve bought several vintage wool rugs and runners and always bring them here so they come out looking their best ~ clean and with vibrant colors. They also sell anti-slip mats that work great under the rugs. Their location is conveniently on Summer, near an excellent food truck and other…

Great priceArea rug cleaning
Amy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

We were long overdue for carpet, upholstery and tile cleaning so we hit it all at once. Kandice and Felipe were wonderful to work with and did an excellent job of explaining the process and coordinating the work. Our home has never felt or looked cleaner and with a 2 cat household, that says a lot! The true…

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
ray7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

30 year old rugs look new again. Had family heirloom rugs cleaned and new mats for floor. Reasonable pricing with great results. Could not believe how much brighter the rugs were after cleaning. The entire staff was polite and professional. Thank you for such great work.

Great priceArea rug cleaning
Fran10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service. Great cleaning. Rug looks new. Flat out looked dirty with sheet rock crud when PSH picked it up. Great job. Great people.

Reasonable priceArea rug cleaning
Hope2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My rug looks like a brand new rug! They showed up on time, did a great job, and were very affordable! Will definitely be calling them again!

Great priceArea rug cleaning
Sophie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My couch and rug look BRAND NEW again. We are so pleased with their services!

Upholstery cleaningArea rug cleaning
Hayley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Frank and his staff are truly the best! They are the only company in Memphis that can get my pet stains out of my oriental rugs! Frank and his staff always show up on time, communicate well, and are friendly! Dont use anyone else!

Pet stain & odor removalArea rug cleaning+ Quality
Susan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Every aspect of service from PSH Floorcare was stellar. From my first call, I was treated in a friendly yet professional manner. I was given specific, accurate information about cleaning and timelines. My rugs look great. I will definitely return when I need their services and recommend them highly.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Anita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a rug get damaged from flooding. I called them based on a recommendation and they did not disappoint. They came the next day to pick up the rug and returned the clean rug a week later. I would definitely use this business again and would recommend them to friends and family.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Kate5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was about to bid adieu to my favorite vintage wool area rug after my two senior dogs had some accidents on it. Enter Kandice and Frank! Kandice, who is as sweet as they come, walked me through options and I went for a cleaning with added protection for any future incidents. Frank, who is likewise awesome, picked…

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Emily6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Frank did incredible work on my soiled area rug. He was responsive to my inquiry for services and went above and beyond to meet my needs.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Vince6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

PSH was professional and responsive to our needs. We were very happy with the results of our area rugs being cleaned. We definitely noticed the difference in the rugs. We also appreciate the pick up and dropoff they provide and was reasonably priced. We would recommend them for you rug cleaning.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Andy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★

I have to admit, with all the 5 star reviews - we must have caught this company on an off day. It's true the pickup and delivery is excellent, and that's about it. 10x13 new wool rug cost $700 to clean 2 fresh pet stains and have the rug scotch guarded. The stains are no worse or better. We had already removed the…

Area rug cleaningPet stain & odor removal
Mitch9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Love this company. Family owned with superior customer service and quality! Most importantly, they do what they say they are going to do with no surprises.

Area rug cleaning+ Quality
ML1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did a great job on cleaning and restoring a rug that was left in a rent house. They restored the rug and removed the pet odor and stains that were left in there for who knows how long. The rug is now back to being able to be used without having to use a face mask to be in the same room. I highly recommend…

Area rug cleaningPet stain & odor removal+ Professionalism
bruce_schlesier3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

PSH Floor Care was recommended to us from a long-time reputable rug company in Memphis. We could not be more pleased. They did a great job cleaning our 100 year old plus rug along with some bad stains. We highly recommend.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I do a lot of business w/Kiser’s Floor Coverings (off Poplar next to mellow mushroom). MaryMargaret (a wonderful sales person and now friend) referred me to PSH. EVERYONE & I mean EVERYONE has been super. Polite. Professional. Friendly. Easy to talk with. The first area rug I had cleaned was soiled from a cat…

Area rug cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Trey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent to work with and they will be my first call for all future rug cleaning

Area rug cleaning+ Responsiveness+ Quality+ Professionalism
Teresa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This was my 2nd time using PSH services. They did an excellent job, we are very pleased. They were on time picking up rug and returning rug. It looks awesome!

Area rug cleaning+ Punctuality+ Quality+ Professionalism
Davis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our experience with PSH was Great. Miles our technician was on time, very professional and informative. He left us with a packet of very valuable information on care of rugs and furniture. We will definitely use PSH in the future.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
Becky1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Amazing people and service to match. I appreciate how they handle their business!!! Very professional!! And knowledgable!! They cleaned a rug I was thinking needed to be put on the curb- so filthy!! It looks perfect now, like Brand new!! I am so thankful to have found them- I will definitely use again without any hesitation!! ♥️♥️♥️

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Frank did a fantastic job. He arrived on time, was very professional and our rug and furniture look new again. I would highly recommend PSH.

Area rug cleaningUpholstery cleaningPet stain & odor removal
CherylLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Have used PSH Floorcare on 2 separate occasions. They cleaned 3 orientalist rugs. All had pet accidents on them along with dirt. They all came out looking way better than I expected. Give them a try

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Nelson7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

PSH was recommended to us by the business where we bought our area rug. That’s high praise, so we felt confident in using them. We were very pleased with the outcome and the customer service.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
ShalieaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Felipe and Hunter did and excellent job on our chairs, stairs, and area rug. They arrived on time, and explained everything that they were going to do thoroughly. Excellent service!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Professionalism
Matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This company rocks!! Support your local hard working Americans!!! Independently owned!!! Company makes promises, identifies real outcomes, and then delivers as promised!! A+++++++++

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Lisa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

PSH cleaned my area rug and brought it back to like new. It had five years of kids and pet dirt. It’s now clean, odor-free and feels great.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Cathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They also stain protected my new sofa, chairs, & rug. They were on time, very professional, & answered all of my questions. I will be using them again!

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
C6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did a thorough cleaning of my 2 large rugs, including some repair work. I definitely recommend them and will also use their other cleaning services soon.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Barbara9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had posted on Next Door that I was searching for a good cleaner for 2 oriental rugs. My neighbor is an interior designer and she highly recommended PSH. They were on time for pick up and delivery and very professional. Frank (owner) called me to discuss the cleaning of one of the rugs and his recommendation. I will use them again.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Ginger2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have used PSH Cleaning several times here at Greg Baudoin Interior Design. They do a great job and are always courteous and prompt! I would highly recommend them for your cleaning needs.

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Joan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★

Professional, delivered as promised, honest, sincere. Knows their business. Very pleased.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Carolyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional company and carpets and oriental rugs have never looked better. Carolyn

Area rug cleaningGeneral carpet cleaning
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very accommodating, aiming to please and excellent results for all services‼️

Area rug cleaningUpholstery cleaning
PennyLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had a plumbing issue and needed to have a rug cleaned quickly. They were professional and fair with pricing. I would use them again.

Area rug cleaning+ Responsiveness+ Quality+ Professionalism
Hallie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This company was the greatest from the initial phone call with Frank the execution by Miles and the finished restorative appearance of my 20+ year old furniture. I don't think I could have been any more surprised or pleased. I saved a ton not having to recover or purchase new!

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sheri4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning

Show more area rug cleaning reviews (9 more) →

Price

$474+83% vs typical post construction cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 59%Overpriced 0%Not sure 4%

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