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Puyallup Christian Counseling

Counselor · Lakewood, WA · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%89+27.4Experts Score= 93Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 56 marriage counselorsPosition by Experts Score among all companies we track in this category. · better than 76%
4.9 ★★★★★ 56 Google reviews · 11 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
61%reviews answered by the owner
Oct 2026latest review

Puyallup Christian Counseling at a glance

Google reviewers rate Puyallup Christian Counseling 4.9 out of 5 based on 56 reviews, with the owner responding to 61 percent of them. Clients frequently highlight the empathy, professionalism, and faith-based approach of the counselors, noting that they feel heard and supported during sessions. The office is described as clean and quiet, facilitating a comfortable environment for healing. One common criticism involves difficulty reaching the practice by phone, with one caller reporting that staff could not hear them and subsequent attempts to call back went unanswered.

  • Google rating: 4.9 out of 5 from 56 reviews (98% five-star).
  • Reviews on this page: 56 Google reviews (55 with written comments, 3 with photos).
  • Owner responses: the business replied to 61% of reviews.
  • Most recent review: October 29, 2026.
  • Service: Marriage Counselor serving Lakewood, Washington.

Data from Google, last updated November 2, 2026.

Score profile vs other marriage counselors

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction95Reliability89Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 95 (median 81)Reliability: 89 (median 75)Momentum: 100 (median 100)
This companyMarriage Counselors median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Puyallup Christian Counseling: 95/100 on this factor. Category median: 81.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Puyallup Christian Counseling: 89/100 on this factor. Category median: 75.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Puyallup Christian Counseling: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 88.–
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Bar = this company · dark tick = category median.

Star ratings

56 Google reviews we collected

  • 5 stars5598%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star12%

Praise vs complaints

Phrases our text analysis found in 55 written reviews

  • Praise8499%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3440%
  • Would recommend2226%
  • Honesty & trust1214%
  • Quality & results56%
  • Price & value56%
  • Communication45%
  • Speed & response34%

What customers talk about

We read 55 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “And her ability to offer understanding and compassion, along with her ability to incorporate her faith, makes her a great resource.”
  • “If you’re searching for a counselor who truly cares and knows how to walk with you through life’s hardest seasons, I highly recommend Rose.”
  • “I heartily recommend: cannot imagine a more responsive, respectful, and trustworthy counselor.”
  • “I’ve had a very great experience while working with Rose.”
  • “The sessions were balanced and fair; both my husband and I felt we were heard and respected as individuals.”
  • “She listened and let me talk through my grief and truma.”
  • “The next day I applied what we had talked about and saw change!”

People customers mention

  • Rose 7 reviews
  • Webb 5 reviews
  • Price 5 reviews
  • Richard 5 reviews
  • Boll 5 reviews
  • Jeff 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Tanya3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

I wholeheartedly recommend Kellie Eleazar to anyone seeking a Christian therapist. She has a gift for making others feel seen, heard, and supported. And her ability to offer understanding and compassion, along with her ability to incorporate her faith, makes her a great resource.

DeniseLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

I have been blessed to know Kellie for many years. Few people I have met show such deep empathy and compassion for those who are struggling or hurting. Her care goes beyond understanding: she is committed to walking alongside them on their journey toward healing, wholeness, and restoration. I heartily recommend:…

chaniLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

This is a personal review of Kellie. She is kind, understanding, warm, and open minded. She cares deeply about her clients and doesnt hesitate to ask the tough questions. I personally entrusted clients with her when I had to step away from the job and couldn't ask for them to be in better hands.

BrendaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rose is a great counselor! She listens and helps you make your own decisions. She is a consummate professional and supportive of children’s rights!

Angela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

When i began therapy, I was in a very bad place in my life. But Rose was caring, thoughtful and non-judgemental. She listened and let me talk through my grief and truma. She taught me how to work through issues that may come up instead of internalizing. I realize the weight is not mine to carry alone.

Aliegha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I’ve had a very great experience while working with Rose. She is compassionate, professional, and genuinely invested in her client’s wellbeing. She has helped me make meaningful progress toward my goals.

Photos

Customer reviews

4.9 ★★★★★ 56 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Tanya Wilson3 reviewsTotal number of Google reviews Tanya has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I wholeheartedly recommend Kellie Eleazar to anyone seeking a Christian therapist. She has a gift for making others feel seen, heard, and supported. And her ability to offer understanding and compassion, along with her ability to incorporate her faith, makes her a great resource.

Denise HanceLocal Guide · 32 reviewsTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been blessed to know Kellie for many years. Few people I have met show such deep empathy and compassion for those who are struggling or hurting. Her care goes beyond understanding: she is committed to walking alongside them on their journey toward healing, wholeness, and restoration. I heartily recommend: cannot imagine a more responsive, respectful, and trustworthy counselor.

chani gomesLocal Guide · 10 reviewsTotal number of Google reviews chani has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is a personal review of Kellie. She is kind, understanding, warm, and open minded. She cares deeply about her clients and doesnt hesitate to ask the tough questions. I personally entrusted clients with her when I had to step away from the job and couldn't ask for them to be in better hands.

Brenda BallLocal Guide · 10 reviewsTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Rose is a great counselor! She listens and helps you make your own decisions. She is a consummate professional and supportive of children’s rights!

Response from the owner · 3 months ago

We appreciate your thoughtful review. Thank you for sharing.

Angela Bogart2 reviewsTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

When i began therapy, I was in a very bad place in my life. But Rose was caring, thoughtful and non-judgemental. She listened and let me talk through my grief and truma. She taught me how to work through issues that may come up instead of internalizing. I realize the weight is not mine to carry alone.

Response from the owner · 4 months ago

Thank you for your feedback. It’s encouraging to hear that you had a good experience.

Aliegha Brinson2 reviewsTotal number of Google reviews Aliegha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve had a very great experience while working with Rose. She is compassionate, professional, and genuinely invested in her client’s wellbeing. She has helped me make meaningful progress toward my goals.

Response from the owner · 4 months ago

We truly appreciate your kind words. Thank you for taking the time to share them.

Vic MLocal Guide · 43 reviewsTotal number of Google reviews Vic has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had the opportunity to have Rose as a counselor for over 2 years. Nothing short of amazing, I always left feeling better about anything that troubled me. Feeling heard, but also understanding that I had to put in the work to get myself to a better place.

Response from the owner · 4 months ago

Thank you for your thoughts! Hearing that you had a positive experience is the best feedback we could hope for.

Carly StankoLocal Guide · 8 reviewsTotal number of Google reviews Carly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a very positive experience working with Rose. She is very understanding, patient, and offered practical strategies that helped me work through challenges. I appreciated her ability to listen without judgment and provide meaningful support.

Response from the owner · 4 months ago

Thank you for sharing this helpful feedback. We're happy to hear that you had a positive experience.

Izzy Alejandra Rios5 reviewsTotal number of Google reviews Izzy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I LOVE ROSE!! I’ve worked with her for years, and she’s always helpful with the things I’m going through. 11/10 I highly recommend.

Response from the owner · 4 months ago

We truly appreciate you sharing your experience with us. Thank you!

Patrick Hartfield1 reviewTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was struggling after a breakup, and when my best friend died, it hit me that I needed some real help. While working with Rose Malcom, I came to realize I was still deeply grieving the loss of my mother. Rose is incredibly compassionate and empathetic, she listens with her whole heart and offers gentle, insightful guidance. She has a real gift for showing you where you need to make changes in a way that feels supportive rather than judgmental, helping you grow with gentle accountability. What I appreciated most was how real and human she is. She doesn’t just sit there nodding, she helps you untangle your emotions, gain fresh perspective, and take meaningful steps forward. Thanks to her support, I’ve found strength and clarity I didn’t think was possible during such a dark time. I’m now in a much healthier and peaceful place. If you’re searching for a counselor who truly cares and knows how to walk with you through life’s hardest seasons, I highly recommend Rose. She’s the real deal.

Response from the owner · 4 months ago

Thanks for sharing your experience! We're glad to have been able to assist you and look forward to continuing to support you.

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