Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
Customers frequently praise the salon's friendly staff, attentive communication, and high-quality results for haircuts, color, facials, and massages. Recurring themes include stylists taking time to listen to specific requests and providing thorough consultations. However, several low-star reviews cite significant discrepancies between requested styles and final outcomes, along with complaints about unexpected price increases, last-minute appointment cancellations, and occasional punctuality issues.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,015 Google reviews we collected
Phrases our text analysis found in 788 written reviews
What customers reported paying
Middle half of what 263 customers paid ($71–$171) · gold mark = category median.
How often each topic comes up in the written reviews
We read 788 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All of the staff are super friendly and professional.”
“She does such an amazing job, is a top-notch stylist, and is the sweetest person.”
“That was frustrating because now my hair was damaged and not nearly as blond as I had intended.”
“I have never had a bad experience and would recommend her to anyone.”
“I noticed a salon specialist by the name of Rae was Highly recommended for color.”
“Amazing communication and very sociable, great to talk to.”
“Chris was friendly, efficient and very concerned for my comfort.”
“One Saturday I was delayed because of an accident on the highway.”
“The experience was a good one and worth the money spent”
“A little more pricey then what I was used to paying but overall I liked it.”
“She was honest about the color I chose ,and with her knowledge and expertise we stay with the red.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Pure Natur Salon & Spa for 8 kinds of job. Pick one to see what they paid and said.
Requested something and left with something not nearly close to what I requested! ☹️Stylist was nice and all but for almost $300 I won’t be returning!
Amazing salon been going here for years and Murl is the master of color and cut, and leaves you feeling like a rock star! His special gift is making you feel like you are his only client when you are with him, and gives you his full attention. All of the staff are super friendly and professional. Highly recommend!…
Murl treated me so well. I’ve been looking for a new hairstylist since I’ve moved to the area and had yet to find one that fit all of my needs. (I’m pretty picky when it comes to my hairstylists.) We got to talking about me being a new mom, and he was such a great listener. He really treated me so well, and I left…
Hallie was kind (along with the beautiful ladies at reception) throughout the entire process, she checked in frequently, and kept me at ease the entire appointment. So at ease, I FELL ASLEEP! My skin felt and looked amazing after my facial and I don’t think my body has been that relaxed since I was born lol. 10/10 WILL be back to see you guys!
Great facial and full body massage. Could not have imagined the detailed attention with facial. Face looks so much healthier. Relaxing massage perfect. RB
We love Amanda! She’s seriously a 10/10 every single time! She does such an amazing job, is a top-notch stylist, and is the sweetest person. We always leave loving the haircut/color and couldn’t recommend her more!
| Job | Reviews | Category typical |
|---|---|---|
| Hairstyling | 228 | $27–$66 |
| Shampoo & conditioning | 209 | $35–$136 |
| Haircut | 192 | $27–$53 |
| Hair coloring | 120 | $101–$214 |
| Blowdry | 58 | — |
| Blowouts | 56 | $41–$109 |
| Body waxing | 50 | $41–$88 |
| Massage | 43 | — |
4.9 ★★★★★ 1,015 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Requested something and left with something not nearly close to what I requested! ☹️Stylist was nice and all but for almost $300 I won’t be returning!
Amazing salon been going here for years and Murl is the master of color and cut, and leaves you feeling like a rock star! His special gift is making you feel like you are his only client when you are with him, and gives you his full attention. All of the staff are super friendly and professional. Highly recommend! Update: My first ever facial experience was amazing with Haley! I feel so rejuvenated and my skin is glowing. I already booked my 2nd session with her for next month!
Murl treated me so well. I’ve been looking for a new hairstylist since I’ve moved to the area and had yet to find one that fit all of my needs. (I’m pretty picky when it comes to my hairstylists.) We got to talking about me being a new mom, and he was such a great listener. He really treated me so well, and I left feeling like a new woman. On top of that, he truly gave me exactly the look I was hoping for. He took the time to truly understand my hair, my needs, and me. (Plus the scalp massage was out of this world.) And I finally feel like myself again (hair wise) since having my baby a year and some ago. I cannot recommend him and the whole Pure Natur family enough.
A very good experience coming here, versus not having been in a salon for over 15 years! It made me feel more confident in my hair, that what I've felt in years! Thank you Amanda!! I can't wait until my next appointment!
Hallie was kind (along with the beautiful ladies at reception) throughout the entire process, she checked in frequently, and kept me at ease the entire appointment. So at ease, I FELL ASLEEP! My skin felt and looked amazing after my facial and I don’t think my body has been that relaxed since I was born lol. 10/10 WILL be back to see you guys!
Great facial and full body massage. Could not have imagined the detailed attention with facial. Face looks so much healthier. Relaxing massage perfect. RB
We love Amanda! She’s seriously a 10/10 every single time! She does such an amazing job, is a top-notch stylist, and is the sweetest person. We always leave loving the haircut/color and couldn’t recommend her more!
Heather did a fantastic job!
Nick, Thank you for the review, we love seeing you when you are in the salon and we are all so happy to have you as part of the the Pure Natur family!! We look forward to seeing you again very soon! -Pure Natur
I absolutely love my hair. Ava does amazing work and gives great suggestions that work best for my hair. I have never had a bad experience and would recommend her to anyone. She is friendly, kind and knowledgeable.
Always the best service from the best stylist!
Rebecca, We were all so happy to see you again! You looked amazing, we are all looking forward to seeing you again soon! -Pure Natur
Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts
