Analyzing 7,238,1347.2M ReviewsFor 20,52420.5K Experts

Experts Reviews · Company report
PureClean Carpet & Air Duct Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%52+3.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

PureClean Carpet & Air Duct Cleaning

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #106Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 5.0★ from 241 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PureClean Carpet & Air Duct Cleaning is better than 95% of carpet cleaning.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PureClean Carpet & Air Duct Cleaning is better than 94% of carpet cleaning.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.PureClean Carpet & Air Duct Cleaning is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PureClean Carpet & Air Duct Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PureClean Carpet & Air Duct Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PureClean Carpet & Air Duct Cleaning is better than 52% of carpet cleaning.C
52

Reviews for your job

Customers hired PureClean Carpet & Air Duct Cleaning for 6 kinds of job.

PureClean Carpet & Air Duct Cleaning for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$700–800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$183–$347
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#50 / 99
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Upholstery cleaning”

crystal7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

PureClean was extremely professional and efficient. This is the second time we have used their services and they did an exceptional job both times. They got pet stains and smells out beautifully! They are gentle with the carpets and thourough. Worth the money!!!

Paid $400–600Great priceGeneral carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
NancyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Two young guys showed up and I was worried about their experience but they did an awesome job! Very professional, experienced and courteous! They handled the job easily and completely! The quote given was the final price! No surprises! Very satisfied!

Upholstery cleaningHVAC duct & vent cleaning
Laura9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

My entire house smelled great! Adin and his crew cleaned all my carpet, area rugs and upholstery. They all look great!

Paid $700–800Reasonable priceCarpet steam cleaningUpholstery cleaning
Stephen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I use this company for my home, rentals and Airbnb. Adin is wonderful and always very responsive. He works hard and gets the job done! Love working with him and appreciate his attention to detail and helping me work through challenges in my homes. Thank you Adin!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Cyndi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I can always count on Pure Clean Carpet. Adin is dependable and knows his stuff! He's very fair in pricing too!

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Lee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Arrived on time with just a couple of days notice. Clearly communicated estimate and worked HARD all day to tackle the job. Will certainly use again. Carpets look brand new!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Savannah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I must say that I am completely impressed with the work that went into cleaning our carpets. Most carpet cleaners that I have used come and go within and hour. PureClean stayed for three hours. I watched from my workspace on how meticulous they were with cleaning my sofa and carpet. They honestly were cleaning as if…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Alberta6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I needed my upholstery and carpet in one room cleaned in a hurry. PureClean was at my house that day and evening stayed a little later to finish the job. My upholstery, which was bought in the 70’s, looks fantastic. I couldn’t get the pet stains out of my carpeting and when he was through, they were completely gone!…

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $200–400Great priceUpholstery cleaning
StephenEdited 9 months ago★★★★★

Rating only, no written review.

Paid $400–500Reasonable priceCarpet steam cleaningUpholstery cleaning
Cameron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
TrishaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Carla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning
Sydney9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$529+104% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 72%Overpriced 2%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
HVAC duct & vent cleaning47$317–$928
General carpet cleaning40$170–$334
Carpet steam cleaning30$170–$334
Pet stain & odor removal23$146–$348
Upholstery cleaning14$183–$347
Area rug cleaning14$170–$447

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