PLUMBERS · DALLAS, TX
Public Service Plumbers logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%35+12.3Reliability 15%43+6.5Craft & service 20%46+9.2Value 10%7+0.7Momentum 8%41+3.3Track record 7%89+6.2Accountability 5%37+1.9Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.40SCORE

Public Service Plumbers

Better than 32% of plumbers · #61 of 90

4.9★2,007 Google reviewsGoogle star rating as shown on Google Maps.
4.84★last 12 monthsAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
76%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Public Service Plumbers for sump pump repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 17

All 6 Google reviews tagged “Sump pump repair”

★★★★★ K · Edited 3 months ago

Jacob and Justin worked tirelessly to fix my sump pump issues. Once the issue was diagnosed they got into action ordering the parts from a place that could get them here as soon as possible. Once received they came right out to fix my pump. Forever thankful!

Sump pump repair
★★★★★ rod · Edited 6 months ago

Clint was great. Very professional, explained everything he did in great detail. Very knowledgeable and friendly.

Plumbing leak detectionSump pump repairWater heater repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Wendy · Edited a year ago

Jacob was great . Very personable and professional

Toilet repairPlumbing leak detectionSump pump repair
★★★★★ Brad · Edited a year ago

Troy did a great job. Very experienced. Communicated well

Reasonable pricePlumbing pipe repairOutdoor plumbing system repairSump pump repair+ Responsiveness+ Quality+ Professionalism
★★★★★ Jody · Edited 3 years ago

Our technicians name was Josh, very knowledgeable, on time and professional. Took care of our sewer problem.

Sump pump repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Luke · 3 years ago

Josh and Clint did a great job. They were quick in fixing the issue. Very professional. Highly recommend

Plumbing leak detectionPlumbing pipe repairSump pump repair+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Public, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.91★ (111 reviews)2024-Q2: 4.88★ (76 reviews)2024-Q3: 4.91★ (107 reviews)2024-Q4: 4.91★ (95 reviews)2025-Q1: 4.94★ (139 reviews)2025-Q2: 4.93★ (137 reviews)2025-Q3: 4.94★ (155 reviews)2025-Q4: 4.95★ (120 reviews)2026-Q1: 4.92★ (151 reviews)2026-Q2: 4.84★ (144 reviews)2026-Q3: 4.73★ (91 reviews)2026-Q4: 4.66★ (35 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$4800% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 25%Reasonable 58%Overpriced 7%Not sure 10%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%35+12.3Reliability 15%43+6.5Craft & service 20%46+9.2Value 10%7+0.7Momentum 8%41+3.3Track record 7%89+6.2Accountability 5%37+1.9Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
35
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
43
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
46
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
7
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
41
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
89
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
37

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+372 / −4
Professionalism
+475 / −4
Responsiveness
+378 / −3
Punctuality
+381 / −3
Value
+218 / −18

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