Experts Reviews · Company report
PSH Floorcare logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%74+5.2Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

PSH Floorcare

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 50 post construction cleaning · 5.0★ from 309 Google reviews

Report card

Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PSH Floorcare is better than 97% of post construction cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PSH Floorcare is better than 98% of post construction cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.PSH Floorcare is better than 100% of post construction cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PSH Floorcare is better than 100% of post construction cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PSH Floorcare is better than 100% of post construction cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PSH Floorcare is better than 74% of post construction cleaning.B
74

Reviews for your job

Customers hired PSH Floorcare for 6 kinds of job.

PSH Floorcare for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.39
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$500+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 39 Google reviews tagged “Pet stain & odor removal” · showing 20

Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

PSH cleaned an oriental rug and some carpet that had pet urine. They willingly came back for a second application on the carpet. I am very satisfied with the results. They were prompt and very pleasant. I will call them next time I need rug/carpet cleaning services.

Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
ChelseaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Frank at PSH was amazing! I had the best experience. He showed me around the shop and thoroughly explained their process and equipment. Frank is very passionate about what he does and it shows. My 80 year old Persian rug came out looking better than I ever expected. Will always use PSH from now on.

Customer photo from Chelsea's review
Great priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning
Rachel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

PSH was very responsive, professional, and timely. They did great work, and our carpet looks so fresh. We would highly recommend them!

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Liz7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They do great work !!! I couldn’t be happier !!!

Upholstery cleaningGeneral carpet cleaningPet stain & odor removal
AnnLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always happy with the work Frank and his team do. Great communication about scheduling, on time for the work, finished quickly and efficiently. All good! Highly recommended this business!

Reasonable priceCarpet steam cleaningPet stain & odor removal+ Professionalism
Alan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I am very pleased with the services provided by PSH Floorcare. Their knowledge of the chemistry of effective stain removal and attention to detail always produces an excellent finished job. I would confidently call on PSH for small stain removal needs or a complete carpet/rug cleaning.

Reasonable priceGeneral carpet cleaningPet stain & odor removal
Hayley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Frank and his staff are truly the best! They are the only company in Memphis that can get my pet stains out of my oriental rugs! Frank and his staff always show up on time, communicate well, and are friendly! Dont use anyone else!

Pet stain & odor removalArea rug cleaning+ Quality
KimberlyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have used PSH for years to clean both carpets and rugs. They recently cleaned my rug that was heavily stained by pet accidents. They did an excellent job. Stains and odor are gone!! Wouldn’t use anyone else.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kate5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was about to bid adieu to my favorite vintage wool area rug after my two senior dogs had some accidents on it. Enter Kandice and Frank! Kandice, who is as sweet as they come, walked me through options and I went for a cleaning with added protection for any future incidents. Frank, who is likewise awesome, picked…

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Emily6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Frank did incredible work on my soiled area rug. He was responsive to my inquiry for services and went above and beyond to meet my needs.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Cindy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My experience with this company was absolutely the BEST!!! Punctual…Caring Professional, Friendly, Helpful…And, many more good things, as well!!! TY, PSH and Candace and Frank…A most pleasurable ex- perience❤️❤️❤️✝️✝️✝️

Pet stain & odor removal+ Quality+ Professionalism+ Value
Vince6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

PSH was professional and responsive to our needs. We were very happy with the results of our area rugs being cleaned. We definitely noticed the difference in the rugs. We also appreciate the pick up and dropoff they provide and was reasonably priced. We would recommend them for you rug cleaning.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Andy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★

I have to admit, with all the 5 star reviews - we must have caught this company on an off day. It's true the pickup and delivery is excellent, and that's about it. 10x13 new wool rug cost $700 to clean 2 fresh pet stains and have the rug scotch guarded. The stains are no worse or better. We had already removed the…

Area rug cleaningPet stain & odor removal
Betty7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

PSH Cleaning Service has been cleaning our carpet since 2017 when we got new carpeting. They were recommended to us by an employee of Kiser Flooring. They have never disappointed us. They always do a thorough job in a prompt and professional manner. Felipe Opazo is the best!!

Pet stain & odor removal
M2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

PSH did a great job. Got all the "stains' out from pet stains to kid accidents. We will ceartinaly use PSH again!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
ML1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did a great job on cleaning and restoring a rug that was left in a rent house. They restored the rug and removed the pet odor and stains that were left in there for who knows how long. The rug is now back to being able to be used without having to use a face mask to be in the same room. I highly recommend…

Area rug cleaningPet stain & odor removal+ Professionalism
Jay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

PSH Floorcare did a guick professional job and were on time and provided attention to detail. Jay Perkins

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I do a lot of business w/Kiser’s Floor Coverings (off Poplar next to mellow mushroom). MaryMargaret (a wonderful sales person and now friend) referred me to PSH. EVERYONE & I mean EVERYONE has been super. Polite. Professional. Friendly. Easy to talk with. The first area rug I had cleaned was soiled from a cat…

Area rug cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Davis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our experience with PSH was Great. Miles our technician was on time, very professional and informative. He left us with a packet of very valuable information on care of rugs and furniture. We will definitely use PSH in the future.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
Kay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great Company! They are very knowledgeable and great to deal with, I recommend them highly!! Kay Rylee

Pet stain & odor removalService not listed

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Price

$474+83% vs typical post construction cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 59%Overpriced 0%Not sure 4%

Jobs customers hired them for

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