Driving school · Cleveland, OH · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%73+17.7Value 14%83+11.7Replies to reviews 7%27+1.9Momentum penalty37−6.3Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 48 driving schoolsiPosition by Experts Score among all companies we track in this category. · better than 34%
4.9★★★★★310 Google reviews · 23 photos
97%five-star reviews
4.44★last 12 monthsiAverage stars on reviews from the last 12 months only.
6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
PUNCH BUG REMEDIAL DRIVER TRAINING SCHOOL at a glance
Google reviewers rate the school 4.9 out of 5 based on 310 reviews, noting that the owner replies to 92% of feedback. Customers frequently praise the instructor's patience, clear communication, and ability to help students pass driving tests, while also highlighting easy payment processes and flexible scheduling. However, several low-star reviews criticize the business for missed appointments, unreturned phone calls, and disputes regarding billing and lesson duration.
Google rating: 4.9 out of 5 from 310 reviews (97% five-star).
Reviews on this page: 310 Google reviews (276 with written comments, 2 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 28, 2026.
Service: Driving School serving Cleveland, Ohio.
Data from Google, last updated October 29, 2026.
Score profile vs other driving schools
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: replies to reviews.
This companyDriving Schools median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PUNCH BUG REMEDIAL DRIVER TRAINING SCHOOL: 85/100 on this factor. Category median: 83.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PUNCH BUG REMEDIAL DRIVER TRAINING SCHOOL: 73/100 on this factor. Category median: 73.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PUNCH BUG REMEDIAL DRIVER TRAINING SCHOOL: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PUNCH BUG REMEDIAL DRIVER TRAINING SCHOOL: 37/100 on this factor. Category median: 100.D
37
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PUNCH BUG REMEDIAL DRIVER TRAINING SCHOOL: 27/100 on this factor. Category median: 57.D
27
Bar = this company · dark tick = category median.
Star ratings
310 Google reviews we collected
4.9of 5
5 stars30297%
4 stars10%
3 stars10%
2 stars00%
1 star62%
Praise vs complaints
Phrases our text analysis found in 276 written reviews
99%praise
Praise31199%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
90%fair
Great price770%
Reasonable220%
Overpriced110%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11436%
Would recommend10734%
Quality & results3912%
Communication186%
Speed & response155%
Price & value155%
Honesty & trust72%
What customers talk about
We read 276 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is a very nice and makes you feel comfortable when driving with her 10/10 would recommend any teens or young adults to go here!”
“I’d definitely recommend it to anybody trying to learn.”
“…er class and she makes sure to give you all the help you need fun and amazing experience with her!…”
“The instructor was patient and didn’t make me feel dumb when I messed up.”
“I’ve never had a problem with communication or expectations!”
“She was so understanding and helpful and she listened to us and she was on time and courteous”
“Very informative and well worth it instead of online”
“Honestly the sweetest, funniest, smartest lady ever.”
People customers mention
Wilson62 reviews
Sheila40 reviews
Teacher5 reviews
Shelia4 reviews
Her3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired PUNCH BUG REMEDIAL DRIVER TRAINING SCHOOL for 1 kind of job. Pick one to see what they paid and said.
Ms Wilson was a wonderful driving instructor. I worked with her and got my license in little under 5 weeks. She is a very nice and makes you feel comfortable when driving with her 10/10 would recommend any teens or young adults to go here!!
Teen classes
AAmber4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Punching Remedial has been my #1 go to for the last couple of years. She has taught all three of my children and they’ve ACED their exams with flying colors! I’ve never had a problem with communication or expectations! She is very good at what she does! Book with Mrs. Wilson… she’s professional, knowledgeable, very accommodating… I love her!
Great priceTeen classes
DDcySiveLocal Guide · 4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★
Mrs. Wilson came of as nice, but she is a scammer like some other schools and she is one of the reasons why there are bad drivers out here.
You go through the class time. But driving, she made every excuse in the book on why 2 hours is really enough, and when I insisted on my daughters full 8 hours behind the wheel,…
OverpricedTeen classes
DDERRICA2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Best driving school! I passed my test on the first try. Instructor was really nice and made every 2hour lesson feel very short. If I had to recommend anyone I would! Also, payment was very easy and they will get your dates set up asap!
Great priceTeen classes
JJasmine1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
Now I don’t leave reviews but this was odd. I inquired about adult lessons for the summer. The women told me she would reach out to me later that night with class dates and times and to pay the full amount. Never heard back that night. I texted her again and just got a sorry, was busy with something in her home.…
RRhonae1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
thanks so much to ms wilson ive passed my driving test which is an amazing feeling she never gave up on helping me understand in her class and she makes sure to give you all the help you need fun and amazing experience with her!!
Ms Wilson was a wonderful driving instructor. I worked with her and got my license in little under 5 weeks. She is a very nice and makes you feel comfortable when driving with her 10/10 would recommend any teens or young adults to go here!!
Services: Teen classes
Response from the owner · an hour ago
Aww Thank you Miss Lady ! I appreciate your Review it means a lot to me Stay Focus on that road and make sure you wear your seat belt it was a blessing to be able to talk with your grandfather that really shows how much he cares for you!! Remember that (both ) of them. I see you are a person of your word that speaks volumes about who you are keep me updated when you finish School
God Bless you !!
A
Amber Exum4 reviewsiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Punching Remedial has been my #1 go to for the last couple of years. She has taught all three of my children and they’ve ACED their exams with flying colors! I’ve never had a problem with communication or expectations! She is very good at what she does! Book with Mrs. Wilson… she’s professional, knowledgeable, very accommodating… I love her!
Price assessment: Great price
Services: Teen classes
D
DcySive MediaLocal Guide · 4 reviewsiTotal number of Google reviews DcySive has written across all businesses on Google Maps, not just this one.
Mrs. Wilson came of as nice, but she is a scammer like some other schools and she is one of the reasons why there are bad drivers out here.
You go through the class time. But driving, she made every excuse in the book on why 2 hours is really enough, and when I insisted on my daughters full 8 hours behind the wheel, she got pissed sent my daughters info to Columbus, and she tried to say my daughter didn't pass the test but she forgot she showed me she passed (I have the text still). She claimed she had a funeral the same day she scheduled my daughters classes so she canceled while we waited at her facilities. I do plan to take her to court to refund some of my monies.
Price assessment: Overpriced
Services: Teen classes
D
DERRICA S2 reviewsiTotal number of Google reviews DERRICA has written across all businesses on Google Maps, not just this one.
Best driving school! I passed my test on the first try. Instructor was really nice and made every 2hour lesson feel very short. If I had to recommend anyone I would! Also, payment was very easy and they will get your dates set up asap!
Price assessment: Great price
Services: Teen classes
Response from the owner · an hour ago
Thank you for your Review Millions of Thank for your business ! I appreciate you it was my reasonable service to make sure your leave the lessons with Knowledge on how to be a defensive driver out there remember to stay safe and where your seat belt
thank you thank you
God bless
Mrs Wilson
J
Jasmine Harris1 reviewiTotal number of Google reviews Jasmine has written across all businesses on Google Maps, not just this one.
Now I don’t leave reviews but this was odd. I inquired about adult lessons for the summer. The women told me she would reach out to me later that night with class dates and times and to pay the full amount. Never heard back that night. I texted her again and just got a sorry, was busy with something in her home. Very odd…wouldn’t recommend. Take your money to a business that cares. Weirdest experience.
R
Rhonae Simmons1 reviewiTotal number of Google reviews Rhonae has written across all businesses on Google Maps, not just this one.
thanks so much to ms wilson ive passed my driving test which is an amazing feeling she never gave up on helping me understand in her class and she makes sure to give you all the help you need fun and amazing experience with her!!
Response from the owner · 4 months ago
Thank you so very much appreciate your business and appreciate your review🚙😇 God bless stay Legal stay safe out there!!
Mrs Wilson
D
Daniela Popa3 reviewsiTotal number of Google reviews Daniela has written across all businesses on Google Maps, not just this one.
Had too take 12 point remedial class and the learning experience was spot on! Great Teaching Skills!
Price assessment: Great price
Services: Service not listed
Response from the owner · 4 months ago
🌟Aww thank you I appreciate your input in the class. I wish nothing but the best for you and your Journey toward getting your license reinstated God bless.😇🚙
A
Antonio Terry Sr.Local Guide · 10 reviewsiTotal number of Google reviews Antonio has written across all businesses on Google Maps, not just this one.
