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Quality Auto Repair & Mufflers

Auto repair shop · Palmdale, CA · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%87+22.7Value 15%77+11.7Craft & service penalty60−4Experts Score= 84Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#200 of 348 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 43%
4.9 ★★★★★ 56 Google reviews · 23 photos
96%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review

Quality Auto Repair & Mufflers at a glance

Customers frequently cite reasonable pricing, clear communication, and friendly service when describing their experiences with muffler replacements, exhaust repairs, and suspension work. The shop is noted for accommodating Sunday appointments and explaining repair options in detail. Two low-star reviews criticize the quality of specific mechanical repairs, alleging that suspension and clutch work was not completed properly and required multiple return visits, while another complaint mentions a refusal to perform timing services.

  • Google rating: 4.9 out of 5 from 56 reviews (96% five-star).
  • Reviews on this page: 56 Google reviews (46 with written comments, 4 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 16, 2026.
  • Service: Auto Repair Shop serving Palmdale, California.

Data from Google, last updated November 1, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.

Satisfaction92Reliability87Craft & service60Value77Momentum100Replies to reviews–Satisfaction: 92 (median 89)Reliability: 87 (median 86)Craft & service: 60 (median 99)Value: 77 (median 100)Momentum: 100 (median 100)
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Quality Auto Repair & Mufflers: 92/100 on this factor. Category median: 89.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Quality Auto Repair & Mufflers: 87/100 on this factor. Category median: 86.A
87
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Quality Auto Repair & Mufflers: 60/100 on this factor. Category median: 99.B
60
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Quality Auto Repair & Mufflers: 77/100 on this factor. Category median: 100.B
77
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Quality Auto Repair & Mufflers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 60.–
–

Bar = this company · dark tick = category median.

Star ratings

56 Google reviews we collected

  • 5 stars5496%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star24%

Praise vs complaints

Phrases our text analysis found in 46 written reviews

  • Praise8096%
  • Complaints34%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price571%
  • Reasonable229%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results1518%
  • Price & value1518%
  • Would recommend1518%
  • Staff & attitude1417%
  • Honesty & trust1113%
  • Communication78%
  • Speed & response67%

What customers talk about

We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Got my muffler fixed at Quality Auto Repairs and they did a great job.”
  • “These guys are great they fixed my car for a reasonable price and got me rollin again.”
  • “I will definitely do business here in the future and recommend them!”
  • “Danny is amazing, great and friendly customer service, very clear and direct when asked any questions”
  • “As woman it is hard to get trustworthy advice for car repairs.”
  • “They have answered every question without hesitation and explain the problem and solution options!”
  • “Took my car to get my muffler swapped out and the staff got me right in no time.”

People customers mention

  • Danny 5 reviews
  • Jose 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Quality Auto Repair & Mufflers for 5 kinds of job. Pick one to see what they paid and said.

Recent reviews

Yasmene2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

10/10!! They are so kind and helpful!! As woman it is hard to get trustworthy advice for car repairs. They have answered every question without hesitation and explain the problem and solution options! Great people and Shop!

Eric10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Excelent customer service, willing to help me when I needed an exhaust nut for my car. They also helped look for the part I need at no charge. Mind you this is on a Sunday. Will be recommending to my family and friends. I highly recommend to those reading this post.

Great priceExhaust
Max7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Quality muffler is the place to go. Danny is awesome he put a muffler on my jeep. Friendly service with high quality installation. Very reasonable prices too. Thanks Danny 🙏.

jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The family-owned business Has help me out in many time over the years .just this morning air condition blower. quit working really hot in the AV aera today. i bought he parts las night made appointment

Reasonable priceExhaustBrakesService not listed
Andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Super great and humble people I came for a job and he referred me and said that was not what I needed and pointed me in the right direction to get solved great people

DustinLocal Guide · 204 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Fast and priced right. Plenty of room for your vehicle no tight spaces. This is the spot for mufflers and auto repair

Customer photo from Dustin's review

Photos

Customer reviews

4.9 ★★★★★ 56 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Yasmene Batres2 reviewsTotal number of Google reviews Yasmene has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

10/10!! They are so kind and helpful!! As woman it is hard to get trustworthy advice for car repairs. They have answered every question without hesitation and explain the problem and solution options! Great people and Shop!

Eric Rangel10 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelent customer service, willing to help me when I needed an exhaust nut for my car. They also helped look for the part I need at no charge. Mind you this is on a Sunday. Will be recommending to my family and friends. I highly recommend to those reading this post.

  • Price assessment: Great price
  • Services: Exhaust
Max Varela7 reviewsTotal number of Google reviews Max has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Quality muffler is the place to go. Danny is awesome he put a muffler on my jeep. Friendly service with high quality installation. Very reasonable prices too. Thanks Danny 🙏.

jim valdes5 reviewsTotal number of Google reviews jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The family-owned business Has help me out in many time over the years .just this morning air condition blower. quit working really hot in the AV aera today. i bought he parts las night made appointment

  • Price assessment: Reasonable price
  • Services: Exhaust, Brakes, Service not listed
Andrew Ruiz1 reviewTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super great and humble people I came for a job and he referred me and said that was not what I needed and pointed me in the right direction to get solved great people

Andres paz4 reviewsTotal number of Google reviews Andres has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good pricing and overall good welding work 10/10

  • Price assessment: Great price
  • Services: Exhaust
Dustin McConnehaLocal Guide · 204 reviewsTotal number of Google reviews Dustin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast and priced right. Plenty of room for your vehicle no tight spaces. This is the spot for mufflers and auto repair

AnaMaria RuizLocal Guide · 25 reviewsTotal number of Google reviews AnaMaria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Danny is amazing, great and friendly customer service, very clear and direct when asked any questions

  • Price assessment: Reasonable price
  • Services: Brakes
Elijah Cornwell3 reviewsTotal number of Google reviews Elijah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Its not just exhaust and mufflers, They were able to do control arms and sway bar links for a Si 8th gen. Good communication and price was good as well. Car drives allot better. I think the guys name was dany but the whole team that works there is great.

  • Price assessment: Great price
  • Services: Service not listed
Austin Brown10 reviewsTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I went to Quality Auto Repair & Mufflers to replace a few gaskets that were leaking on my truck. Luckily, they're open Sunday's which is what brought me to them. They were able to replace one gasket that day, but couldn't replace the donut gaskets due to the nuts on the flanges not breaking free. Instead of just breaking the studs off the manifold, he had me soak the nuts for a week and he was able to replace the gaskets. They are very knowledgeable about how to handle stubborn nuts and bolts, which is appreciated and very friendly people. They also touched up the welds that a previous exhaust shop butchered and fully sealed the exhaust system. I will definitely do business here in the future and recommend them!

Quality Auto Repair & Mufflers on Google Maps →

Business details

  • Address: 37949 6th St E, Palmdale, CA 93550
  • Phone: (661) 234-3142
  • Service area: Palmdale, CA