Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts

Experts Reviews · Company report
PSH Floorcare logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%74+5.2Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

PSH Floorcare

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 50 post construction cleaning · 5.0★ from 309 Google reviews

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Report card

Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PSH Floorcare is better than 97% of post construction cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PSH Floorcare is better than 98% of post construction cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.PSH Floorcare is better than 100% of post construction cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PSH Floorcare is better than 100% of post construction cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PSH Floorcare is better than 100% of post construction cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PSH Floorcare is better than 74% of post construction cleaning.B
74

Reviews for your job

Customers hired PSH Floorcare for 6 kinds of job.

PSH Floorcare for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$107–$247
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Carpet steam cleaning”

Louise1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Thanks for providing great service!

Carpet steam cleaning
Keri4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Super friendly service, and they did an amazing job with our carpet. They managed to get every last stain out of our two kids’ bedrooms. I would highly recommend this company!

Paid $450–500Reasonable priceCarpet steam cleaning
Rachel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

PSH was very responsive, professional, and timely. They did great work, and our carpet looks so fresh. We would highly recommend them!

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Heather5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very nice to work with.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Patricia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The guys do a wonderful job and are fast. So polite and will answer any questions I might have. My carpet always looks so nice when they finish with it.

Paid $200–250Great priceCarpet steam cleaning
Linda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

A great job. Very happy to have our carpet looking like new and the garage floor nice and clean too. Really happy.

Paid $200–250Reasonable priceCarpet steam cleaning
BrianLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Great service and very clean

Paid $250–300Carpet steam cleaningGeneral carpet cleaning+ Punctuality
Kelli6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great service! They are so nice and do an EXCELLENT JOB!! Highly recommended!!!!

Carpet steam cleaning
AnnLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always happy with the work Frank and his team do. Great communication about scheduling, on time for the work, finished quickly and efficiently. All good! Highly recommended this business!

Reasonable priceCarpet steam cleaningPet stain & odor removal+ Professionalism
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Philippe and Frank were excellent. Understood my needs, explained well and got to work quickly. Appreciate their being on time.

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Anne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Excellent communication and outstanding service! My carpet hasn’t looked this good since it was first installed. Professional and outstanding in every way. 👍

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
ToddLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Prompt courteous service and the results exceeded my expectations.

Carpet steam cleaning
Karen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Truly professional, nice, communicative, job well done and follow up to make sure all is well. I would highly recommend.

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Sara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I am very pleased with my clean carpets! I have used PSH several times thru the years. I will always call on them. The 2 men are brothers—-their father owns the business. We always remember each other—-they are so friendly, polite, I have complete confidence in them. It is a pleasure to be with them!

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Ann6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Felipe was on time, efficient, professional and courteous. Could not be happier with his service. Will continue to use PSH exclusively.

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality

Price

$474+83% vs typical post construction cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 59%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning57—
Area rug cleaning49—
Pet stain & odor removal39—
Upholstery cleaning24—
Carpet steam cleaning15$107–$247
Drapes & curtain cleaning2—

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