Experts Reviews · Company report
Pure Natur Salon & Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%42+3Craft & service penalty98−0.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Pure Natur Salon & Spa

O'Fallon, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 1,015 Google reviews

Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pure Natur Salon & Spa is better than 88% of hair salons.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pure Natur Salon & Spa is better than 79% of hair salons.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pure Natur Salon & Spa is better than 98% of hair salons.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pure Natur Salon & Spa is better than 100% of hair salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pure Natur Salon & Spa is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pure Natur Salon & Spa is better than 42% of hair salons.C
42

Reviews for your job

Customers hired Pure Natur Salon & Spa for 8 kinds of job.

Pure Natur Salon & Spa for massage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.44
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$100–120
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Massage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4

All 44 Google reviews tagged “Massage” · showing 20

Alaina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Relaxed and rejuvenated! Top tier massage as always!

Paid $80–100Massage
JasonLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Haley was very welcoming, prompt and courteous. Her massage was awesome. The experience was a good one and worth the money spent

Paid $100–120Massage
Michelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Janice is the best massage therapist!! Highly recommend her.

Paid $100–120Massage
Mariah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Today, I had my first massage with Hallie and it was an amazing experience! I am 16 weeks pregnant so I got a prenatal massage and she made sure I was comfortable the whole time. I will definitely be coming back! I have also had a massage from Janice as well and she is also amazing! You can’t go wrong either one!

Paid $100–120Massage
JenniferLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The whole team at Pure Natur is great. From the front desk to the spa and salon professionals. I enjoyed a relaxing massage and facial from Hallie. 10/10 will be back!

Paid $200+Skin treatmentsMassage
Jacob10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Janice is the best! Never disappointed in our sessions. She always asks about targets to ensure we hit the trouble areas. She always has a plan! I go nowhere else but to her for a reason

Paid $120–140Massage
Face8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

She’s done everything to my hair and I’ve never been disappointed or less than thrilled walking out! You won’t find anyone better!!

Paid $100–120Hair glossingShampoo & conditioningBlowouts
kiro1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Greatest hair care experience I have had so far and great tips for hair styling and care.

Paid $60–80Shampoo & conditioningHaircutHairstyling
Ashton11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Janice is ABSOLUTELY AMAZING! She's a rare talent when it comes to massage therapists. She's intuitive - knows exactly what to do, how to do it and for how long. Highly recommend!

Paid $140–160Massage
Jenna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Love the entire experience with Janice. AMAZING massage and Janice makes you feel very comfortable and is just the sweetest! Highly recommend!

Paid $120–140Massage
Natalie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Experienced and knowledgeable when it comes to cut and style, answered any questions I had with a smile, recommended products that work for my hair type. I’m looking forward to my next visit!

Paid $80–100Shampoo & conditioningHairstylingBlowdry
Jessica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Janice is always great to work with! She can quickly identify which areas are causing the most issues and helps revolve that tightness!

Paid $140–160Massage
TammyLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Janice's massages are EXCELLENT! I visit her once a month...so glad I found her!!

Paid $100–120Massage
Connie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

Hailey was great! Almost fell asleep 😴

Massage
OliviaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Pure Natur is my go-to. Makayla, Chris, and Janice are excellent. Makayla is skilled and attentive with your hair. She is dedicated to helping you reach your goals. Chris does an amazing job on my lash lift and tint, and my brow tint, everytime I see her. She consistently checks in with how it holds up over time.…

Paid $180–200Shampoo & conditioningHaircutHair highlighting
Kenneth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I just had my first session with Janice & it was wonderful! She did a fantastic job & made sure I was comfortable throughout the massage. The hot towels & essential oils helped make the experience totally relaxing. I highly recommend her.

Paid $80–100Massage
Mara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The massage and facial I had with Hallie was amazing! I’ve been going to her for my routine facials for a while but this was my first experience with her for a massage and I was very impressed. The pressure was perfect and as always she made me feel so comfortable. 10/10 experience.

Skin treatmentsMassage
Therese7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent therapist! Skilled, professional, comfortable room with perfect temp and very comfortable table. Will be back

Massage
GerriLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Janice is amazing!! The Stress-Fix massage is awesome 👌 so relaxing!! If you have not had a massage by Janice you are missing out. I walk in with stress and tension, and then walk out feeling so revived and relaxed. Get you an appointment 100/10 highly recommend!!!

Paid $100–120Skin treatmentsBody waxing
Hanna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love her! she is amazing!!

Massage

Show more massage reviews (24 more) →

Price

$103+77% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hairstyling228$27–$66
Shampoo & conditioning209$35–$136
Haircut192$27–$53
Hair coloring120$101–$214
Blowdry58—
Blowouts56$41–$109
Body waxing50$41–$88
Massage43—

Compare with