Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%70+24.5Reliability 15%69+10.4Craft & service 20%60+12Value 10%10+1Momentum 8%39+3.1Track record 7%89+6.2Accountability 5%35+1.8Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCOREPublic Service Plumbers
Dallas, TX · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.9★ from 2,007 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and satisfaction; weakest: value.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Public Service Plumbers is better than 70% of plumbers.B
70
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Public Service Plumbers is better than 69% of plumbers.B
69
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Public Service Plumbers is better than 60% of plumbers.B
60
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Public Service Plumbers is better than 10% of plumbers.F
10
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Public Service Plumbers is better than 39% of plumbers.D
39
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Public Service Plumbers is better than 89% of plumbers.A
89
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Public Service Plumbers is better than 35% of plumbers.D
35
Reviews for your job
Customers hired Public Service Plumbers for 8 kinds of job.
Public Service Plumbers for heating system repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$834
All 2 Google reviews tagged “Heating system repair”
George4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Jose was very thorough and diagnosed a problem & proposed a solution! Very professional.
Paid $1,000+Reasonable priceHVAC system maintenanceHeating system repairHVAC duct & vent repair+ Punctuality+ Quality+ Professionalism
Vinnie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Jacob was the ultimate professional in every way. He diagnosed the problem immediately and came back the next day, on time, to work diligently to get it finished promptly. He came when we called. I have never dealt with anyone better!!!!
Plumbing leak detectionHeating system repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Price
$480+3% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 25%Reasonable 58%Overpriced 7%Not sure 10%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 164 | $227–$554 |
| Plumbing pipe repair | 148 | $353–$1.2k |
| Toilet repair | 146 | $227–$606 |
| Plumbing leak detection | 134 | $124–$633 |
| Plumbing leak repair | 75 | $278–$986 |
| Faucet repair | 74 | $205–$607 |
| Water heater installation | 45 | $1.2k–$2.4k |
| Water heater repair | 45 | $135–$580 |
