Water damage restoration service · Tigard, OR · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%41+9.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty77−2.3Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#166 of 184 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 10%
4.7★★★★★78 Google reviews · 24 photos
92%five-star reviews
4.50★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pure Environmental 4.7 out of 5 based on 78 reviews, with the owner responding to 95% of them. Customers frequently praise the company for quick response times, clear communication, and thorough services including water damage restoration, mold remediation, and odor removal. Recurring themes highlight professional conduct and fair pricing during stressful situations. However, a small number of low-star reviews criticize the business for inaccurate initial assessments, damage to personal property, and poor oversight of subcontractors.
Google rating: 4.7 out of 5 from 78 reviews (92% five-star).
Reviews on this page: 78 Google reviews (71 with written comments, 2 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 23, 2026.
Service: Hazardous Material Removal Service serving Tigard, Oregon.
Data from Google, last updated November 3, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Pure EnvironmentalHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pure Environmental: 66/100 on this factor. Category median: 92.B
66
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pure Environmental: 41/100 on this factor. Category median: 92.C
41
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pure Environmental: 97/100 on this factor. Category median: 97.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pure Environmental: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pure Environmental: 77/100 on this factor. Category median: 100.B
77
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pure Environmental: 100/100 on this factor. Category median: 67.A
100
Bar = this company · dark tick = category median.
Star ratings
78 Google reviews we collected
4.7of 5
5 stars7292%
4 stars11%
3 stars00%
2 stars00%
1 star56%
Praise vs complaints
Phrases our text analysis found in 71 written reviews
96%praise
Praise16796%
Complaints74%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable4100%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response3922%
Staff & attitude3822%
Would recommend3218%
Quality & results2716%
Communication148%
Price & value137%
Honesty & trust116%
What customers talk about
We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The quote went through a few revisions, and at every step the team was quick to reply, courteous, and professional.”
“Every person I interacted with was professional, kind, and respectful.”
“I would highly recommend Pure Environmental and will absolutely call them again if I ever need help in the future.”
“Special shout-out to Ernell for being a great communicator, and to Chris and Andy for the excellent work at our home.”
“The mold cleaning products is not what damaged the items.”
“He explained in simple terms without leaving out key details of what was going to be the process to get us back in to the comfort our out home as soon…”
“…equipment to complete all work to the highest standards and at very reasonable prices.…”
“Their subcontractors are extremely trustworthy, knowledgeable, and professional.”
People customers mention
Andy22 reviews
Sam4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pure Environmental for 8 kinds of job. Pick one to see what they paid and said.
NNate4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We found Pure Environmental through a referral. The shop we originally contacted for attic airflow improvements and mold remediation was booked out too far, so they recommended Pure E, a company they often work with. After an initial quote visit, we had a great phone conversation with the owner, Andy, who then came…
Reasonable priceMold remediationService not listed
WWilliam6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
They were great. We moved into a new home this year, and soon found out that one of the basement rooms had a lingering cat urine odor. They handled testing for asbestos, removing soiled drywall, running an ozone machine, and cleanup. They also referred a company to clean our HVAC system. Now the room smells completely neutral! Highly recommended.
Reasonable priceMold remediation
VVan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
These guys are great! They patiently worked with me listening to my problem asking questions to get a clear picture. Then they responded quickly and provided a thorough review on location. They worked with my anxiety about the odor and acted in my interest, with fairness consideration to both me and my landlord. Highly recommend.
AAraceli8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I can’t recommend Pure Environmental enough.
Andy was amazing from the very first phone call the day after we had a fire in our laundry room. He explained in simple terms without leaving out key details of what was going to be the process to get us back in to the comfort our out home as soon as possible. Andy and…
MMary1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I had a water leak in my basement that was difficult to locate and ended up causing damage to both the walls and ceiling. Working with Pure Environmental was an absolute pleasure from start to finish.
Every person I interacted with was professional, kind, and respectful. They explained everything clearly without…
Reasonable priceWater removalMold remediation
GGeraldLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Pure Environmental took on a kitchen restoration-turned-remodeling project and excelled in every aspect. They stayed within budget, expertly handled all the contractors, and completed the work on time. Pure Environmenntal's dedication to quality and professionalism brought a fresh new look to the kitchen space.
We found Pure Environmental through a referral. The shop we originally contacted for attic airflow improvements and mold remediation was booked out too far, so they recommended Pure E, a company they often work with. After an initial quote visit, we had a great phone conversation with the owner, Andy, who then came back in person for a deeper discussion about the health of our house. The quote went through a few revisions, and at every step the team was quick to reply, courteous, and professional.
Special shout-out to Ernell for being a great communicator, and to Chris and Andy for the excellent work at our home. Even after the job was done and paid for, they came back a few weeks later to fix a small vibration in our new smart attic fan at no extra charge. I’d recommend Pure Environmental without hesitation and would gladly work with them again.
Price assessment: Reasonable price
Services: Mold remediation, Service not listed
Response from the owner · 2 weeks ago
Thanks for the review Nate, it was a pleasure working with you
W
William Snyder6 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
They were great. We moved into a new home this year, and soon found out that one of the basement rooms had a lingering cat urine odor. They handled testing for asbestos, removing soiled drywall, running an ozone machine, and cleanup. They also referred a company to clean our HVAC system. Now the room smells completely neutral! Highly recommended.
Price assessment: Reasonable price
Services: Mold remediation
Response time: 0–1 hr
Response from the owner · 2 weeks ago
Thanks for the shout out and glad that we were able to assist!
F
Fidel SanchezLocal Guide · 55 reviewsiTotal number of Google reviews Fidel has written across all businesses on Google Maps, not just this one.
These guys are great! They patiently worked with me listening to my problem asking questions to get a clear picture. Then they responded quickly and provided a thorough review on location. They worked with my anxiety about the odor and acted in my interest, with fairness consideration to both me and my landlord. Highly recommend.
Response from the owner · 2 weeks ago
Thank you for taking the time to leave us a review!
A
Araceli Arredondo8 reviewsiTotal number of Google reviews Araceli has written across all businesses on Google Maps, not just this one.
I can’t recommend Pure Environmental enough.
Andy was amazing from the very first phone call the day after we had a fire in our laundry room. He explained in simple terms without leaving out key details of what was going to be the process to get us back in to the comfort our out home as soon as possible. Andy and his AMAZING team listened to my concerns and always responded promptly to any questions I had.
My husband and I are so grateful to have had this amazing team handle LITERALLY, everything for us. We just needed to say “yes” or “no”. It was a huge weight off our shoulders when we had so many other things to worry about.
Thank you again Andy and team!
Response from the owner · 2 weeks ago
Thanks Araceli, we really appreciate the nice review
M
Mary Breslin1 reviewiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
I had a water leak in my basement that was difficult to locate and ended up causing damage to both the walls and ceiling. Working with Pure Environmental was an absolute pleasure from start to finish.
Every person I interacted with was professional, kind, and respectful. They explained everything clearly without being condescending, which I really appreciated given how stressful the situation was. I always felt informed and taken seriously.
They also worked closely with my insurance company, which made a huge difference and significantly lowered my stress throughout the process.
I’m incredibly grateful for their empathy, communication, and the quality of their work. I would highly recommend Pure Environmental and will absolutely call them again if I ever need help in the future.
Thank you to the entire team! ❤️
Price assessment: Reasonable price
Services: Water removal, Mold remediation
Response time: 0–1 hr
Response from the owner · 8 months ago
Thank you for the wonderful review Mary, I will pass this along to the team members involved in your project!
A
Allison DrakeLocal Guide · 15 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Wonderful, honest company. Would use again in a heartbeat!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 8 months ago
Thanks Allison, I'm glad that we were able to help!
G
Gerald F Schadler JrLocal Guide · 12 reviewsiTotal number of Google reviews Gerald has written across all businesses on Google Maps, not just this one.
Pure Environmental took on a kitchen restoration-turned-remodeling project and excelled in every aspect. They stayed within budget, expertly handled all the contractors, and completed the work on time. Pure Environmenntal's dedication to quality and professionalism brought a fresh new look to the kitchen space.
Response from the owner · a year ago
Thanks for the review Jerry. We are glad that you are able to enjoy the new kitchen for the Holidays!
E
Elson Rodriguez5 reviewsiTotal number of Google reviews Elson has written across all businesses on Google Maps, not just this one.
Andy is extremely knowledgable and sounds like he has seen just about everything. If something smells off with your house they will have a solution for your problem.
Response from the owner · 2 years ago
Thank you Elson - we appreciate your kind words and glad we could be of help to you.
B
Brian Prentiss30 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
