Experts Reviews · Company report
Pure Natur Salon & Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%42+3Craft & service penalty98−0.2Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Pure Natur Salon & Spa

O'Fallon, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 1,015 Google reviews

Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pure Natur Salon & Spa is better than 88% of hair salons.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pure Natur Salon & Spa is better than 79% of hair salons.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pure Natur Salon & Spa is better than 98% of hair salons.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pure Natur Salon & Spa is better than 100% of hair salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pure Natur Salon & Spa is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pure Natur Salon & Spa is better than 42% of hair salons.C
42

Reviews for your job

Customers hired Pure Natur Salon & Spa for 8 kinds of job.

Pure Natur Salon & Spa for skin treatments

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–120
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Skin treatments”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3

All 25 Google reviews tagged “Skin treatments” · showing 20

CathyLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Amazing salon been going here for years and Murl is the master of color and cut, and leaves you feeling like a rock star! His special gift is making you feel like you are his only client when you are with him, and gives you his full attention. All of the staff are super friendly and professional. Highly recommend!…

Customer photo from Cathy's review
Paid $200+Shampoo & conditioningSkin treatmentsHaircut
Shayla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Hallie was kind (along with the beautiful ladies at reception) throughout the entire process, she checked in frequently, and kept me at ease the entire appointment. So at ease, I FELL ASLEEP! My skin felt and looked amazing after my facial and I don’t think my body has been that relaxed since I was born lol. 10/10 WILL be back to see you guys!

Paid $180–200Skin treatmentsService not listed
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great facial and full body massage. Could not have imagined the detailed attention with facial. Face looks so much healthier. Relaxing massage perfect. RB

Paid $180–200Skin treatments
Connie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

She is the best!

Paid $20–40Service not listed
JenniferLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The whole team at Pure Natur is great. From the front desk to the spa and salon professionals. I enjoyed a relaxing massage and facial from Hallie. 10/10 will be back!

Paid $200+Skin treatmentsMassage
Brandy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Hallie was great! Very professional and a nice, relaxing experience!

Paid $120–140Skin treatments
Mara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The massage and facial I had with Hallie was amazing! I’ve been going to her for my routine facials for a while but this was my first experience with her for a massage and I was very impressed. The pressure was perfect and as always she made me feel so comfortable. 10/10 experience.

Skin treatmentsMassage
angieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My cut looks great. She is amazing, easy to talk to and explain what you want. Guided me on choosing products. 😊 Chris provides a peaceful experience. I come in and she tints my eyebrows, waxes my brows, lip, and chin and then I get a 60-minute facial. I feel completely relaxed when the experience is over. I come…

Paid $140–160Skin treatmentsShampoo & conditioningHaircut
GerriLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Janice is amazing!! The Stress-Fix massage is awesome 👌 so relaxing!! If you have not had a massage by Janice you are missing out. I walk in with stress and tension, and then walk out feeling so revived and relaxed. Get you an appointment 100/10 highly recommend!!!

Paid $100–120Skin treatmentsBody waxing
Elaine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Chris is very informative and always helps make it a relaxing experience!

Paid $100–120Skin treatments
Danielle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My first time getting a hydra facial and my skin looks and feels so clean!! Definitely recommend Chris!

Paid $160–180Skin treatments
Cyndee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Had a wonderful experience with Chris. She was very professional and explained in detail the facial process. Looking forward to my next spa facial.

Paid $100–120Skin treatments
Amy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Very personable! Great relaxing experience!

Skin treatments
LisaLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Chris is amazing. Knowledgeable about the product and whole process. Plus she is super friendly and easy to talk with during the process. I would highly recommend her!

Skin treatments
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Stevie is the best! I’ve been going to her for waxing over 2 years and I hope she never leaves. Not only is Stevie professional, but she’s quick and efficient too. Her skills are impressive for how fast she gets the job done. I would highly recommend her for all your waxing needs.

Skin treatments
KathrynLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Stevie did an excellent job with my facial. A very relaxing and enjoyable experience. Stevie was very professional. I would definitely return for another facial with her.

Skin treatments
DianaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Kassi was filling in for my usual stylist, and did a great job reading my color notes, listening to my desires/concerns, and executed a flawless cut and color. She was very friendly and made great recommendations.

HairstylingSkin treatments+ Cleanliness+ Quality+ Professionalism
luciaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I am very pleased with the customer service received at Pure Natur Salon & Spa. There is never a delay and my services start immediately after arrival. Everyone is friendly and accomodating. I love the young lady Stevie who does my facials! She's EXCELLENT!!

Skin treatments
AlexandraLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Murl is amazing and I always feel great when I leave. This is my go-to place for all things hair and beauty!

Body waxingHairstylingMakeup services+ Quality+ Professionalism
Kacey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Absolutely wonderful!

Skin treatments+ Punctuality+ Cleanliness+ Quality

Show more skin treatments reviews (5 more) →

Price

$103+77% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hairstyling228$27–$66
Shampoo & conditioning209$35–$136
Haircut192$27–$53
Hair coloring120$101–$214
Blowdry58—
Blowouts56$41–$109
Body waxing50$41–$88
Massage43—

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