Experts Reviews · Company report
Pure Natur Salon & Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%42+3Craft & service penalty98−0.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Pure Natur Salon & Spa

O'Fallon, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 1,015 Google reviews

Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pure Natur Salon & Spa is better than 88% of hair salons.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pure Natur Salon & Spa is better than 79% of hair salons.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pure Natur Salon & Spa is better than 98% of hair salons.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pure Natur Salon & Spa is better than 100% of hair salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pure Natur Salon & Spa is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pure Natur Salon & Spa is better than 42% of hair salons.C
42

Reviews for your job

Customers hired Pure Natur Salon & Spa for 8 kinds of job.

Pure Natur Salon & Spa for haircut

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.195
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$27–$53
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Haircut”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 81

All 195 Google reviews tagged “Haircut” · showing 40

ErianneLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★

Requested something and left with something not nearly close to what I requested! ☹️Stylist was nice and all but for almost $300 I won’t be returning!

Customer photo from Erianne's review
Paid $200+HaircutBlowdryHair coloring
CathyLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Amazing salon been going here for years and Murl is the master of color and cut, and leaves you feeling like a rock star! His special gift is making you feel like you are his only client when you are with him, and gives you his full attention. All of the staff are super friendly and professional. Highly recommend!…

Customer photo from Cathy's review
Paid $200+Shampoo & conditioningSkin treatmentsHaircut
GabiLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Murl treated me so well. I’ve been looking for a new hairstylist since I’ve moved to the area and had yet to find one that fit all of my needs. (I’m pretty picky when it comes to my hairstylists.) We got to talking about me being a new mom, and he was such a great listener. He really treated me so well, and I left…

Paid $80–100Haircut
Megan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

A very good experience coming here, versus not having been in a salon for over 15 years! It made me feel more confident in my hair, that what I've felt in years! Thank you Amanda!! I can't wait until my next appointment!

Haircut
Kimberly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We love Amanda! She’s seriously a 10/10 every single time! She does such an amazing job, is a top-notch stylist, and is the sweetest person. We always leave loving the haircut/color and couldn’t recommend her more!

Paid $60–80HaircutHairstylingHair highlighting
Debra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I absolutely love my hair. Ava does amazing work and gives great suggestions that work best for my hair. I have never had a bad experience and would recommend her to anyone. She is friendly, kind and knowledgeable.

HaircutBalayage
RebeccaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Always the best service from the best stylist!

Paid $80–100Shampoo & conditioningHaircutHairstyling
Fran1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Just moved from NYC to Belleville. I did some research and stumbled onto this saloon. Met Amanda for a consult, she was awesome. Showed Amanda the cut and color I wanted. She was honest about the color I chose ,and with her knowledge and expertise we stay with the red. My hair looks and feels great. I love her ..…

Shampoo & conditioningBlowoutsHaircut
Julie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Ava was excellent! She studied and felt my hair before washing it to know its natural tendencies. She took her time and did exactly what I wanted with precision and skill. The entire experience was wonderful!

Paid $60–80Haircut
Laura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Makayla is the best stylist!

Paid $60–80Curly hairShampoo & conditioningBlowouts
JINA1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I was blessed to meet Heather today for my first appointment. She is a wonderful young lady that made me feel so relaxed and totally comfortable in her hands. She did a fantastic job on my hair and taught me so much so I can do additional work with it at home. Thank you Heather and I am already excited to see what you do with me in September!

Paid $160–180Shampoo & conditioningHaircutHairstyling
Sue9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Heather gave me the best haircut and style. It took me 2 minutes to do my hair this morning. I’ve dreaded going anywhere because my hair took so long to fix…I can now be ready in a second. Thank you.

Paid $40–60HairstylingShampoo & conditioningBlowouts+ Punctuality+ Cleanliness+ Quality
Joy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Amanda has such a great sense of what looks good on you. Amazing with curly hair. Love her ❤️

Paid $20–40Haircut
Kara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Amazing job! Very nice, funny and talented! I am never disappointed when I come here :)

Paid $80–100Shampoo & conditioningBlowoutsHaircut
Holly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Raushel really listens to you and knows her stuff. She's kind and talented. I trust her.

Shampoo & conditioningBlowoutsHaircut
Theron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Amazing communication and very sociable, great to talk to.

Paid $20–40Shampoo & conditioningHaircut
Jill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I have been going to Pure Natur for several years snd I can say that I have NEVER been disappointed in the service or the staff.

Paid $60–80Shampoo & conditioningHaircutHairstyling
Edward4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Hanna is great! She listened to what I wanted to do with my hair and executed it with care and attention to detail.

Paid $20–40Shampoo & conditioningHaircut
Kimberly11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Hair care/color/highlights/ scalp massage/cut and knowledge are exceptional. Ava definitely is a hair professional expert.

Paid $120–140Hair glazingHair glossingGloss or Glaze
Heather5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Kassandra was absolutely amazing!! I was so nervous going to a new salon and she was kind, patient and extremely informative. She exceeded my expectations and I feel like a very lucky person to find someone with the skills to make me feel so beautiful!! Kassandra you gain a customer as long as you allow me to come see you!!! Thank you so much!!!

HaircutHairstylingHair coloring
SheilaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Loved that Makayla took the time to do a consult before she washed my hair. Understood my issues and tried to cut my hair in a way that would frame my face and give my hair a slight bit of volume as I have extremely thin hair. Very pleasant to have a conversation with during my apt so I wasnt sitting in silence.…

Paid $40–60Shampoo & conditioningHaircut
Haylea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I loved meeting with Hanna! Not only was she super sweet, she listened to what I needed and what my hair struggles were and gave a great haircut and treatment! Heading back for color!

Paid $80–100Shampoo & conditioningHaircutHairstyling
Wayne9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ava was very nice and sweet. Comfortable to talk to and did just what I wanted with my hair.

Paid $20–40Haircut
Lena2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Cassy gives the BEST cut and color!

Paid $100–120Shampoo & conditioningHaircutBlowdry
Angela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Rauschel possesses such joy, confidence, and reliability. Because my hair is short, it’s been a wonderful adventure of playing with and enjoying the entire experience.

Paid $80–100Keratin treatmentsHair hydration treatmentsShampoo & conditioning
Face8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

She’s done everything to my hair and I’ve never been disappointed or less than thrilled walking out! You won’t find anyone better!!

Paid $100–120Hair glossingShampoo & conditioningBlowouts
kiro1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Greatest hair care experience I have had so far and great tips for hair styling and care.

Paid $60–80Shampoo & conditioningHaircutHairstyling
DianaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I feel totally pampered when I am with Murl at salon. I appreciate that he listens to my concerns and discusses the cut and products with me. I will certainly make another appt.

Paid $80–100Hairstyling
BrettLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Classy, great service, I pop in every once in awhile and have always had a great experience

Haircut
Erin12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Raushel was great! I was feeling so unhappy with my hair and now I’m loving it. I will be back again and I would recommend to any one looking to get a haircut.

Paid $80–100Shampoo & conditioningHaircutBlowdry
samantha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rae is so kind and listens well to any input we have about my daughter's hair. She is also so great at chatting and engaging while cutting and styling. My daughter really enjoys her company! She is a treasure for sure.

Shampoo & conditioningHaircutHairstyling
Judy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Rae is very kind and personable. She listened to me and gave me exactly what I wanted.

Paid $60–80Shampoo & conditioningHaircutHairstyling
Jennipher7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Murl never disappoints. He is the whole package. Such a beautiful soul! I always leave feeling beautiful and full of joy. Murl just has this effect on everyone in his presence. I wish I could spend time with Murl everyday.

Paid $200+HaircutHairstylingHair coloring
Andrea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had an amazing experience! The scalp massage alone was worth the visit—so relaxing and exactly what I needed. I also walked away with a fresh new look that’s so much easier for me to manage day-to-day. Murl is truly a 10/10 when it comes to customer service and salon skills. Professional, attentive, and incredibly…

Paid $60–80HaircutHairstyling
Laurel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I just got the cutest cut that came with more compliments on a cut I’ve ever had. And all of the compliments were followed by “it makes you look younger”. Raushel takes the time to understand your hair issues, things that annoy you about your hair, your hair texture and your personality to give you the best cut and…

Paid $100–120Shampoo & conditioningBlowoutsHaircut
Alexandra9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I always have her do my hair, and she’s so sweet. She’s cut my hair 4 times now, colored it, and gives the best blow outs!

Customer photo from Alexandra's reviewCustomer photo from Alexandra's reviewCustomer photo from Alexandra's review
Paid $60–80Bang trimShampoo & conditioningBlowouts
Tamara8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Always a great experience and outcome. Love Murl and his knowledge and fun & caring personality!

Paid $60–80HairstylingShampoo & conditioningBlowouts
Deborah12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Heather gave me the exact cut and color I wanted.

Paid $140–160HaircutHair coloring
Grace1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★

The work they do here is so good! I’ve never not loved my hair. I have had an issue multiple times with my appointments getting canceled. Recently they canceled an appointment just over an hour before the scheduled time, despite comfirming the appointment 36h prior. The same exact thing happened about a year and a half ago.

Paid $140–160BlowoutsHaircutHair coloring
Katrina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I got a bad haircut a year ago so I had quite a bit of apprehension getting it cut. Ava went above and beyond, she was extremely kind, she did an incredible job, and I had a very positive experience. I definitely will be a repeat customer.

Paid $60–80HaircutHairstyling

Show more haircut reviews (155 more) →

Price

$103+77% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hairstyling228$27–$66
Shampoo & conditioning209$35–$136
Haircut192$27–$53
Hair coloring120$101–$214
Blowdry58—
Blowouts56$41–$109
Body waxing50$41–$88
Massage43—

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