Carpet cleaning service · New Orleans, LA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 40 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 97%
5.0★★★★★108 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$164typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the company for its punctuality, rapid response times, and effective communication throughout the cleaning process. Reviewers highlight the thorough results on carpets, rugs, upholstery, and tile, noting that the service often removes stubborn stains and restores items to a fresh condition. Pricing is frequently described as reasonable, and the team is noted for being professional and accommodating to schedule changes. With a perfect five-star rating from one hundred and eight reviews, the owner maintains active engagement by replying to every customer review.
Google rating: 5.0 out of 5 from 108 reviews (100% five-star).
Reviews on this page: 108 Google reviews (103 with written comments, 13 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 22, 2026.
Service: Rug Cleaner serving New Orleans, Louisiana.
Data from Google, last updated October 26, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
This companyRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Quality Guaranteed Steam Cleaning LLC: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Quality Guaranteed Steam Cleaning LLC: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Quality Guaranteed Steam Cleaning LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Quality Guaranteed Steam Cleaning LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
108 Google reviews we collected
5.0of 5
5 stars108100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 103 written reviews
99%praise
Praise23199%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4066%
Reasonable2134%
Overpriced00%
Not sure00%
$164-28% vs typical rug cleaning
Middle half of what 41 customers paid ($126–$203) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5323%
Staff & attitude4620%
Would recommend4419%
Speed & response3615%
Price & value2410%
Communication167%
Honesty & trust146%
What customers talk about
We read 103 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My husband said the brothers did an outstanding job and they were able to remove stains that other steam cleaning companies were not able to remove.”
“If you want a professional cleaning done, then you can't go wrong with this company.”
“The best ever carpet cleaning job I recommend this company they very good.”
“Great price and aslo can some to me in same day to do the job when other companies told me to wait couple days or week.”
“They did a great job cleaning our carpet in record time, and the price was very reasonable.”
“They communicated well from the start to finish about the whole process and cleaned up wonderfully after everything was done.”
“Communications were spot on, showed up on time, and did precisely what he stated he would do, very professional and genuinely nice.”
People customers mention
Michael11 reviews
Myles10 reviews
Miles4 reviews
Mike3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Quality Guaranteed Steam Cleaning LLC for 6 kinds of job. Pick one to see what they paid and said.
Suzanne3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Michael and Myles did a phenomenal job in steam cleaning 4 rooms of carpet and 2 rugs; the outcome was amazing. Our 18 year old shag cream carpet looks like brand new carpet. My husband said the brothers did an outstanding job and they were able to remove stains that other steam cleaning companies were not able to remove.
Nina3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
There was an accident in my guest bedroom, and I have severe emetophobia, which causes me bad anxiety and panic. Michael was so nice and understanding about it. They were able to fit me into their schedule and arrived within a couple of hours of me calling. They got the carpet all cleaned up and smelling good within…
James7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Michael and his brother did an exceptional job cleaning my sectional. They communicated well from the start to finish about the whole process and cleaned up wonderfully after everything was done. If you want a professional cleaning done, then you can't go wrong with this company.
Paid $300–350Reasonable priceUpholstery cleaning
allaa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
It was an excellent experience. The team cleaned my home carpets meticulously and professionally; despite the heavy, stubborn dirt, the cleaning was superb. I highly recommend them—their courteous and respectful manner alone makes them stand out. Thank you to them, and I will certainly rely on them for my carpet cleaning needs in the future.
Paid $100–150Great priceGeneral carpet cleaning
Terry5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great communication and service. Barstools were ruining my mom’s carpet. They cleaned the area and now we are protecting. Carpets over 30yrs old.
Shannon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They were very prompt and did an excellent job! The house smells much fresher, and I wish I'd done it sooner!
Michael and Myles did a phenomenal job in steam cleaning 4 rooms of carpet and 2 rugs; the outcome was amazing. Our 18 year old shag cream carpet looks like brand new carpet. My husband said the brothers did an outstanding job and they were able to remove stains that other steam cleaning companies were not able to remove.
Price assessment: Reasonable price
Price: $200–250
Services: General carpet cleaning
Response from the owner · 2 days ago
Thank Suzanne! I’m glad we were able to get those stains out and fluff that shaggy carpet back up for you. I knew it needed a power scrub just by lookin at it. Call us back next year around October ;)
Nina Mondelo3 reviewsiTotal number of Google reviews Nina has written across all businesses on Google Maps, not just this one.
There was an accident in my guest bedroom, and I have severe emetophobia, which causes me bad anxiety and panic. Michael was so nice and understanding about it. They were able to fit me into their schedule and arrived within a couple of hours of me calling. They got the carpet all cleaned up and smelling good within 20 minutes! Very professional, friendly, and nice guys! Would definitely recommend:)
Price assessment: Great price
Price: $100–150
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · a week ago
Thanks for your business, and for leaving us a great review! You were easy to work for and definitely called the right guys for this job. Appreciate you Nina call back anytime
Linda Jenkins2 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Above and beyond describes their work. Quick response and excellent communication. Both are meticulous and work well as a team. Carpets and couch were cleaned quickly and perfectly. Pricing reasonable. Highly recommend.
Response from the owner · a week ago
Thanks Linda! It was nice meeting you and I’m glad we finally were able to get to you. Thank you for the review
James McNeal7 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Michael and his brother did an exceptional job cleaning my sectional. They communicated well from the start to finish about the whole process and cleaned up wonderfully after everything was done. If you want a professional cleaning done, then you can't go wrong with this company.
Price assessment: Reasonable price
Price: $300–350
Services: Upholstery cleaning
Response from the owner · a week ago
Glad we could help you out Mr James. I’m glad it worked out we were able to steam clean your s code couch, it’s always way better than dry cleaning. And we always try to clean our way out, so we can leave it better than how we found it
Massage Wellness Spa Spa4 reviewsiTotal number of Google reviews Massage has written across all businesses on Google Maps, not just this one.
It was an excellent experience. The team cleaned my home carpets meticulously and professionally; despite the heavy, stubborn dirt, the cleaning was superb. I highly recommend them—their courteous and respectful manner alone makes them stand out. Thank you to them, and I will certainly rely on them for my carpet cleaning needs in the future.
Price assessment: Great price
Price: $100–150
Services: General carpet cleaning
Response from the owner · 2 weeks ago
Thank you Allaa you and your kids are so sweet and cute. 🥰 It was definitely satisfying to do the job for you and we appreciate your kind words. Call us back anytime
Rotem Mizrahi4 reviewsiTotal number of Google reviews Rotem has written across all businesses on Google Maps, not just this one.
Excellent service!! Great price and aslo can some to me in same day to do the job when other companies told me to wait couple days or week. Thank you guys!!!
Response from the owner · 2 weeks ago
Glad we could squeeze you in my friend! Thank you for leaving your review my friend. We appreciate your business!!
Kari Godchaux8 reviewsiTotal number of Google reviews Kari has written across all businesses on Google Maps, not just this one.
Communications were spot on, showed up on time, and did precisely what he stated he would do, very professional and genuinely nice.
Response from the owner · a month ago
Wow Mr Andy I didn’t know you have so much clout on google reviews haha. But thank you! We take a lot of pride in what we do so it means a lot. Thanks for supporting our small family business
