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PureClean Carpet & Air Duct Cleaning

Air duct cleaning service · Lexington-Fayette, KY · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%52+3.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#106 of 155 carpet cleaningPosition by Experts Score among all companies we track in this category. · better than 32%
5.0 ★★★★★ 241 Google reviews · 24 photos
98%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
42%reviews answered by the owner
$529typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

PureClean Carpet & Air Duct Cleaning at a glance

Customers consistently report punctual arrivals, professional conduct, and clear communication regarding the condition of air ducts, carpets, and dryer vents. Reviewers frequently note that the final cost matched the initial quote and that technicians left homes clean after thorough work. While the majority of feedback is positive, a small number of one-star reviews allege disorganization, high pricing, and discriminatory refusal of service based on religious beliefs.

  • Google rating: 5.0 out of 5 from 241 reviews (98% five-star).
  • Reviews on this page: 241 Google reviews (178 with written comments, 8 with photos).
  • Owner responses: the business replied to 42% of reviews.
  • Most recent review: October 23, 2026.
  • Service: Carpet Cleaning serving Lexington-Fayette, Kentucky.

Data from Google, last updated November 2, 2026.

Score profile vs other carpet cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction95Reliability94Craft & service100Value100Momentum100Replies to reviews52Satisfaction: 95 (median 96)Reliability: 94 (median 96)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 52 (median 82)
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.PureClean Carpet & Air Duct Cleaning: 95/100 on this factor. Category median: 96.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.PureClean Carpet & Air Duct Cleaning: 94/100 on this factor. Category median: 96.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.PureClean Carpet & Air Duct Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.PureClean Carpet & Air Duct Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.PureClean Carpet & Air Duct Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.PureClean Carpet & Air Duct Cleaning: 52/100 on this factor. Category median: 82.C
52

Bar = this company · dark tick = category median.

Star ratings

241 Google reviews we collected

  • 5 stars23798%
  • 4 stars21%
  • 3 stars00%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 178 written reviews

  • Praise38099%
  • Complaints31%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1526%
  • Reasonable4172%
  • Overpriced12%
  • Not sure00%
$529+104% vs typical carpet cleaning

Middle half of what 50 customers paid ($295–$755) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results9023%
  • Staff & attitude8021%
  • Speed & response7219%
  • Would recommend7219%
  • Price & value359%
  • Communication246%
  • Honesty & trust103%

What customers talk about

We read 178 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Great job and fast service, We needed a quick turn around and they stepped up to the plate”
  • “LaRon and James were on time and very knowledgeable and professional.”
  • “Aiden was very communicative and prompt with all questions I had!”
  • “I highly recommend Pure Clean and Aiden specifically!”
  • “The price was very reasonable and I will use them again for future cleanings .”
  • “They kept me updated as to the condition of my vents and ducts.”
  • “The service is worth more than what they charge trust me guys you won’t regret it at all.”

People customers mention

  • Adin 18 reviews
  • Care 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired PureClean Carpet & Air Duct Cleaning for 6 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Gary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

LaRon and James were on time and very knowledgeable and professional. I would use their service again.

Paid $400–600Reasonable priceHVAC duct & vent cleaning
Marianne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The crew that came to my house provided impeccable service. They were friendly, fast and efficient. They kept me updated as to the condition of my vents and ducts.

Paid $400–600Reasonable priceHVAC duct & vent cleaning
PecconnaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The 2 fellows were professional and very polite. I can only imagine what was in the air ducts…I doubt it had ever been done! I just moved in 3 months ago. Very reasonably priced!

Paid $400–600Reasonable priceHVAC duct & vent cleaning
Elaine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Fast service and friendly. Two people that did the job was efficient. Will consider hiring again.

Paid $200–400Reasonable priceHVAC duct & vent cleaning
Josey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Aiden was very communicative and prompt with all questions I had! I highly recommend Pure Clean and Aiden specifically!!

Paid $800–1,000Reasonable priceHVAC duct & vent cleaning
HelenLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Aiden‘s crew was prompt and thorough and worked very hard and diligently to get rid of the mold problem. They also found a few other issues that no one else had found. They were neat and clean and left everything in the house just as it had been. The price was very reasonable and I will use them again for future cleanings .

Paid $800–1,000Reasonable priceHVAC duct & vent cleaning

Photos

Customer reviews

5.0 ★★★★★ 241 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jonathan Benoit14 reviewsTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast and very professional.

  • Price assessment: Great price
  • Price: $600–800
  • Services: HVAC duct & vent cleaning
Gary Ragland3 reviewsTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

LaRon and James were on time and very knowledgeable and professional. I would use their service again.

  • Price assessment: Reasonable price
  • Price: $400–600
  • Services: HVAC duct & vent cleaning
Ray Green8 reviewsTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job. The two guys were very nice and did a 😃 job.

  • Services: HVAC duct & vent cleaning
Marianne Sherman1 reviewTotal number of Google reviews Marianne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The crew that came to my house provided impeccable service. They were friendly, fast and efficient. They kept me updated as to the condition of my vents and ducts.

  • Price assessment: Reasonable price
  • Price: $400–600
  • Services: HVAC duct & vent cleaning
Response from the owner · 3 weeks ago

Thanks Marianne, It's always great to hear that our clients are pleased with the service and technicians.

Susie BashamLocal Guide · 15 reviewsTotal number of Google reviews Susie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job and fast service, We needed a quick turn around and they stepped up to the plate

Response from the owner · 3 weeks ago

Thanks Susie, Always a pleasure doing business with you.

Pecconna BahrLocal Guide · 13 reviewsTotal number of Google reviews Pecconna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The 2 fellows were professional and very polite. I can only imagine what was in the air ducts…I doubt it had ever been done! I just moved in 3 months ago. Very reasonably priced!

  • Price assessment: Reasonable price
  • Price: $400–600
  • Services: HVAC duct & vent cleaning
Elaine Romanofsky5 reviewsTotal number of Google reviews Elaine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast service and friendly. Two people that did the job was efficient. Will consider hiring again.

  • Price assessment: Reasonable price
  • Price: $200–400
  • Services: HVAC duct & vent cleaning
Josey Frakes6 reviewsTotal number of Google reviews Josey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Aiden was very communicative and prompt with all questions I had! I highly recommend Pure Clean and Aiden specifically!!

  • Price assessment: Reasonable price
  • Price: $800–1,000
  • Services: HVAC duct & vent cleaning
Helen richardsLocal Guide · 19 reviewsTotal number of Google reviews Helen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Aiden‘s crew was prompt and thorough and worked very hard and diligently to get rid of the mold problem. They also found a few other issues that no one else had found. They were neat and clean and left everything in the house just as it had been. The price was very reasonable and I will use them again for future cleanings .

  • Price assessment: Reasonable price
  • Price: $800–1,000
  • Services: HVAC duct & vent cleaning
Harry & Karen Morgan3 reviewsTotal number of Google reviews Harry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very pleased with them. They arrived right on time. They did a good job. I feel the price is reasonable, and will continue to use them.

  • Price assessment: Reasonable price
  • Price: $200–400
  • Services: General carpet cleaning

PureClean Carpet & Air Duct Cleaning on Google Maps →

Business details