Purcell Towing & Roadside Assistance & Mobile EV Charging
Towing service · North St. Paul, MN · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 144 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 96%
5.0★★★★★378 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Purcell Towing & Roadside Assistance & Mobile EV Charging at a glance
Google reviewers rate Purcell Towing five stars based on 378 reviews, noting the owner responds to 99% of feedback. Customers frequently cite fast arrival times, clear communication, fair pricing, and helpful technical advice for issues like dead batteries, lockouts, and EV charging. Staff are described as professional and reassuring to stressed drivers. Two one-star reviews criticize perceived rudeness and an operator's response to a reckless driving report.
Google rating: 5.0 out of 5 from 378 reviews (99% five-star).
Reviews on this page: 378 Google reviews (342 with written comments, 15 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 23, 2026.
Service: Towing Service serving North St. Paul, Minnesota.
Data from Google, last updated November 2, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Purcell Towing & Roadside Assistance & Mobile EV Charging: 99/100 on this factor. Category median: 91.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Purcell Towing & Roadside Assistance & Mobile EV Charging: 98/100 on this factor. Category median: 87.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Purcell Towing & Roadside Assistance & Mobile EV Charging: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Purcell Towing & Roadside Assistance & Mobile EV Charging: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Purcell Towing & Roadside Assistance & Mobile EV Charging: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Purcell Towing & Roadside Assistance & Mobile EV Charging: 98/100 on this factor. Category median: 69.A
98
Bar = this company · dark tick = category median.
Star ratings
378 Google reviews we collected
5.0of 5
5 stars37599%
4 stars10%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 342 written reviews
98%praise
Praise70598%
Complaints122%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3273%
Reasonable1227%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20428%
Speed & response14520%
Would recommend12618%
Quality & results9513%
Price & value689%
Communication426%
Honesty & trust375%
What customers talk about
We read 342 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was so kind, polite, patient, and genuinely went above and beyond to help me.”
“I used this towing service today and not only was his service Fast but he is very knowledgeable And helped me describe the issues to my mechanic!”
“Highly recommended to anyone that has a breakdown to call the Purcell team.”
“If you're looking for a reliable, skilled, and genuinely helpful professional, I can't recommend Chris and Purcell towing company enough.”
“Thank you so much,Chris, for the wonderful service!”
“He turned a horrible night into a good experience and I would definitely reccomed him/this company to anyone looking for a friendly/quick/affordable tow.”
“Great price quick service Chris was awesome would definitely refer them to others”
“Didn’t over charge me and made sure I was taken care of.”
“I also appreciate the fact he took the time to explain to me kind of what he thought had happened so that was really cool.”
“I honestly can’t say enough good things about my experience with Purcell Towing in Apple Valley today!”
People customers mention
Chris41 reviews
Valley5 reviews
Rosemount3 reviews
Lakeville3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Purcell Towing & Roadside Assistance & Mobile EV Charging for 8 kinds of job. Pick one to see what they paid and said.
SSpencer9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My minivan broke down in a Jiffy Lube oil bay. The Purcell Team got out to me in 20 min. then assessed the situation and recommended a jump start and not a tow. The jump start worked and they safely got me over to a battery vendor close by for a changeout. Overall, they did right by me and helped with the true…
Battery service
LLisa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Highly recommend! Chris is genuinely interested in helping people. He went above and beyond after jumping my car battery, suggesting batteries he recommends and pointing out good quality battery chargers and jumping cables. Very friendly, very fast service. I would definitely call again if I ever needed.
Reasonable priceBattery service
RRaven2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I will absolutely be calling this company again. No only did they help me immensely, they also made sure I wasn’t panicking and I was completely calm. Absolutely recommend.
Great priceCar towing
RReed2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I used this towing service today and not only was his service Fast but he is very knowledgeable And helped me describe the issues to my mechanic!
Great priceBattery serviceService not listed
MMz.Local Guide · 81 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My tow truck driver was prompt, super professional, and polite. I also appreciate the fact he took the time to explain to me kind of what he thought had happened so that was really cool. I would definitely recommend his services to anybody I know in my area and Beyond.
Reasonable priceCar towing
NNicholas4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had my serpentine belt brake on the side of the highway, and this was my first time having to order a tow truck. I was very stressed and panicking, but this tow truck company was by far one of the most responsive well communicated tow truck companies out there they are very fairly priced super friendly and very,…
My minivan broke down in a Jiffy Lube oil bay. The Purcell Team got out to me in 20 min. then assessed the situation and recommended a jump start and not a tow. The jump start worked and they safely got me over to a battery vendor close by for a changeout. Overall, they did right by me and helped with the true root cause and not just a tow. Highly recommended to anyone that has a breakdown to call the Purcell team.
Services: Battery service
Response from the owner · a week ago
Thank you Spencer.. I very much appreciate your kind review, there still are some honest businesses that do still try to help, not just see how big they can make their bill/commission. after 40 years in the industry, i still love what I do, I'm happy it still shows. thank you
L
Lisa T2 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Highly recommend! Chris is genuinely interested in helping people. He went above and beyond after jumping my car battery, suggesting batteries he recommends and pointing out good quality battery chargers and jumping cables. Very friendly, very fast service. I would definitely call again if I ever needed.
Price assessment: Reasonable price
Services: Battery service
Response from the owner · a week ago
Thank you Lisa, I'm more than happy to take extra time to inform & educate my customers on what's going on in their situation most places just service, pay me, see ya. I'm old school, I still believe in Good customer service. I'm happy it still shows. I appreciate your review
R
Raven2 reviewsiTotal number of Google reviews Raven has written across all businesses on Google Maps, not just this one.
I will absolutely be calling this company again. No only did they help me immensely, they also made sure I wasn’t panicking and I was completely calm. Absolutely recommend.
Price assessment: Great price
Services: Car towing
Response from the owner · a month ago
Thank you Raven, you're very lucky, your mechanical failure situation could've ended very badly. I'm happy you're OK & I could get to you quick & help. I very much appreciate your kind review.
N
Nashonia Hamilton1 reviewiTotal number of Google reviews Nashonia has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
I honestly can’t say enough good things about my experience with Purcell Towing in Apple Valley today! My vehicle wouldn’t start and I found out my battery had completely died. Chris came out to help me, and he was AMAZING! He was so kind, polite, patient, and genuinely went above and beyond to help me.
What really stood out to me was that he didn’t just do his job and leave. He took the time to educate me about batteries, how many volts they should have, how to check the charge, how to tell how old a battery is, and what to look for when buying a good battery. I learned so much from him!
It’s rare to come across someone who is that helpful and genuinely cares about making sure you understand what’s going on. I truly appreciate him taking the extra time with me. If I could give him 10 stars, I absolutely would! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Thank you so much,Chris, for the wonderful service! You are truly an asset to Purcell Towing. I highly recommend Purcell Towing! ❤️
Price assessment: Great price
Services: Battery service
Response from the owner · a month ago
Thank you so much Nashonia, I've been helping people for almost 40 years now & I still love what I do... I'm happy that it still shows. I try to educate my customers so they understand what's going on & why... Sometimes I can find a cheaper solution than they hired me for and I lose income, But it's good karma... People remember when someone treats you right & doesn't take advantage... Then they call back when they need help again.... Good Karma. I appreciate your kind review .
R
Reed Drangstveit2 reviewsiTotal number of Google reviews Reed has written across all businesses on Google Maps, not just this one.
My tow truck driver was prompt, super professional, and polite. I also appreciate the fact he took the time to explain to me kind of what he thought had happened so that was really cool. I would definitely recommend his services to anybody I know in my area and Beyond.
Price assessment: Reasonable price
Services: Car towing
Response from the owner · a month ago
Thank you Mz. L. That's what every business should strive to do for customers, I'm happy Chris could help you & make your situation go smooth. I appreciate your business and your kind review
L
Luke Grengs6 reviewsiTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
I had my serpentine belt brake on the side of the highway, and this was my first time having to order a tow truck. I was very stressed and panicking, but this tow truck company was by far one of the most responsive well communicated tow truck companies out there they are very fairly priced super friendly and very, very helpful. I am so happy I called this place.
Services: Car towing
Response from the owner · 2 months ago
Thank you Nicholas, you're very welcome, as you quickly found out, you were broke down in a very dangerous, high speed,high traffic area & it's ridiculous how many drivers don't move over or slow down. luckily you weren't rear ended! I'm happy i could get to you quickly & get you out of there. you're a very nice, polite, respectful young man so I'm more than willing to take time to explain & teach you a few things. with your good attitude, you'll go far in life. i appreciate your business and your kind review.
D
Dustin CollicottLocal Guide · 55 reviewsiTotal number of Google reviews Dustin has written across all businesses on Google Maps, not just this one.
