Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts

Puppy Palace Dog Grooming Salon & Mobile logo

Puppy Palace Dog Grooming Salon & Mobile

Pet groomer · Texas City, TX · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%91+53.4Reliability 26%79+20.6Value 15%100+15.2Experts Score= 89Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#70 of 188 mobile dog groomersPosition by Experts Score among all companies we track in this category. · better than 63%
4.9 ★★★★★ 49 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
3.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
82%reviews answered by the owner
Oct 2026latest review
📞 Call (713) 423-9550Request a call backWebsite ↗

Puppy Palace Dog Grooming Salon & Mobile at a glance

Google reviewers rate Puppy Palace 4.9 out of 5 based on 49 reviews, noting that the owner responded to 82% of them. Customers frequently cite punctuality, reasonable pricing, and effective communication, including text updates with photos. Many highlight the staff's patience with anxious or senior dogs during full bath and nail trimming services. One recurring criticism involves a claim of overcharging for unrequested services and unsatisfactory grooming results.

  • Google rating: 4.9 out of 5 from 49 reviews (98% five-star).
  • Reviews on this page: 49 Google reviews (43 with written comments, 23 with photos).
  • Owner responses: the business replied to 82% of reviews.
  • Most recent review: October 31, 2026.
  • Service: Mobile Dog Groomer serving Texas City, Texas.

Data from Google, last updated November 2, 2026.

Score profile vs other mobile dog groomers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction91Reliability79Craft & service–Value100Momentum100Replies to reviews–Satisfaction: 91 (median 85)Reliability: 79 (median 82)Value: 100 (median 95)Momentum: 100 (median 100)
This companyMobile Dog Groomers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Puppy Palace Dog Grooming Salon & Mobile: 91/100 on this factor. Category median: 85.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Puppy Palace Dog Grooming Salon & Mobile: 79/100 on this factor. Category median: 82.B
79
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 93.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Puppy Palace Dog Grooming Salon & Mobile: 100/100 on this factor. Category median: 95.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Puppy Palace Dog Grooming Salon & Mobile: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 50.–
–

Bar = this company · dark tick = category median.

Star ratings

49 Google reviews we collected

  • 5 stars4898%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star12%

Praise vs complaints

Phrases our text analysis found in 43 written reviews

  • Praise6797%
  • Complaints23%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price862%
  • Reasonable538%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results2333%
  • Staff & attitude1826%
  • Speed & response913%
  • Would recommend913%
  • Price & value812%
  • Communication11%
  • Honesty & trust11%

What customers talk about

We read 43 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Excellent service, both my babies look beautiful and smell wonderful, highly recommended!”
  • “We had such a nice experience,kristi is wonderful, did a great job on my dogs nails, thank you”
  • “Service was fast, efficient and well done: My dogs look great and were super well taken care of.”
  • “The best grooming in the area I will recommend 100% to every one , the most important thing that they took care like it was their own pet .”
  • “Our dog looks and smells great and the price was very reasonable.”
  • “I was very pleased with the quality of the cut and Roberto’s communication throughout the process.”
  • “This is a genuine true review!”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Puppy Palace Dog Grooming Salon & Mobile for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Sarahi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Excelente servicio, mis dos bebés quedaron hermosos y huele muy bien, full recomendados, aunque uno de mis hijos es un poco difícil pudieron hacer un trabajo grandioso 🥰

Customer photo from Sarahi's reviewCustomer photo from Sarahi's review
Great priceDog full service grooming
Vanessa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Puppy Palace always does such a great job with our two Yorkies. They smell so good and are so handsome! Great price would recommend!!!

Customer photo from Vanessa's reviewCustomer photo from Vanessa's review
Great priceDog anal gland expressionDog grooming
Kenia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

De verdad es difícil encontrar un lugar donde los dejen así de hermosos y cuidados . Que alegría encontrar gente que ame su trabajo . Se ve reflejado . Mil gracias por el excelente servicio ! Quedó bello y lo mejor quedó feliz y no traumado como en algunos sitios . 🙏🙏🙏

carrieLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We just moved to the area & needed to find a new groomer for our three large pups. Everyone here handled them with such care, and our normally anxious girls felt right at home the whole time! They had full bath services, nail trims, and came home smelling SO GOOD!! I could not be happier. ❤️ Highly recommend!!!

Customer photo from carrie's reviewCustomer photo from carrie's reviewCustomer photo from carrie's reviewCustomer photo from carrie's review
Great priceDog anal gland expressionDog bathing and blow dryDog nail trimming
Tom3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We have been customers of Puppy Palace for over 3 years. Love the care our fur babies receive and the detail of their grooming.

Reasonable priceDog full service grooming
Tasha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Super convenient mobile grooming, they come to you! Our dog looks and smells great and the price was very reasonable. Highly recommended!

Great priceDog grooming

Jobs customers hired them for

JobReviewsCategory typical
Dog ear cleaning6—
Dog grooming6—
Dog nail trimming6—
Dog full service grooming5—
Dog anal gland expression5—
Dog bathing and blow dry5—
Dog teeth brushing3—
Dog flea and tick treatment3—

Compare with

Photos

Customer reviews

4.9 ★★★★★ 49 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Celia Anzueto7 reviewsTotal number of Google reviews Celia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My Gordo looks gorgeous

Response from the owner · a day ago

Thank you so much!. So glad you love his new look! That's the Puppy Palace promise! See you next time 😍🐶

Sarahi Melgar3 reviewsTotal number of Google reviews Sarahi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente servicio, mis dos bebés quedaron hermosos y huele muy bien, full recomendados, aunque uno de mis hijos es un poco difícil pudieron hacer un trabajo grandioso 🥰

  • Price assessment: Great price
  • Services: Dog full service grooming
Response from the owner · a day ago

Thank you so much for the 5 stars! We loved having your babies 🐶🐶❤️ at Puppy Palace Mobile Grooming Salon and appreciate you trusting us. 🐾

Vanessa Price6 reviewsTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Puppy Palace always does such a great job with our two Yorkies. They smell so good and are so handsome! Great price would recommend!!!

  • Price assessment: Great price
  • Services: Dog anal gland expression, Dog grooming
Response from the owner · 4 days ago

Thank very much for your kind words. We appreciate your business and support! 🐶👑 💛

Louis SimpsonLocal Guide · 20 reviewsTotal number of Google reviews Louis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome service my dogs look GREAT

  • Price assessment: Great price
  • Services: Dog grooming
Response from the owner · 2 weeks ago

🐶💕 Thank you for being such a wonderful client! I love pampering your dogs

Kenia jacobed Maranto angeles7 reviewsTotal number of Google reviews Kenia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

De verdad es difícil encontrar un lugar donde los dejen así de hermosos y cuidados . Que alegría encontrar gente que ame su trabajo . Se ve reflejado . Mil gracias por el excelente servicio ! Quedó bello y lo mejor quedó feliz y no traumado como en algunos sitios . 🙏🙏🙏

Response from the owner · 2 weeks ago

I just wanted to take a moment to say a huge thank you for your support. Groming your dog is an absolute joy, and I truly appreciate your trust, your loyalty, and your kind word of mouth. I look forward to seeing you both again soon!" Gracias por sus palabras y por el apoyo ❤️🦮😀😀

carrie wilhiteLocal Guide · 12 reviewsTotal number of Google reviews carrie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We just moved to the area & needed to find a new groomer for our three large pups. Everyone here handled them with such care, and our normally anxious girls felt right at home the whole time! They had full bath services, nail trims, and came home smelling SO GOOD!! I could not be happier. ❤️ Highly recommend!!!

  • Price assessment: Great price
  • Services: Dog anal gland expression, Dog bathing and blow dry, Dog nail trimming
Response from the owner · 2 weeks ago

I'm so grateful for the recent referral! Thank you for spreading the word about Puppy Palace grooming salon—your recommendations mean the world to a small business like mine. See you and your three pups at your next visit! ❤️🦮😀

Tom Rowlands3 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have been customers of Puppy Palace for over 3 years. Love the care our fur babies receive and the detail of their grooming.

  • Price assessment: Reasonable price
  • Services: Dog full service grooming
Response from the owner · 2 weeks ago

Thank you so much for your kind words. We appreciate your business and support! 🐶👑 💛

Tasha Dillard1 reviewTotal number of Google reviews Tasha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super convenient mobile grooming, they come to you! Our dog looks and smells great and the price was very reasonable. Highly recommended!

  • Price assessment: Great price
  • Services: Dog grooming
Response from the owner · 2 weeks ago

Thank you 😊 We appreciate your business and support! 🐶👑 💛

Tami H-CampLocal Guide · 14 reviewsTotal number of Google reviews Tami has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always on time and courteous!! Great Job All Around, and on All three!!

  • Price assessment: Reasonable price
  • Services: Dog ear cleaning, Dog bathing and blow dry, Dog teeth brushing, Dog nail trimming
Response from the owner · 2 weeks ago

Thank you so much for your feedback 😊 We appreciate your business and see you again soon

Theryn Daniels4 reviewsTotal number of Google reviews Theryn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Service was fast, efficient and well done: My dogs look great and were super well taken care of. Would 100% recommend

Response from the owner · 2 weeks ago

Thank you so much for your comments. We appreciate your business and support 🙌

Puppy Palace Dog Grooming Salon & Mobile on Google Maps →

Business details