Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Purcell Towing & Roadside Assistance & Mobile EV Charging logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%98+6.9Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Purcell Towing & Roadside Assistance & Mobile EV Charging

North St. Paul, MN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 144 towing services · 5.0★ from 378 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Purcell Towing & Roadside Assistance & Mobile EV Charging is better than 99% of towing services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Purcell Towing & Roadside Assistance & Mobile EV Charging is better than 98% of towing services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Purcell Towing & Roadside Assistance & Mobile EV Charging is better than 100% of towing services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Purcell Towing & Roadside Assistance & Mobile EV Charging is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Purcell Towing & Roadside Assistance & Mobile EV Charging is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Purcell Towing & Roadside Assistance & Mobile EV Charging is better than 98% of towing services.A
98

Reviews for your job

Customers hired Purcell Towing & Roadside Assistance & Mobile EV Charging for 8 kinds of job.

Purcell Towing & Roadside Assistance & Mobile EV Charging for local hauling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Local hauling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 54

All 6 Google reviews tagged “Local hauling”

jw3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great price, prompt arrival, great care in loading and unloading the vehicle, and outstanding personalized service overall —I will be keeping Purcell Towing on file for the future—Purcell Towing cannot be beat! I highly recommend for any custom tow/vehicle delivery.

Great priceSpecial vehicle towingCar towingLocal hauling
LukeLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called after AAA lost service. Called and got ahold of Purcell Towing right away. They were fast. Courteous and were hooked up in 30 MINUTES! Treated my classic car like his own. Class act. Would recommend 100%. 👌 thanks again!! -Luke 72 Nova.

Car towingLocal haulingSpecial vehicle towing
KyleLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris, the owner and the tow truck driver who assisted us, deserves a big shoutout for his exceptional services. He not only got us off the highway and into a safe location in a prompt manner, but also went above and beyond to ensure our comfort and safety. Despite having three people in our group, Chris took the…

Local hauling
Jonathan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Really great service, extremely speedy getting out to me, and an overall really great guy running this business. I highly recommend Purcell Towing!

Local hauling
Jon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Quick professional and polite. Will definitely use Purcell towing again.

Local hauling
VernLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Thank you for your help! Broke down on 494/100 and he was at my location in no time. Very professional throughout the whole ordeal, answered all of my questions and concerns. The quote I received over the phone is exactly what I paid for. I will not hesitate to use them again in the future, they will be my first…

Local hauling+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 73%Reasonable 27%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Car towing63—
Battery service23—
Local hauling6—
Special vehicle towing5—
Tire change5—
Motorcycle towing3—
Car lockouts3—
Long distance hauling3—

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