House cleaning service · Las Vegas, NV · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%87+21.1Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#40 of 74 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 47%
4.9★★★★★153 Google reviews · 24 photos
95%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$183typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Pure Heart Cleaning 4.9 out of 5 based on 153 reviews, with the owner responding to 98% of feedback. Customers frequently cite punctuality, easy booking via text, affordable pricing, and thorough attention to detail in kitchens, bathrooms, and high-use areas. While most describe the staff as friendly and professional, a few low-star reviews criticize rushed work, missed spots, and discrepancies between quoted and final prices.
Google rating: 4.9 out of 5 from 153 reviews (95% five-star).
Reviews on this page: 153 Google reviews (146 with written comments, 20 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 20, 2026.
Service: Apartment Cleaning Service serving Las Vegas, Nevada.
Data from Google, last updated November 1, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Pure Heart CleaningApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pure Heart Cleaning: 88/100 on this factor. Category median: 92.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pure Heart Cleaning: 87/100 on this factor. Category median: 92.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 93.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pure Heart Cleaning: 98/100 on this factor. Category median: 99.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pure Heart Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pure Heart Cleaning: 100/100 on this factor. Category median: 86.A
100
Bar = this company · dark tick = category median.
Star ratings
153 Google reviews we collected
4.9of 5
5 stars14595%
4 stars53%
3 stars00%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 146 written reviews
98%praise
Praise26998%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price3546%
Reasonable3647%
Overpriced34%
Not sure23%
$183-31% vs typical apartment cleaning services
Middle half of what 56 customers paid ($132–$298) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8230%
Staff & attitude6624%
Would recommend4416%
Speed & response3814%
Price & value218%
Communication145%
Honesty & trust93%
What customers talk about
We read 146 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They always take the extra time to thoroughly clean high use areas like the kitchen and bathrooms.”
“They worked fast and efficiently & were very down to earth and friendly.”
“Not to mention, the girls were extremely disrespectful.”
“The very deep cleaning they did on our home to prepare it for resale was impeccable would recommend them highly!”
“The cleaners were quick, thorough and very pleasant.”
“This company (and the cleaners specifically) have convinced me to continue with the recurring cleaning (which is surpisingly very affordable).”
“Setting up the appointment was super easy and the communication was amazing.”
“First Time having a cleaning service for our new home and honestly, it did not disappoint!”
People customers mention
Mattie7 reviews
Vianey6 reviews
Kiana6 reviews
Celeste4 reviews
Ella4 reviews
Angel4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pure Heart Cleaning for 5 kinds of job. Pick one to see what they paid and said.
NNick3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We have been with Pure cleaning for several years now and have been really happy with the quality of service. They always take the extra time to thoroughly clean high use areas like the kitchen and bathrooms. Then on their way out, they make sure to dust and take out any trash to the trash bins. Positive experience overall!
Paid $100–150Great priceStandard cleaning
KKimmie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Anna and Celeste did a tremendous job. They worked fast and efficiently & were very down to earth and friendly.
Paid $300–350Reasonable priceStandard cleaning
AAmberLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Pure Cleaning has been cleaning my house monthly for a while now. They always do a great job!
Paid $150–200Reasonable priceStandard cleaning
FFredLocal Guide · 56 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Anna was wonderful. She worked so g9. I requested her to routinely come every other week. I'm so so glad I called Pure Cleaning.
Paid $100–150Reasonable priceStandard cleaning
CCaitlin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience! These guys had the best price for a rental home move-out cleaning. It was easy and simple to book an appointment, and they were available on a few days notice. The cleaners were quick, thorough and very pleasant. They did a great job and we got our deposit back. Thanks!
Paid $350–400Great priceMoving-related cleaning
Hhannah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
Honestly, I don't even know what these people cleaned.
They misquoted me and ended up asking for more money to do what they promised they could do for the original price. Walked through the house and used my hand to wipe surfaces and got dust and grime in the places they said they cleaned. Soap scum in the shower.…
Super kind and easy to work with! They were also able to address the tough spots I had in my apartment.
Price assessment: Reasonable price
Services: Moving-related cleaning
Response from the owner · a week ago
We appreciate the kind words, Kaytee. We're glad we could handle the stubborn spots in your apartment and make the process easy for you. Thank you for choosing us, and we look forward to helping again.
N
Nick3 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
We have been with Pure cleaning for several years now and have been really happy with the quality of service. They always take the extra time to thoroughly clean high use areas like the kitchen and bathrooms. Then on their way out, they make sure to dust and take out any trash to the trash bins. Positive experience overall!
Price assessment: Great price
Price: $100–150
Services: Standard cleaning
Response from the owner · a week ago
We appreciate your continued support, Nick. We're glad our focus on high-use areas and the final dusting and trash pickup has made a positive difference. Your ongoing trust means a lot to us, and we look forward to keeping your home in great shape.
K
Kimmie P9 reviewsiTotal number of Google reviews Kimmie has written across all businesses on Google Maps, not just this one.
Anna and Celeste did a tremendous job. They worked fast and efficiently & were very down to earth and friendly.
Price assessment: Reasonable price
Price: $300–350
Services: Standard cleaning
Response from the owner · 2 weeks ago
Thank you for the great review, Kimmie. We're so pleased Anna and Celeste worked quickly and with a friendly, down to earth approach. Hearing that their efficiency and attitude stood out means a lot to our team. We look forward to helping you again.
T
Todd Stringer3 reviewsiTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
The very deep cleaning they did on our home to prepare it for resale was impeccable would recommend them highly!
Response from the owner · 2 weeks ago
Thanks, Todd, we are delighted the deep clean prepared your home so well for resale. Your recommendation means a lot to our team. We appreciate you sharing your experience and would be glad to help again.
A
Amber SturmLocal Guide · 30 reviewsiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Pure Cleaning has been cleaning my house monthly for a while now. They always do a great job!
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
Response from the owner · 2 months ago
Thank you, Amber! We’re so glad our team consistently does a great job cleaning your home each month. We appreciate your trust and continued business and look forward to keeping your home spotless.
F
Fred GunkelLocal Guide · 56 reviewsiTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
Anna was wonderful. She worked so g9. I requested her to routinely come every other week. I'm so so glad I called Pure Cleaning.
Price assessment: Reasonable price
Price: $100–150
Services: Standard cleaning
Response from the owner · a month ago
Thank you for the wonderful review, Fred. We are thrilled Anna exceeded your expectations and that the every-other-week visits are working well. We appreciate you choosing Pure Cleaning and taking the time to share your experience. We look forward to keeping your home in great shape.
R
Renee Robertson6 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Vianey did a great job with my pre move-in clean. She was very nice and professional. Thank you!
Response from the owner · a month ago
Thank you, Renee, for the kind feedback. We are glad Vianey provided a professional and friendly pre move-in clean. We appreciate you choosing us and taking the time to share your experience. We look forward to the chance to serve you again.
C
Caitlin Ely1 reviewiTotal number of Google reviews Caitlin has written across all businesses on Google Maps, not just this one.
Great experience! These guys had the best price for a rental home move-out cleaning. It was easy and simple to book an appointment, and they were available on a few days notice. The cleaners were quick, thorough and very pleasant. They did a great job and we got our deposit back. Thanks!
Price assessment: Great price
Price: $350–400
Services: Moving-related cleaning
Response from the owner · a month ago
Thank you, Caitlin, for the great review. We are thrilled our team made booking easy and provided a quick, thorough, and pleasant move-out clean. We are so glad you got your deposit back, and we appreciate you choosing us and sharing your experience.
K
Kody BattieLocal Guide · 69 reviewsiTotal number of Google reviews Kody has written across all businesses on Google Maps, not just this one.
Vianey did an AMAZING job cleaning our home. Not one corner was left unattended to. Cleaning service coupled with sweet and professional customer service makes Pure Cleaning a top-notch cleaning company.
Services: Standard cleaning
Response from the owner · 2 months ago
Thank you so much for your kind words, Kody! We’re thrilled Vianey left your home spotless and that our team provided sweet, professional service. We’ll share your praise with Vianey and the rest of the crew. We look forward to cleaning for you again.
J
Jacob Lisitza14 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
We spent a lot of time looking around shopping for cleaners since we have never really hired cleaners before. After a lot of deliberating we went with Pure Cleaners for a multitude of reasons. Setting up the appointment was super easy and the communication was amazing. Being able to text to setup an appointment and get a quote within minutes was top tier. As for the cleaning we have 2 cleaners, Mattie and Vianey. These 2 ladies were extremely polite, professional and did a beyond amazing job on the clean in a stellar amount of time. I have truly never seen our house shine the way it does. This company (and the cleaners specifically) have convinced me to continue with the recurring cleaning (which is surpisingly very affordable). Everything from communication, professionalism, and cleaning were top notch! 12/10 service and an amazing job! Thanks Vianey, Mattie and Pure Cleaning! After a few months of using the service I can still confidently say it is exceptional. The whole team does a great job and im glad we have them coming every month!
Price assessment: Great price
Services: Standard cleaning, Deep clean
Response from the owner · 5 months ago
Thank you so much for the wonderful review, Jacob! We’re thrilled booking and communication were easy and that Mattie and Vianey did such an exceptional job—I'll be sure to pass along your praise. We’re honored you’ve chosen to continue with recurring cleanings and look forward to keeping your home shining. If you need anything between visits, feel free to text us anytime.
