Experts Reviews · Company report
Purcell Towing & Roadside Assistance & Mobile EV Charging logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Purcell Towing & Roadside Assistance & Mobile EV Charging

North St. Paul, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 144 towing services · 5.0★ from 378 Google reviews

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Purcell Towing & Roadside Assistance & Mobile EV Charging is better than 99% of towing services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Purcell Towing & Roadside Assistance & Mobile EV Charging is better than 98% of towing services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Purcell Towing & Roadside Assistance & Mobile EV Charging is better than 100% of towing services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Purcell Towing & Roadside Assistance & Mobile EV Charging is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Purcell Towing & Roadside Assistance & Mobile EV Charging is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Purcell Towing & Roadside Assistance & Mobile EV Charging is better than 98% of towing services.A
98

Reviews for your job

Customers hired Purcell Towing & Roadside Assistance & Mobile EV Charging for 8 kinds of job.

Purcell Towing & Roadside Assistance & Mobile EV Charging for battery service

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery service”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 66
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Battery service” · showing 20

Spencer9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

My minivan broke down in a Jiffy Lube oil bay. The Purcell Team got out to me in 20 min. then assessed the situation and recommended a jump start and not a tow. The jump start worked and they safely got me over to a battery vendor close by for a changeout. Overall, they did right by me and helped with the true…

Battery service
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Highly recommend! Chris is genuinely interested in helping people. He went above and beyond after jumping my car battery, suggesting batteries he recommends and pointing out good quality battery chargers and jumping cables. Very friendly, very fast service. I would definitely call again if I ever needed.

Reasonable priceBattery service
Nashonia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

⭐⭐⭐⭐⭐ I honestly can’t say enough good things about my experience with Purcell Towing in Apple Valley today! My vehicle wouldn’t start and I found out my battery had completely died. Chris came out to help me, and he was AMAZING! He was so kind, polite, patient, and genuinely went above and beyond to help me. What…

Great priceBattery service
Reed2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I used this towing service today and not only was his service Fast but he is very knowledgeable And helped me describe the issues to my mechanic!

Great priceBattery serviceService not listed
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Purcell Towing is a great operation. We were stranded on a Friday night and he came out of his normal service area to help us out. You can tell that he lives what he does and has great equipment to help many different situations.

Reasonable priceBattery serviceCar towing
Carl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Friendly, knowledgeable and competent. Great experience!

Reasonable priceBattery service
Joe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Awesome service, he bailed me out when my kia ev6 ran out b of battery

Great priceBattery service
Julie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Highly recommend! Chris is very knowledgeable, friendly and goes the extra mile to help. Made an expected bad day a very good one instead.

Reasonable priceBattery service
Joanna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I highly recommend this company. Chris is very informative, professional, helpful and genuinely a great guy. Honest and informative. If I could give Chris 10 stars, I would. Don't look any further....this company is IT!

Great priceBattery serviceCar towing
Mohamed1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Chris was very helpful and went above and beyond for me when I sought his towing service. This guy is so professional anf passionate about helping his customers. I highly recommend Purcel Towing if you ever need towing and roadside assistance. BTW, his fees are unmatchable. Thanks Chris!

Great priceBattery serviceCar towing
Jean7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Not only was the service fast, effective and a great price, he took the time to investigate and explain what possibly caused it and made recommendations to prevent future problems. I highly recommend their service and have recommended them to family and friends. 👍👍

Great priceBattery service
Angel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I am so thankful I came across this business from Google! Chris is such a kind soul & helped me so much, & gave me so much information. If you need your car towed or jumped I wouldn’t call anyone else!!!

Great priceBattery service
Mukhtar1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service. Patient and thorough

Battery service
ReeniLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chris was Wonderful, kind and professional. Will always use his service in the future as well.

Battery service+ Punctuality+ Quality+ Professionalism
Quentin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great friendly service and a lot of help for me and my wife who were 3 hours from home when my trucks alternator quit working.

Battery serviceCar towing+ Professionalism
Matthew12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were quick, pleasant and very professional. I recommend them if you ever need a tow service.

Battery service+ Quality+ Professionalism
Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Outstanding service. I recommend Purcell Towing without reservation. This guy takes pride in his work, and should. Two thumbs up!

Battery service+ Professionalism
Eric5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have nothing but good things to say about Purcell Towing. They went above and beyond to help me out getting my car started. He was on time, very knowledgeable, and easy to work with. I can't recommend them enough!

Battery service+ Punctuality+ Quality+ Professionalism
Sara11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

What a great man! Shows compassion while working with you and truly wants what is best for you and your car!

Battery service+ Punctuality+ Quality+ Professionalism
ALLAN2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Battery service

Show more battery service reviews (3 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 73%Reasonable 27%Overpriced 0%Not sure 0%

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