Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts

Experts Reviews · Company report
Pure Carpet Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%72+5.1Craft & service penalty99−0.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Pure Carpet Care

New Brunswick, NJ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #131Position by Experts Score among all companies we track in this category. of 175 carpet cleaning · 4.9★ from 141 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pure Carpet Care is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pure Carpet Care is better than 89% of carpet cleaning.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pure Carpet Care is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pure Carpet Care is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pure Carpet Care is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pure Carpet Care is better than 72% of carpet cleaning.B
72

Reviews for your job

Customers hired Pure Carpet Care for 4 kinds of job.

Pure Carpet Care for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.28
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 87
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 28 Google reviews tagged “Carpet steam cleaning” · showing 20

Sherry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I am beyond pleased with the service. It was easy to schedule an appointment. Prices were good, arrived at the top of the window time provided and provided great customer service. The carpet looks AMAZING! Happy to support a local business owner and will use there services again.

Paid $300–350Reasonable priceCarpet steam cleaning
Michelle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Doren from Pure Carpet Care handled my carpet steam cleaning with excellent, professional and extremely courteous service. Explained the process and helped answer questions for me. I will definitely recommend to my friends and family.

Paid $250–300Reasonable priceCarpet steam cleaningArea rug cleaning
Joanna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Absolutely satisfied with our carpet cleaning! There were stains, cooking odor, and a gym smell left behind by improper carpet cleaning from a different carpet cleaning company. Doren got rid of all the stains and the odor, so I couldn’t be more pleased!

Paid $250–300Great priceCarpet steam cleaning
SandyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Without a doubt, Devon of Pure Carpet Care is the person you need and want to clean your carpeting and rugs! The first time we used his services was right before we moved into the house. Today he “magically” cleaned carpeting that we thought we’d have to replace because our 17 year old little dog has had an upset…

Reasonable priceCarpet steam cleaningArea rug cleaning
Vanessa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Easy, quick, and professional. Amazing work!

Paid $100–150Great priceCarpet steam cleaningUpholstery cleaning
Kell4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Professional, friendly and clean!

Paid $250–300Great priceCarpet steam cleaningMattress cleaning
Saydee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great job! On time and did excellent steam cleaned my carpet.

Paid $300–350Reasonable priceCarpet steam cleaning
Armando4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Everything works here. They pick up the phone, do the job very well, and send a fair bill.

Reasonable priceCarpet steam cleaning
CheriLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I love love love Pure clean! The owner is professional, pleasant and honest the price for two rooms plus halls was so reasonable and meet beyond our expectations! I will definitely be back for upkeep and even other services thanks a million!!!!

Paid $150–200Great priceCarpet steam cleaning
Craig7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service and honest prices. Highly recommend

Great priceCarpet steam cleaning
Alicia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Awesome Job! Very nice and professional!

Paid $300–350Reasonable priceCarpet steam cleaning
Joy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They are very professional. I am very happy with their service with stretching and cleaning.

Paid $500+Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Vito5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great friendly service would highly recommend

Reasonable priceCarpet steam cleaning
LauraLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

As always, a terrific job! Super easy, friendly, does a great job! Highly recommend

Carpet steam cleaningUpholstery cleaning
Kari5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Phenomenal company and my rugs looks fantastic!

Paid $150–200Great priceCarpet steam cleaning
KLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was given the recommendation for Pure Carpet from a mom’s group and so grateful for the connection and recommendation. I have used Dorin’s services twice - Cleaning a sofa, chairs, stair runner, and a pet accident rug. I found Dorin to be incredibly professional, friendly, and good at his job. He was easy to have…

Paid $300–350Great priceCarpet steam cleaningUpholstery cleaning
susan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Carpet was cleanest it's ever been. Service was exceptional and friendly. I would definitely refer Pure Carpet Care and use this company again.

Carpet steam cleaning
Jeff1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dorian cleaned by kitchen tile floor as well as two carpeted rooms and a set of stairs. All came out beautiful. He arrived on time and the charge was reasonable. I will have him do more work for us in the future.

Great priceCarpet steam cleaningService not listed
WilliamLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Doren D. was the best!! Unbelievable job. Carpets look amazing! Really tough jobs. Bad stains. Thank you again for all your help!!

Paid $300–350Great priceCarpet steam cleaningUpholstery cleaning
Stacey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dorian has been cleaning our carpets for years. He's professional and efficient, and has always managed to get out stains that I thought were permanent. I would highly recommend him.

Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning

Show more carpet steam cleaning reviews (8 more) →

Price

$306+18% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 47%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning28$170–$334
Upholstery cleaning12$183–$347
General carpet cleaning10$170–$334
Area rug cleaning5$170–$447

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