Experts Reviews · Company report
Pure Natur Salon & Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%42+3Craft & service penalty98−0.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Pure Natur Salon & Spa

O'Fallon, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 1,015 Google reviews

Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pure Natur Salon & Spa is better than 88% of hair salons.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pure Natur Salon & Spa is better than 79% of hair salons.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pure Natur Salon & Spa is better than 98% of hair salons.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pure Natur Salon & Spa is better than 100% of hair salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pure Natur Salon & Spa is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pure Natur Salon & Spa is better than 42% of hair salons.C
42

Reviews for your job

Customers hired Pure Natur Salon & Spa for 8 kinds of job.

Pure Natur Salon & Spa for balayage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$190–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Balayage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 30

All 26 Google reviews tagged “Balayage”

CathyLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Amazing salon been going here for years and Murl is the master of color and cut, and leaves you feeling like a rock star! His special gift is making you feel like you are his only client when you are with him, and gives you his full attention. All of the staff are super friendly and professional. Highly recommend!…

Customer photo from Cathy's review
Paid $200+Shampoo & conditioningSkin treatmentsHaircut
Debra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I absolutely love my hair. Ava does amazing work and gives great suggestions that work best for my hair. I have never had a bad experience and would recommend her to anyone. She is friendly, kind and knowledgeable.

HaircutBalayage
Sara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I always love my relaxing time in Hanna’s chair! It’s definitely a great therapy in my busy life!

Paid $200+Curly hairShampoo & conditioningBlowouts
Ginger3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Our family salon. We don’t go anywhere else. Stevie and Heather feel like part of the family. Judgement free, friendly, and professional services. Everyone is super kind, caring, knowledgeable, and professional.

BalayageBang trimBody waxing
Alexis10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Loved my hair!

Paid $200+HaircutHair highlightingHair coloring
Tracy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Hanna really listens to understand my wants and helps get my hair there! Such a lovely experience

Shampoo & conditioningHairstylingBlowdry
AubreLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This salon is fantastic. I’M partial…. but please ask for Ms. Hannah if you’re looking for an incredible cut and color. I found her because I had to switch stylists, it was totally random that she was the one who specialized in the services I was looking for, but it is actually ME who got lucky! Aside from her…

Paid $200+Shampoo & conditioningBlowoutsHaircut
Sydney3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always the best experience! Heather is so talented and never fails to make me feel amazing about my hair!

Paid $200+HaircutBalayage
Catherine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Makayla was great! My hair is beautiful, my appointment was relaxing and I’ll definitely be back!

Paid $200+HaircutBalayage
Courtney8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Makayla is wonderful, friendly, and so talented! She was a true artist with my balayage and tone! I cannot recommend her enough!

Paid $200+Balayage
Ryan&Dawn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Murl is the most amazing stylist! Pur nature is very lucky to have Murl’s talent. I will never want anyone else to touch my hair. Murl is not only the best of the best artist, but also the most adorable human who cares about you and it shows. Thank you Murl❤️❤️❤️for making my day wonderful and my hair gorgeous!!!

HairstylingShampoo & conditioningHaircut
jay8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have Murl as my stylist, and he is FANTASTIC!! Every time I go he listens to everything I’m looking for. I am a natural brunette and have been bleaching my hair for 7+ years, and out of those 7+ years Murl has been the best stylist by far. My first appointment he listened to me and what I wanted and he did…

Paid $200+Shampoo & conditioningBlowoutsHaircut
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Murl knows what my hair needs better than I do. I love being able to sit down in their chair and say "Whatever you think, I trust you," and always come out with a look a million times better than I would have asked for!!

Paid $200+HairstylingHair coloringShampoo & conditioning
Hilary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Another amazing appointment with Kassie! Kassie is always so thorough in explaining the process we’re going to do, from how long a service will take to after care (if any) of the style/color. I always leave feeling my best! Great service!

BalayageHair coloringHairstyling
senior5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Ava is so good at making you feel comfortable! She listens to my desires and somehow always makes me look beautiful Ava took my vision of transitioning into my natural grey and exceeded my expectations!!! I absolutely love how the transition is turning out and my husband loves the outcome as well!!!! True professional!! I go every 5 weeks!

BalayageHairstylingShampoo & conditioning
Samantha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hanna does a great job & takes her time. I never feel rushed while getting my hair done & it always comes out beautiful!!!

BalayageBlowdryGloss or Glaze
Jessica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Heather is AMAZING. I’ve had many good stylists in my life, but she is hands down the best. I trust her implicitly, and she knocks it out of the park every time! Thank you!

Balayage
BrandyLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I couldn't have had a better experience than I did today! Rae did my hair and it is so perfect! She really listens to what you want and also has a wonderful personality! I will recommend this Salon to all of my friends!

Balayage
lorie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service was great. I love my color. Just what I ask for

BalayageHairstylingHaircut
Cathy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Murl gave me the greatest hair cut and color of my entire life! Plus he is such a genuine, caring and fun person to spend time with. I wish I could give him 10 stars!

BalayageBlowoutsHaircut
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always interested in hearing what I’m looking to get out of a cut or color or style. Offers expertise and advice without being pushy.

BalayageHaircut
Katie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The best spot for a color and cut! Have never left the salon with anything less than perfect! I see Heather Rasp each time! She also does an amazing job with kids!

BalayageHairstylingHaircut
Elizabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Stephanie is an absolute gem! I don’t trust many people with my hair, but when I went to Stephanie for the first time 3 years ago, I knew I was in good hands. She is very talented, personable, and goes above and beyond every single time. I’ve had my hair cut, colored (balayage), and roots touched up by her. She…

BalayageHaircutShampoo & conditioning+ Cleanliness+ Professionalism
Hayley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Stephanie is absolutely amazing. She listens so well to what it is that you want and goes above and beyond to achieve that! I’ve been using her for years now, and will never go anywhere else. I just absolutely love the Aveda salon, people, vibes and atmosphere and you will too!

BalayageBlowoutsHairstyling
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Love Ava she is attentive and almost immediately knows what I want to get done, she’s very sweet too

BalayageBlowouts
AnaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Balayage

Price

$103+77% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hairstyling228$27–$66
Shampoo & conditioning209$35–$136
Haircut192$27–$53
Hair coloring120$101–$214
Blowdry58—
Blowouts56$41–$109
Body waxing50$41–$88
Massage43—

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