Helen Chen2 reviewsTotal number of Google reviews Helen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good.
Quality Green Gardening and Landscaping
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%56+13.6Value 14%100+14.1Replies to reviews 7%20+1.4Craft & service penalty78−2.2Momentum penalty92−0.8Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 37 lawn care servicesPosition by Experts Score among all companies we track in this category. · better than 8%
4.7 ★★★★★ 101 Google reviews · 24 photos
85%five-star reviews
4.57★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
12%reviews answered by the owner
Oct 2026latest review
Quality Green Gardening and Landscaping at a glance
Google reviewers rate Quality Green Gardening and Landscaping 4.7 out of 5 stars based on 101 reviews. Customers frequently praise the company for punctuality, professional communication, and high-quality work on services including weekly maintenance, hedges, and full backyard remodels. However, several low-star reviews cite a recurring pattern of poor responsiveness, where clients report being ghosted after initial estimates or experiencing missed appointments without adequate follow-up.
- Google rating: 4.7 out of 5 from 101 reviews (85% five-star).
- Reviews on this page: 101 Google reviews (67 with written comments).
- Owner responses: the business replied to 12% of reviews.
- Most recent review: October 16, 2026.
- Service: Lawn Care Service serving Palo Alto, California.
Data from Google, last updated October 26, 2026.
Score profile vs other lawn care services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Quality Green Gardening and Landscaping: 63/100 on this factor. Category median: 91.B
63
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Quality Green Gardening and Landscaping: 56/100 on this factor. Category median: 91.C
56
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Quality Green Gardening and Landscaping: 78/100 on this factor. Category median: 98.B
78
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Quality Green Gardening and Landscaping: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Quality Green Gardening and Landscaping: 92/100 on this factor. Category median: 100.A
92
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Quality Green Gardening and Landscaping: 20/100 on this factor. Category median: 79.D
20
Bar = this company · dark tick = category median.
Star ratings
101 Google reviews we collected
- 5 stars8685%
- 4 stars55%
- 3 stars44%
- 2 stars22%
- 1 star44%
Praise vs complaints
Phrases our text analysis found in 67 written reviews
- Praise9893%
- Complaints77%
Topic share
How often each topic comes up in the written reviews
- Quality & results2928%
- Speed & response1918%
- Staff & attitude1716%
- Would recommend1514%
- Communication1110%
- Price & value99%
- Honesty & trust55%
What customers talk about
We read 67 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They show up when promised and do a great job when they get here.”
“The crew came to work on time everyday, and sometimes come over the weekend to take care some small tasks.”
“I was completely impressed with their professionalism and customer service.”
“I will highly recommend them to anyone who is looking for a crew with high quality work, great communication and decent price.”
“They listened to what we wanted and did it quickly and well.”
“After that visit, we were totally ghosted.”
“…lighting work and it was hard to get someone who could do these at a reasonable cost .…”
“Called them for a quote for lawns replacement, one patio fix and one more new patio addition.”
“These guys were great - Very dependable and reliable!”
People customers mention
- Ozzy 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Quality Green Gardening and Landscaping for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Rose3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Quality Green Gardening comes weekly to refresh our yard. They keep bushes trimmed, clean up all leaves and debris, and leave the yard in top shape without any reminders or complaints. They cheerfully do any things I request such as spraying the lawn for weeks. I am always pleased with their work.
ShahbazLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The company says it was founded in 2017 by Ozzy and serves areas including Los Altos, Sunnyvale, Cupertino, San Jose, Santa Clara, Saratoga, and Los Gatos. � Quality Green Gardening
RahulLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★
They came highly recommended and we called them to come out and give an estimate for a midsize backyard renovations. Ozzy came by, gave great recommendations, and had a super professional vibe. After that visit, we were totally ghosted. I followed up with their offices multiple times, and never heard back from them.…
Not sure
Stephanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great clean up of yard and garden. Nice to have someone attentive and knowledgeable.
Christian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
No-nonsense professionals. The important part was the beginning where we had a designer plan out the whole project. Also very inportant was the "willingness to change and adjust" midstream.
AiLocal Guide · 165 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
My experience is consistent with the low reviews on lack of responsiveness. I’ve tried working with them twice, first for landscape design and 2nd to install the design (which I got from another much more communicative designer). Always feels like I’m chasing them. They’re agreeable when they actually respond but…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Yard work | 22 | — |
| Lawn mowing & maintenance | 21 | — |
| Weed control | 10 | $76–$161 |
| Gardening services | 9 | — |
| Irrigation system repair & maintenance | 7 | — |
| Landscaping maintenance | 5 | — |
| Yard landscaping | 3 | — |
| Mulching | 3 | — |
Compare with
Photos
Customer reviews
4.7 ★★★★★ 101 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Rose Marie Mansheim3 reviewsTotal number of Google reviews Rose has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuality Green Gardening comes weekly to refresh our yard. They keep bushes trimmed, clean up all leaves and debris, and leave the yard in top shape without any reminders or complaints. They cheerfully do any things I request such as spraying the lawn for weeks. I am always pleased with their work.
Response from the owner · 4 years ago
Thank you Rose, Our priority is always the customers satisfaction, were glad to hear that you are enjoying our services.
Shahbaz KhanLocal Guide · 58 reviewsTotal number of Google reviews Shahbaz has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe company says it was founded in 2017 by Ozzy and serves areas including Los Altos, Sunnyvale, Cupertino, San Jose, Santa Clara, Saratoga, and Los Gatos. � Quality Green Gardening
RahulLocal Guide · 36 reviewsTotal number of Google reviews Rahul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey came highly recommended and we called them to come out and give an estimate for a midsize backyard renovations. Ozzy came by, gave great recommendations, and had a super professional vibe. After that visit, we were totally ghosted. I followed up with their offices multiple times, and never heard back from them. This is not ok! They should have the professional courtesy to decline the project. 2 stars for giving the recommendations, which we incorporated into our final design.
- Price assessment: Not sure
kris chase10 reviewsTotal number of Google reviews kris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways great!
C. Toni Graham9 reviewsTotal number of Google reviews C. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAverage service. Basic mow and blow if that’s all you need.
- Positive: Professionalism
- Services: Gardening services
Response from the owner · 4 years ago
Hello Toni , Thank you for the review!
Stephanie Hubbard7 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat clean up of yard and garden. Nice to have someone attentive and knowledgeable.
Christian Chua7 reviewsTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNo-nonsense professionals. The important part was the beginning where we had a designer plan out the whole project. Also very inportant was the "willingness to change and adjust" midstream.
Evans Parker6 reviewsTotal number of Google reviews Evans has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey show up when promised and do a great job when they get here.
- Services: Gardening services, Landscaping maintenance, Yard work
Response from the owner · 4 years ago
Thank you Evan! We appreciate the review.
Julie Robey9 reviewsTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat friendly service
Business details
- Address: 2310 Homestead Rd STE-C1 # 743, Los Altos, CA 94024
- Phone: (669) 228-3221
- Website: qualitygreengardening.com
- Service area: Palo Alto, CA