Experts Reviews · Company report
Purcell Towing & Roadside Assistance & Mobile EV Charging logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Purcell Towing & Roadside Assistance & Mobile EV Charging

North St. Paul, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 144 towing services · 5.0★ from 378 Google reviews

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Purcell Towing & Roadside Assistance & Mobile EV Charging is better than 99% of towing services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Purcell Towing & Roadside Assistance & Mobile EV Charging is better than 98% of towing services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Purcell Towing & Roadside Assistance & Mobile EV Charging is better than 100% of towing services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Purcell Towing & Roadside Assistance & Mobile EV Charging is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Purcell Towing & Roadside Assistance & Mobile EV Charging is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Purcell Towing & Roadside Assistance & Mobile EV Charging is better than 98% of towing services.A
98

Reviews for your job

Customers hired Purcell Towing & Roadside Assistance & Mobile EV Charging for 8 kinds of job.

Purcell Towing & Roadside Assistance & Mobile EV Charging for car towing

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Jobs reviewedHow many Google reviews are tagged with this job.63
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Car towing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 103
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 63 Google reviews tagged “Car towing” · showing 20

Raven2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I will absolutely be calling this company again. No only did they help me immensely, they also made sure I wasn’t panicking and I was completely calm. Absolutely recommend.

Great priceCar towing
Mz.Local Guide · 81 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My tow truck driver was prompt, super professional, and polite. I also appreciate the fact he took the time to explain to me kind of what he thought had happened so that was really cool. I would definitely recommend his services to anybody I know in my area and Beyond.

Reasonable priceCar towing
Oliver1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fantastic service, fast, and friendly

Great priceCar towing
Nicholas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had my serpentine belt brake on the side of the highway, and this was my first time having to order a tow truck. I was very stressed and panicking, but this tow truck company was by far one of the most responsive well communicated tow truck companies out there they are very fairly priced super friendly and very,…

Car towing
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Purcell Towing is a great operation. We were stranded on a Friday night and he came out of his normal service area to help us out. You can tell that he lives what he does and has great equipment to help many different situations.

Reasonable priceBattery serviceCar towing
Peg6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very responsive, great communication, knowledgeable, facilitated communication with the tire company.

Reasonable priceCar towing
Annabelle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Really appreciated the help! Took the time to explain to me what was going on with my car and explained what I would be charged for! Would recommend to others 100%

Reasonable priceCar towing
Teresa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Highly recommend! Purcell Towing went above and beyond when I needed them the most. Purcell Towing is the best by far!

Car towing
Shannon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This was easily the best experience I've ever had with a tow! Chris was friendly, professional, and really took care of everything! Thanks Chris!

Great priceCar towing
PearlLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This service is so amazing. It was a very, very wintry, minnesota sunday night and my friend got stuck in my driveway. Whereas most all the other places were understandably impatient and costly, this service came out within fifteen minutes. was half the price of everybody else and provided a quality of service…

Great priceCar towing
Joel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great price quick service Chris was awesome would definitely refer them to others

Great priceCar towing
Zay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Chris was great! Was there in Less than 10min and made me feel at home right away!! If you need urgent road side assistance Chris is your guy! Great price too!

Car towing
Deb11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Chris was incredibly friendly and attentive. Arrived within 20-25 min of my initial call. Absolutely took the time to make sure I had everything I needed out of the car before towing it, took the time to explain what he was doing and overall incredible customer service. I highly recommend him!

Great priceCar towing
Tito5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Chris was EXTREMELY helpful and shared a lot of knowledge and helped me out and would definitely recommend his towing services in specific he puts people first and not just the business side will definitely be recommending to everyone

Great priceCar towing
Jordan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Purcell towing was FANTASTIC. He was so kind, the customer service was top tier, the price was very reasonable, and he was speedy with the service! On top of that, he went out of his way to come and tow us after waiting for 5 hours in a snowstorm since triple a couldn’t get any tow companies over to us. Would HIGHLY recommend!

Great priceCar towing
Michelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

No one wants to need a tow far from home on a winter weekend night. But when we did, Chris was available, efficient, and very kind and helpful. He got the car in place with great care and lots of good advice. Highly recommend this service.

Great priceCar towing
Cindy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

He was prompt, easy to work with, explained the process and sent pictures of my car after dropping off my vehicle at the shop. I would definitely recommend.

Car towing
Jerry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Chris was on time, professional, and courteous.

Reasonable priceCar towing
RickLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Awesome customer service, would definitely use them again. Happy New Year

Great priceCar towing
Can't1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

They were really nice and helpful and professional about everything was kind . They brought my truck in an area that was a little out of range. I'm very happy that they were able to help me when I was in a rough situation

Great priceCar towing

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 73%Reasonable 27%Overpriced 0%Not sure 0%

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