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Punch List Pros

Handyman/Handywoman/Handyperson · Columbia, SC · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%73+17.7Value 14%79+11.2Replies to reviews 7%77+5.4Craft & service penalty69−3.1Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#45 of 48 handymenPosition by Experts Score among all companies we track in this category. · better than 6%
4.8 ★★★★★ 445 Google reviews · 24 photos
91%five-star reviews
4.77★last 12 monthsAverage stars on reviews from the last 12 months only.
3.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
84%reviews answered by the owner
Nov 2026latest review

Punch List Pros at a glance

Google reviewers rate Punch List Pros 4.8 out of 5 based on 445 reviews, with the owner responding to 84% of them. Positive feedback frequently highlights punctuality, professional communication, reasonable pricing, and efficient completion of tasks like window screen replacement, door repairs, and painting. However, several low-star reviews criticize specific instances of poor workmanship, such as uneven paint application, use of defective materials, and unresponsiveness to follow-up requests for corrections.

  • Google rating: 4.8 out of 5 from 445 reviews (91% five-star).
  • Reviews on this page: 445 Google reviews (392 with written comments, 18 with photos).
  • Owner responses: the business replied to 84% of reviews.
  • Most recent review: November 12, 2026.
  • Service: Handyman serving Columbia, South Carolina.

Data from Google, last updated November 13, 2026.

Score profile vs other handymen

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

Satisfaction78Reliability73Craft & service69Value79Momentum100Replies to reviews77Satisfaction: 78 (median 93)Reliability: 73 (median 95)Craft & service: 69 (median 98)Value: 79 (median 100)Momentum: 100 (median 100)Replies to reviews: 77 (median 100)
Punch List ProsHandymen median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Punch List Pros: 78/100 on this factor. Category median: 93.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Punch List Pros: 73/100 on this factor. Category median: 95.B
73
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Punch List Pros: 69/100 on this factor. Category median: 98.B
69
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Punch List Pros: 79/100 on this factor. Category median: 100.B
79
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Punch List Pros: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Punch List Pros: 77/100 on this factor. Category median: 100.B
77

Bar = this company · dark tick = category median.

Star ratings

445 Google reviews we collected

  • 5 stars40791%
  • 4 stars112%
  • 3 stars51%
  • 2 stars51%
  • 1 star174%

Praise vs complaints

Phrases our text analysis found in 392 written reviews

  • Praise71696%
  • Complaints294%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2225%
  • Reasonable5563%
  • Overpriced56%
  • Not sure56%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude18925%
  • Quality & results18024%
  • Speed & response14419%
  • Would recommend9212%
  • Price & value8011%
  • Communication436%
  • Honesty & trust172%

What customers talk about

We read 392 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Really happy with the final result, professionalism, and communication from the team.”
    “Unprofessional if I could leave 0 I would.”
  • “It was a genuinely excellent experience from start to finish.”
    “Do not waste your time or money for such poor quality of work and poor customer service.”
  • “They always take care of our needs promptly and reasonably priced.”
    “Totally over priced, the work was not done professionally and not responsive to inquiries and messaged about the work done.”
  • “Thank you Punch List Pros for living up to your 5 stars!”
    “The lack of attention to detail, failure to follow the estimate, and unwillingness to fairly adjust the invoice makes this a contractor I cannot recommend.”
  • “Their costs were reasonable and exactly as they estimated.”
    “Your quote is ridiculous and over priced.”
  • “They talked to me and explained exactly what they were doing and why certain things needed to be done.”
  • “Professional, fast, consultative, and genuinely nice people”

People customers mention

  • Jones 15 reviews
  • Tim 14 reviews
  • Anthony 12 reviews
  • Jim 6 reviews
  • Desean 6 reviews
  • Rivers 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Punch List Pros for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Kelsey11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Really happy with the final result, professionalism, and communication from the team. They installed a new sliding glass door for us and were in and out in one day. I wish we did it years ago. Will be recommending them to anyone who asks.

Sonza1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Punch-List Pro is always kind and very professional. We, my family, have being using Punch-List Pro for several years to handle all our home job services.

Reasonable priceService not listed
Dolores4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★

Worker was an hour late. Did what he could but said he was under the impression he was there for a much more simple approach to the job(remove a decorative window in a gable and replace with a decorative vent). Said we would need to go into the attic ourselves and put plywood or something behind the vent (inside the…

Not sureService not listed
Shirley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Repair was done to repair a triple window valance. Everything was completed with new brackets installed.

Great priceGeneral repairs
Chris13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

10-19-2026 Today Frank came out to do a simple caulking job around my sliding glass doors. He went above and beyond putting in a new sill beneath the doors as the old one had rotted, realigned the doors and then caulked them. Thank you Punch List Pros for living up to your 5 stars!!

Reasonable price
Jane8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Tim Jones & Jim Berry were excellent--they repaired doors so they hung correctly and stayed open/closed; they repaired a downspout, painted doors, caulked our screened porch and replaced cracked quarter round in the bath. Their costs were reasonable and exactly as they estimated. They are our "GO TO Guys" from now…

Photos

Customer reviews

4.8 ★★★★★ 445 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Brad Bussard5 reviewsTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They always take care of our needs promptly and reasonably priced.

  • Price assessment: Great price
  • Services: Painting, Drywall repair
Response from the owner · 2 years ago

Always a pleasure Brad. It's a great partnership.

Kelsey Caskey11 reviewsTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Really happy with the final result, professionalism, and communication from the team. They installed a new sliding glass door for us and were in and out in one day. I wish we did it years ago. Will be recommending them to anyone who asks.

Response from the owner · 2 days ago

Thanks, Kelsey, for the kind words! Thanks for trusting us and Happy Thanksgiving.

Sonza Parker1 reviewTotal number of Google reviews Sonza has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Punch-List Pro is always kind and very professional. We, my family, have being using Punch-List Pro for several years to handle all our home job services.

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · 4 days ago

Thank you, Sonza! We are so grateful for each of our customers but especially those we serve time and time again. Thank you for the kind words, trust, and partnership!

Rachael Richardson18 reviewsTotal number of Google reviews Rachael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Did a fantastic job. I appreciate what yall do

  • Price assessment: Reasonable price
  • Services: Installation
Response from the owner · 5 days ago

Thank you, Rachael. We appreciate you as well. Have a Happy Thanksgiving!

Benjamin Jett1 reviewTotal number of Google reviews Benjamin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Frank was great, exactly on time and a job well done!

  • Price assessment: Reasonable price
  • Services: Drywall installation
Response from the owner · 2 weeks ago

Way to go, Frank! Thanks for mentioning our guys by name, they love the feedback. Thank you for being a great customer. Let us know if we can help out in the future.

Dolores Smoot4 reviewsTotal number of Google reviews Dolores has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Worker was an hour late. Did what he could but said he was under the impression he was there for a much more simple approach to the job(remove a decorative window in a gable and replace with a decorative vent). Said we would need to go into the attic ourselves and put plywood or something behind the vent (inside the attic) as getting into the attic was somewhat difficult and he wasn’t going to go there. I felt that what we discussed with the company representative, he was very professional and friendly. was different than what I was hearing the day of the job. At least we got the vent insert to replace the window.

  • Price assessment: Not sure
  • Services: Service not listed
Shirley McClerklin-Motley6 reviewsTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Repair was done to repair a triple window valance. Everything was completed with new brackets installed.

  • Price assessment: Great price
  • Services: General repairs
Response from the owner · 2 weeks ago

Thank you, Shirley.

Chris Buchanan13 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

10-19-2026 Today Frank came out to do a simple caulking job around my sliding glass doors. He went above and beyond putting in a new sill beneath the doors as the old one had rotted, realigned the doors and then caulked them. Thank you Punch List Pros for living up to your 5 stars!!

  • Price assessment: Reasonable price
Response from the owner · 3 weeks ago

Thanks, Chris. It is always great to hear that we exceeded expectations. Keep us in mind for the next home project!

Jane Richter8 reviewsTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tim Jones & Jim Berry were excellent--they repaired doors so they hung correctly and stayed open/closed; they repaired a downspout, painted doors, caulked our screened porch and replaced cracked quarter round in the bath. Their costs were reasonable and exactly as they estimated. They are our "GO TO Guys" from now on. So glad we found them on the internet.

Response from the owner · a month ago

Thank you, Jane! We look forward to earning, and keeping, your trust and repeat business.

Anne RichardsonLocal Guide · 32 reviewsTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

October 9, 2026 Darmin provided a detailed and professional presentation during the written estimate process from Punch List Pros. CJ and Frank did a phenomenal job replacing all 17 of my windows screens today within a few hours with no problems. They arrived right on time and were consistently professional throughout. If you’re looking to have your window screens done, I’d definitely recommend this company. It was a genuinely excellent experience from start to finish. Anne Richardson

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · a month ago

Anne - what a great review! Thank you for the detail and reviewing the process from start to finish. It is our goal to make the entire customer journey easy. We look forward to serving you during future projects.

Punch List Pros on Google Maps →

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